Craig Nicholas Dsilva
Community Manager
Udupi,Karnataka
Summary
Experienced Community Manager with a demonstrated history of working in the co-working and hospitality industry. Skilled in Community Building, Marketing, Sales, Customer Relationship Management(CRM), Key Account Management and Event Management. Ensuring trust and positive relationships while interacting with clients and fellow employees.
Overview
3
3
Languages
8
8
years of post-secondary education
3
3
years of professional experience
Work History
Community Manager
91springboard
Bengaluru, Karnataka
08.2020 - Current
- Streamlining day-day operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Constant evaluation of our property conditions and recommending improvements.
- Accessing of current client office space solutions, and identifying key areas we could win potential clients in our space.
- Planned and executed promotional events to drive community engagement and increase occupancy.
- Identified and capitalized on community business opportunities with effective networking.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressing problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Maintained responsibility of sales, contracts, negotiations and reporting for numerous large accounts.
- Trained new employees on customer service, money handling and organizing strategies.
Member Relations Executive
91springboard
Bengaluru, Karnataka
08.2019 - 07.2020
- Worked with won customers to understand needs and provide excellent service.
- Resolved client issues on a priority and increased retention possibilities.
- Generated new business and referral clients in partnership.
- Conducted field visits and met corporate customers for business development.
- Developed and maintained courteous and effective working relationships which incubated growth of prevailing customers.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
- Networked with business leaders and executives to identify clientele within local community.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Management Trainee
Almanac Hotel
Barcelona, Spain
10.2018 - 12.2019
- Shouldered management responsibilities during absence of manager.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Handled Brunch operations
Management Intern
Yauatcha
Bengaluru, Karnataka
07.2018 - 09.2018
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Developed recipes and menus by applying understanding of market demand and culinary trends,
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
- Maintained well-organized mise en place to keep work efficient and consistent.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Kitchen Intern
Yataii
Bengaluru, Karnataka
06.2017 - 08.2017
- Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
- Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Maintained well-organized mise en place to keep work efficient and consistent.
Customer Support Intern
Thunder Technical Trading Pvt Ltd
Dubai, U.A.E
12.2016 - 12.2016
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Optimized customer support by establishing collaborative service environment.
- Facilitated inter-departmental communication to effectively provide customer support.
Kitchen Intern
Grand Millenium Hotel
Abu Dhabi, U.A.E
06.2016 - 08.2016
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Prepared and expedited food orders to support waitstaff and other team members.
Education
Bachelor of Hotel Management - Hospitality Administration And Management
Welcomgroup Graduate School, Hotel Administration
Manipal 07.2015 - 04.2019
High School Diploma -
Abu Dhabi Indian School
Abu Dhabi 04.2011 - 04.2015
Skills
Business Development
Timeline
Community Manager
91springboard
08.2020 - Current
Member Relations Executive
91springboard
08.2019 - 07.2020
Management Trainee
Almanac Hotel
10.2018 - 12.2019
Management Intern
Yauatcha
07.2018 - 09.2018
Kitchen Intern
Yataii
06.2017 - 08.2017
Customer Support Intern
Thunder Technical Trading Pvt Ltd
12.2016 - 12.2016
Kitchen Intern
Grand Millenium Hotel
06.2016 - 08.2016
Bachelor of Hotel Management - Hospitality Administration And Management
Welcomgroup Graduate School, Hotel Administration
07.2015 - 04.2019
High School Diploma -
Abu Dhabi Indian School
04.2011 - 04.2015
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