Credgee

• Stretch ceilings are made from PVC or fabric membranes and supported by aluminum frames, offering durability, fire resistance, and customizable designs in various finishes (matte, glossy, or translucent). They integrate well with lighting and acoustic systems, making them ideal for both residential and commercial spaces.
• In the competitive market, To upsell, and cross-selling opportunities by Engaging architects, offering tailored proposals, and leveraging partnerships to secure projects and help in driving growth.
• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

• Direct sales/premium apartments/Day Shift
• Negotiated favorable contract terms with vendors, resulting in reduced costs and improved profit margins for the company.
• Optimized customer database management system for better tracking of sales leads and enhanced reporting capabilities.
• Delivered informative product presentations at industry conferences, generating buzz around company offerings and attracting new leads.
• Utilized CRM software to track sales progression and communicate project needs.

• Gained in-depth knowledge of AT&T's internet services and DTV channel packages, including features, pricing, and promotional offers.
• Actively assessed individual customer requirements to recommend tailored packages that fit their entertainment and connectivity needs

. Handled escalated calls with professionalism, focusing on empathetic communication and solutions that balanced customer satisfaction with company policies.

. Identified opportunities to upsell premium packages, including higher-speed internet tiers and exclusive DTV channel bundles.

• US Outbound voice process /medical process/night shift
• Exceeded performance targets consistently by adopting a proactive approach towards addressing client concerns before escalation was necessary.
• Assisted customers with account setup, ensuring seamless onboarding experiences for new clients.

.Explain about the companies various services and educate the customer about the advantages and ensure to meet the requirements by upselling and cross selling by giving suggestions .

• Coordinated product demonstrations to showcase key features for sales prospects.
• Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
• Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.