Crispin Pereira
Manager
Summary
Highly motivated and results-oriented customer service professional with over 10 years of experience in delivering top-tier support to clients across diverse industries. Possessing a strong dedication to customer service and customer excellence. Proficient store manager, skilled in customer service, customer retention, inventory management, team management, staff development, multi store management and implementing strategic initiatives to optimize store performance. Proven ability to cultivate a positive work environment and drive continuous improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Area Manager
K Prive Salons Pvt Ltd
12.2022 - Current
- Interview, hire and train salon staff in procedure, policy and health regulations
- Resolve customer complaints and provide solutions to staff disputes
- Manage inventory salon products by maintaining records of stock quantities on hand and ordering replacement items
- Advertising and promoting services, offers, and discounts via social media
- Arranging and managing the salon employee's work schedules, considering seasonality for occasions and peak times
- Resolve customer complaints and provide solutions to staff disputes
- Account for and report profits and expenses of the salon
- Manage the business growth and profitability of 5 stores
- Organize marketing and training of employees for all stores Oversaw the operations of five stores within the designated area, including sales performance, staffing, inventory management, and customer service.
- Developed and implemented sales strategies and promotional initiatives to drive revenue growth and meet company objectives.
- Conducted regular store visits to provide guidance, support, and feedback to store managers and teams, ensuring alignment with company goals and standards.
- Collaborated with cross-functional teams to execute regional initiatives, resolve operational issues, and capitalize on market opportunities.
Store Manager
JCB Salons Pvt Ltd
12.2019 - 12.2022
- Oversaw all aspects of store operations, including sales, inventory management, staffing, and customer service.
- Developed and executed sales strategies and promotional initiatives, resulting in a 20% increase in revenue within 90 DAYS.
- Implemented training programs to enhance staff product knowledge and customer service skills, leading to improved customer satisfaction scores.
- Conducted regular performance evaluations and provided constructive feedback to team members to drive individual and team performance.
- Resolve customer complaints and provide solutions to staff disputes
- Manage inventory by maintaining records of stock quantities on hand and ordering replacement items
- Resolve customer complaints and provide solutions to staff disputes
- Account for and report profits and expenses of the store
Store Manager
AVP Enterprises
11.2016 - 11.2019
- Oversaw all aspects of store operations, including sales, inventory management, staffing, and customer service.
- Developed and executed sales strategies and promotional initiatives, resulting in a 20% increase in revenue within 90 DAYS.
- Implemented training programs to enhance staff product knowledge and customer service skills, leading to improved customer satisfaction scores.
- Conducted regular performance evaluations and provided constructive feedback to team members to drive individual and team performance.
- Resolve customer complaints and provide solutions to staff disputes
- Manage inventory by maintaining records of stock quantities on hand and ordering replacement items
- Resolve customer complaints and provide solutions to staff disputes
- Account for and report profits and expenses of the store
Assistant Store Manager
JCB Salons Pvt Ltd
02.2015 - 10.2016
- Managing the front desk and the Salon and Spa,
- Making and scheduling the duty roaster for staff
- Booking appointments for clients and making sure exceptional service is delivered
- Management of Salon inventory and stock management,
- Undergoing different trainings for product knowledge
- Ensuring targets are met and following brand standards of the company and daily sales are done for target achievement, service and products
Guest Service Agent
Marriott International
06.2014 - 12.2014
- Performing complete check-in and check-out procedures for all guests at the reception
- Addressing complaints, recording feedback, arranging transportation, providing assistance to the bell desk for ensuring smooth guest experiences at the hotel
- Performing all cashiering functions along with currency exchange
- Scheduling rooms and assigning rooms for VIP arrivals, arranging amenities for daily arrivals, occasions and enrollment of guests into the company's loyalty program
- Performing audit checks during check of credit limit, rate variance and balancing micros with systems
- Providing exceptional customer service and hospitality to all guests
- Co-ordination with the reservations team for ensuring successful bookings to further facilitate smoother check-in procedures and prepare for VIP arrivals and departures.
Front Desk Agent
Taj Hotels, Resorts And Palaces
06.2012 - 05.2014
- Greeted guests warmly upon arrival, assisting with check-in procedures and providing information about hotel amenities and services.
- Managed reservations and room assignments, ensuring accuracy and efficiency in the booking process.
- Handled guest inquiries and requests promptly, offering recommendations for local attractions, restaurants, and transportation options.
- Resolved guest complaints and concerns in a timely and professional manner, taking appropriate action to ensure guest satisfaction.
- Responded to guest enquiries via phone and email, providing information about hotel rates, availability, and amenities.
- Collaborated with housekeeping and maintenance staff to ensure rooms were clean and ready for guest occupancy.
- Maintained a clean and organized front desk area, including stocking supplies and promotional materials.
- Providing exceptional customer service and hospitality to all guests
- Co-ordination with the reservations team for ensuring successful bookings to further facilitate smoother check-in procedures and prepare for VIP arrivals and departures.
Education
Bachelor of Commerce - Accounting
University of Mumbai
Mumbai, India 01.2009 - 04.2012
Skills
Delivering top notch customer service
Excellent interpersonal and customer service skills
Dedication to provide a high-quality service experience
PC based skills (Microsoft Word/Excel/E-mail/powerpoint, pos)
Native language- English
Fluent in both spoken and written English
Conversational language- Hindi
Willingness to work in a shift environment
Providing exceptional assistance services to customers
Able to provide an exceptional hospitality experience
Team player
Solution oriented
Able to cope up with a demanding work schedule
Professional visionary
Comfortable to work irregular hours and on a roster
Positive, confident, flexible and friendly
Can adapt to new people, new places and new situations
Used to a fast-paced and changing environment
Excellent personal presentation, style and image
Passion for customer service and an ability to work as part of a multicultural team
Conflict resolution skills
Excellent communication skills
Store Management
Team Management
Operations Management
Budget and Inventory Management
Multi Store Management
Certification
United States Institute of Peace- Negotiation
Marital Status
Married
Personal Information
- Date of Birth: 10/21/1991
- Nationality: Indian
Hobbies
Passion for
- Travelling
- Reading
- Adventure Sports
- Meeting new people
Timeline
Area Manager
K Prive Salons Pvt Ltd
12.2022 - Current
United States Institute of Peace- Negotiation
06-2022
Store Manager
JCB Salons Pvt Ltd
12.2019 - 12.2022
Store Manager
AVP Enterprises
11.2016 - 11.2019
Assistant Store Manager
JCB Salons Pvt Ltd
02.2015 - 10.2016
Guest Service Agent
Marriott International
06.2014 - 12.2014
Front Desk Agent
Taj Hotels, Resorts And Palaces
06.2012 - 05.2014
Bachelor of Commerce - Accounting
University of Mumbai
01.2009 - 04.2012