Crispin A Jebin M

Koinbill - Simplified service to offer customers to make prepaid recharges, postpaid bills, internet & water recharges etc.

• Designed the entire service from scratch aligning with appropriate software paradigms.
• Implemented key features - Integration with payment gateway, Integration with third party etc.

Blacklist Users - Feature to match the external blacklisted people to the internal users.

• Designed and implemented the entire feature and delivered it on time.
• Lead the team, Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.

Support Portal - Web based customer service portal, solves customer requests & issues with ease and autonomously.

• Implemented entire email to ticket conversion part, identification of existing ticket from emails, handled entire email threading part in back forth communications to customers
• Designed and implemented entire rule engine service that helps stakeholders to create rules for communication, ticket update, logging and web hooks.
• Designed and implemented third party escalation service - Pagerduty with support portal which triggers automatic escalations on configured events and back storing the logs using web hooks.

Drafty - Line of Credit providing overdraft facility for customers who can't afford for costly bank loans.

• Integrated a third-party communication merchant with the product application for outbound communications - email & SMS.
• Migrated the communication module to python3 and refactored the communication component as a microservice.
• Aligned with the stakeholders and implemented the decision engine rules for the customer.

HiiP - Housing application which helps the below par people to find a property to be rented out.

• Developed features like raising legal action, maintenance cost against tenants.
• Worked closely with the on-site team in fixing the bugs that has been reported in the tenants, properties module.

• Built a model python console application to simulate user bank system - handling users and their balances and transfer funds between users.
• Built a web application using .NET framework with UI layer that makes cash deposits, transfer funds, pay bills with merchant and withdraw funds.