Crissy Gilbert
Rushville
Summary
A highly experienced retail leader with proven track record of success in all facets of the retail sector. A servant leader with expertise leading efforts within HR, Hiring, Union Relations, P&L management, Merchandising and relationship building.
Overview
18
18
years of professional experience
Work History
Account and Office Manager
Beard Heating & Cooling
08.2021 - Current
- Streamlined use of QuickBooks at a small business drastically improving financial reporting
- Creation and implementation of Payroll System
- Built invoicing and payment plan guidelines improving payment and overall finance system
- Maintained inventory for business operations
Store Management
Kroger
08.2006 - 05.2021
- Trained sales team on new sales techniques to increase annual inventory turns. - 15% improvement
- Lead store GEMBA's to achieve an "audit ready" state to improve overall perception of th store
- Mentored hourly team to improve daily targets and overall morale
- Rolled out store wide operational strategy to meet and exceed corporate targets
- Managed working schedules to keep a balanced labor budget while leveraging all human capitol to most effective levels
- Responsible for all HR needs across 2 locations and 350 hourly EE's
- Improved filing and recordkeeping process to improve ease of use with confidential records
- Worked with corporate HR to modify job descriptions and requirements site wide
- Improved EE effectiveness through increased training and employer mentoring
- Ran all hourly interviews and hiring process
- Conducted all on-boarding training
- Maintained all state and federal compliance around hiring and employment efforts
Education
Indiana Professional Licensed - Nail Technician
Jaime Leigh Institute of Beauty Culture
Connersville, INSkills
- Retail Merchandise Quality Standards
- Maximizing profitability
- Store operations
- Inventory Tracking and Management
- Multitasking and Organization
- Customer Relations
- Shift Scheduling
- Team Building and Leadership
- Process Improvements
- Policies and Procedures
Timeline
Account and Office Manager
Beard Heating & Cooling
08.2021 - Current
Store Management
Kroger
08.2006 - 05.2021
Indiana Professional Licensed - Nail Technician
Jaime Leigh Institute of Beauty Culture
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