Cristal Bennes Tayag
Customer Service And Inventory Specialist
Rajkot City,Gujarat, India
Summary
Flexible Professional open to new opportunities dependable Collections Specialist successful at meeting high productivity, quality, and performance standards. Adept at persuading customers and obtaining payments. Experience in teaching children from diverse range of cultures and ethnic backgrounds. Excellent record of achieving reading, writing, and speaking functions in student performance within set goal periods. Skilled at managing inventory control, customer relations and safety & compliance. Experience in policy development and staff management procedures positively impacting overall morale and productivity. High level of organizational skills, attention to detail and strong ability to communicate.
Overview
3
3
Languages
5
5
years of post-secondary education
11
11
years of professional experience
Work History
Collections Specialist
RMS Collect Phils
07.2019 - 12.2019
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Counseled debtors on payment options and arranged installment agreements.
- Used probing techniques to determine debtors' reasons for delinquency.
- Negotiated to collect balance in full.
CUSTOMER SERVICE REPRESENTATIVE
Tata Consultancy Services
05.2019 - 07.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns .
INVENTORY SPECIALIST
Dnata Travel Inc
11.2016 - 01.2019
- Checked all new and existing hotel supplier contracts if they correctly loaded in the system.
- Ensured that the Inventory process is followed accordingly.
- Audited cases updated by the Inventory Team.
- Provided feedback and coaching for Inventory Agents on Probationary status.
- Prepared Monthly Report about errors incurred by the Inventory Team.
ESL TEACHER
GnGn Eikaiwa Phils. Inc
06.2013 - 06.2016
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
- Facilitated positive learning environment by using enthusiastic and energetic instructional strategies and consistent classroom management.
EXECUTIVE CHEF'S ASSISTANT
Hotel Stotsenberg
10.2012 - 05.2013
- Managed the daily schedule of the Executive Chef.
- Handled client's complaints / request and provide solution as soon as possible.
- Prepared food costing for new menu
- Prepared weekly and month end inventory report for all kitchen section
SHIFT MANAGER IN
Giada's Cafe
12.2009 - 09.2012
- Prepared weekly menu and food costing and do ordering of stocks.
- Prepared weekly staff schedule,month end inventory report, daily sales report and payroll report.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
MANAGEMENT TRAINEE
McDonald’s
03.2009 - 10.2009
- Aligned team actions with company policies and industry standards.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Explained services and products to customers in friendly and engaging way.
LINE COOK
Kingdom Thai Cuisine
01.2008 - 03.2009
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
Education
Bachelor of Science - Hotel And Restaurant Management
Holy Angel University
Angeles City Philippines 06.2002 - 11.2007
Skills
Service standard compliance
Creative problem solving
Staff education and training
Complaint resolution
Inventory
MS Office
ESL teaching methods
Good telephone etiquette
Excellent work ethic
Timeline
Collections Specialist
RMS Collect Phils
07.2019 - 12.2019
CUSTOMER SERVICE REPRESENTATIVE
Tata Consultancy Services
05.2019 - 07.2019
INVENTORY SPECIALIST
Dnata Travel Inc
11.2016 - 01.2019
ESL TEACHER
GnGn Eikaiwa Phils. Inc
06.2013 - 06.2016
EXECUTIVE CHEF'S ASSISTANT
Hotel Stotsenberg
10.2012 - 05.2013
SHIFT MANAGER IN
Giada's Cafe
12.2009 - 09.2012
MANAGEMENT TRAINEE
McDonald’s
03.2009 - 10.2009
LINE COOK
Kingdom Thai Cuisine
01.2008 - 03.2009
Bachelor of Science - Hotel And Restaurant Management
Holy Angel University
06.2002 - 11.2007