Hi, I’m
Crowndip Saikia
Food And Beverage Professional
Dergaon
Summary
A customer-oriented Food and Beverage professional with over 7 years of experience in the hospitality industry.Proven expe in team leadership, business development, and cost management. Excels at multi-tasking, analyzing situations, and driving profitable results. Eager to apply my experience and learn new skills for mutual growth within a progressive organization.
Overview
7
years of professional experience
3
Languages
Work History
Diaz Pool ClubArpora Goa
Floor Supervisor
09.2023 - 06.2024
Job overview
- Managed a team of 45 staff members, delegating tasks and providing guidance to ensure efficient operations during high-volume events.
- Implemented training programs to improve staff performance and customer service, resulting in an increase in positive customer feedback.
- Conducted regular inspections of the club's facilities to identify and address maintenance issues promptly, ensuring a safe and welcoming environment for patrons.
- Fostered a culture of learning among team members by sharing industry trends, product knowledge updates, and relevant news regularly during shift briefings or meetings.
- Assisted in loss prevention efforts by monitoring suspicious activity closely and adhering to company theft-deterrence policies diligently.
- Evaluated employee performance periodically, providing constructive feedback and guidance for continuous improvement.
- Created positive customer experiences by providing exceptional service during interactions on the sales floor or at checkout points.
- Improved customer satisfaction by addressing and resolving floor-related issues promptly and professionally.
Hotel LuminaraKochi
Assistant F&B Manager
10.2022 - 05.2023
Job overview
- Supervised daily food and beverage operations across multiple outlets, including a restaurant,3 bars, and 2 banquet facilities.
- Implemented cost-saving measures, reducing waste and improving inventory management practices.
- Developed new menu items, collaborating closely with the culinary team to ensure high-quality offerings.
- Contributed to increased revenue by promoting upselling strategies among team members.
- Supported a positive work environment, fostering strong teamwork and employee morale.
- Streamlined operations for improved efficiency by optimizing staff scheduling and task delegation.
Hillway ParkKollam
Bar Executive
03.2021 - 08.2022
Job overview
- Directed bar operations, including inventory management, staff training, and financial analysis
- Successfully implemented cost control measures, ensuring high service quality
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Le MeridienKochi
Room Service Order Taker
12.2020 - 01.2021
Job overview
- Efficiently managed room service orders and occasionally served as a bartender
- Enhanced guest satisfaction by promptly and accurately taking room service orders over the phone.
- Ensured high-quality dining experiences for guests in their rooms with meticulous attention to detail when setting up meal trays.
- Supported other areas of hotel operations as needed, demonstrating flexibility and adaptability in a fast-paced environment.
- Boosted customer loyalty by providing personalized recommendations based on guests'' preferences and dietary restrictions.
Travancore HeritageThiruvananthapuram
Floor Supervisor
10.2019 - 09.2020
Job overview
- Supervised restaurant operations with 256 covers and oversaw room service
- Promoted to Floor Supervisor within three months of joining as a trainee captain
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
- Delivered continuous process improvements that streamlined workflows leading to more efficient day-to-day operations.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
Courtyard by MarriottAgra
Guest Service Associate
02.2019 - 09.2019
Job overview
- Provided exceptional room service and restaurant service, ensuring high levels of guest satisfaction
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
Radisson BluAgra
On Job Trainee
10.2018 - 02.2019
Job overview
- Acquired practical skills in daily bar operations, beverage handling, and service standards
T&U Leisure ResortMunnar
Food & Beverage Service Trainee
11.2017 - 07.2018
Job overview
- Gained foundational experience in various aspects of food and beverage services during industrial exposure
Education
Pragati Edutech
Diploma in Hospitality & Hotel Administration
DKD College
Intermediate
Carmel School
High School
Skills
Team Building
Cover Letter
Dear Recruiter, I am writing to express my strong interest in the available position at your organization. With a solid background in the food and beverage industry and a history of success, I am confident in my ability to contribute to your team. I have honed exceptional multitasking and time management skills, demonstrated leadership, and successfully implemented business development strategies while ensuring optimal financial performance. With a keen eye for detail and strong problem-solving abilities, I always deliver high-quality service and customer satisfaction. I am excited about the prospect of bringing my skills and passion to contribute to the ongoing success of your organization. Thank you for considering my application. I have attached my resume for your review.
Sincerely,
Crowndip Saikia.
Timeline
Floor Supervisor
Diaz Pool Club
09.2023 - 06.2024
Assistant F&B Manager
Hotel Luminara
10.2022 - 05.2023
Bar Executive
Hillway Park
03.2021 - 08.2022
Room Service Order Taker
Le Meridien
12.2020 - 01.2021
Floor Supervisor
Travancore Heritage
10.2019 - 09.2020
Guest Service Associate
Courtyard by Marriott
02.2019 - 09.2019
On Job Trainee
Radisson Blu
10.2018 - 02.2019
Food & Beverage Service Trainee
T&U Leisure Resort
11.2017 - 07.2018
Pragati Edutech
Diploma in Hospitality & Hotel Administration
04.2017
DKD College
Intermediate
04.2016
Carmel School
High School
04.2012
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