Cruz Anthony Kohlhoff
Kolkata
Summary
Dynamic team manager with proven skills in team motivation, operations management, and effective communication. Ready to leverage leadership development and problem-solving abilities to enhance team performance and drive operational excellence. Innovative leader with strong communication strategies and a focus on conflict resolution. Experienced in analyzing performance and implementing solutions that enhance team effectiveness. Committed to driving results through strategic decision-making and employee engagement.
Overview
4
4
years of professional experience
Work History
Team Manager and Coach
THE COLLECTIVE
Kolkata
11.2025 - Current
- Reviewed employee performance and provided constructive feedback regularly.
- Monitored daily operations to ensure efficiency and effectiveness in tasks.
- Motivated team members to consistently achieve or exceed performance expectations.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Prepared reports detailing staff performance metrics such as productivity levels or customer satisfaction ratings.
- Established effective communication channels between departments to ensure information is shared accurately and efficiently.
Advisor
THE COLLECTIVE
Kolkata
11.2022 - 10.2025
- Built strong relationships with clients to understand their fashion needs.
- Increased customer base and generated new sales by networking within select groups.
- Managed daily operations including opening and closing duties, cash handling, restocking shelves.
- Maintained a professional attitude at all times while dealing with challenging situations or difficult customers.
- Generated monthly reports outlining sales performance and areas needing improvement.
- Trained new employees on customer service standards, sales techniques, and product knowledge.
- Worked as trusted personal shopper for many daily busy customers.
- Developed relationships with luxury brands to increase product selection in store.
Fashion Consultant
DUNE LONDON
Kolkata
03.2022 - 10.2022
- Assisted customers with product selection and inquiries.
- Maintained organized and visually appealing merchandise displays.
- Collaborated with team members to ensure smooth store operations.
- Handled customer complaints professionally and effectively.
- Participated in inventory management and stock replenishment activities.
- Handled customer complaints in a professional manner.
- Used product knowledge to suggest items to match client needs.
Watch Expert
Exclusive lines
Kolkata
01.2022 - 03.2022
- Inspected luxury timepieces for authenticity and quality assurance.
- Assisted customers in selecting watches based on personal style and preferences.
- Educated clients on watch features, care, and warranty policies.
- Handled customer inquiries and resolved issues with professionalism and efficiency.
- Provided technical advice and assistance to customers on watch care, maintenance, and repairs.
Education
BSC in Hospitality Management - Hospitality And Tourism Management
NIPS School of Hotel Management
Kolkata07-2018
Skills
- Team motivation
- Communication strategies
- Employee training
- Visual merchandising
- Conflict resolution
- Leadership development
- Adaptability and flexibility
- Operations management
- Decision-making
- Problem-solving
- Interpersonal relations
- Team building
Languages
English
Native
Native
Hindi
Advanced (C1)
C1
Timeline
Team Manager and Coach
THE COLLECTIVE
11.2025 - Current
Advisor
THE COLLECTIVE
11.2022 - 10.2025
Fashion Consultant
DUNE LONDON
03.2022 - 10.2022
Watch Expert
Exclusive lines
01.2022 - 03.2022
BSC in Hospitality Management - Hospitality And Tourism Management
NIPS School of Hotel Management