Crystal Baker
Seymour
Summary
Dynamic Senior Account Support Representative with a proven track record at Precision Tools Service Inc., specializing in customer satisfaction and account management. Excelled in enhancing customer relationships and streamlining processes Adept at multitasking and relationship building, significantly improving operational efficiency. Motivated to maintain customer satisfaction and contribute to company success. Strong background in client support and account management, prepared for challenging role in account support. Known for improving client relations and resolving issues promptly, ensuring smooth operations and customer satisfaction. Collaborative team player focused on achieving results, adaptable to changing needs, and skilled in communication and problem-solving.
Overview
23
23
years of professional experience
Work History
Senior Account Support Representative
Precision Tools Service Inc.
03.2002 - Current
- Provide account support, resolving customer inquiries and issues promptly.
- Improved customer relationships by delivering efficient support services.
- Balanced multiple accounts simultaneously, maintaining regular contact and professional relationships with each.
- Delivered prompt service to prioritize customer needs.
- Ensured customer needs were met, fostering positive interactions.
- Cross-trained and backed up other customer service representatives.
- Sourcing expert for quotes which included researching to find the best prices and the quickest delivery time.
- Process customer purchase orders accurately and in a timely manner.
- Order expediting.
- Inventory management.
- Provide alternate options for parts to prevent line down situations.
- Ability to multi-task.
- Positive team player.
- Experience with Microsoft Outlook, Excel, and Powerpoint.
Senior Corporate Account Support
Precision Tools Service Inc.
10.2023 - 09.2024
- Train all new sales employees on our customer ERP software TKS-G
- Support all North America and Mexico locations for branch coverage on inside sales roles and data cleanup.
- Research ways to improve and streamline processes within our current ERP system.
- Data cleanup for branches at a corporate level
Education
High School Diploma -
Columbus North High School
Columbus, IN06-1997
Skills
- Customer service
- Communication skills
- Problem solving
- Account management
- Issue resolution
- Multitasking ability
- Relationship building
- Order processing
- Customer satisfaction
- Customer engagement
Timeline
Senior Corporate Account Support
Precision Tools Service Inc.
10.2023 - 09.2024
Senior Account Support Representative
Precision Tools Service Inc.
03.2002 - Current
High School Diploma -
Columbus North High School
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