Crystal Baker
Scottsburg
Summary
Dynamic professional with a proven track record at Dollar Manager, excelling in client relationship building and workload management. Recognized for enhancing operational efficiency and achieving sales goals through effective team leadership. Committed to safety compliance and delivering exceptional service, fostering strong community ties and repeat business.
Overview
9
9
years of professional experience
Work History
Independent Contractor
Doordash/Uber/Spark Delivery/Insta Cart
Scottsburg, IN
11.2021 - Current
- Delivered food and groceries efficiently using mobile apps and GPS navigation.
- Managed time effectively to ensure timely deliveries and customer satisfaction.
- Adapted quickly to changing routes and delivery requests based on real-time updates.
- Maintained communication with customers regarding delivery status and changes.
Retail Sales Merchandiser
SAS Retail Services
Orange, CA
01.2023 - 09.2024
- Ensured compliance with safety protocols while handling food items during transit.
- Streamlined delivery processes by sharing feedback on app functionality with management.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
Store Manager
Dollar Manger
Scottsburg, IN
02.2019 - 01.2023
- Managed daily operations, ensuring efficient store performance and customer satisfaction.
- Led team in achieving sales goals through effective staff training and motivation strategies.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed promotional strategies, increasing foot traffic and enhancing product visibility.
- Resolved customer inquiries and complaints promptly, fostering strong community relationships.
Manager
Goodwill Of Central And Southern Indiana
Scottsburg, IN
02.2017 - 10.2019
- Led team in achieving operational goals, enhancing efficiency across multiple departments.
- Developed and implemented training programs to improve staff performance and retention.
- Oversaw inventory management processes, ensuring accuracy and minimizing discrepancies.
- Collaborated with community partners to expand program outreach and service offerings.
- Mentored staff, fostering professional development and promoting a culture of teamwork.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma - General Studies
Jennings County High School
North Vernon, IN05-1996
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Decision-making
- Multitasking
- Excellent communication
Timeline
Retail Sales Merchandiser
SAS Retail Services
01.2023 - 09.2024
Independent Contractor
Doordash/Uber/Spark Delivery/Insta Cart
11.2021 - Current
Store Manager
Dollar Manger
02.2019 - 01.2023
Manager
Goodwill Of Central And Southern Indiana
02.2017 - 10.2019
High School Diploma - General Studies
Jennings County High School