Crystal Barnett
Indianapolis
Summary
Dynamic and detail-oriented professional with extensive experience as an Eligibility Associate at Knowledge Services. Proven ability in application processing and effective communication, ensuring compliance and accuracy. Recognized for enhancing service delivery and resolving discrepancies, while maintaining confidentiality and fostering compassionate care in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Eligibility Associate
Knowledge Services
Indianapolis
11.2024 - Current
- Assessed eligibility for various assistance programs to ensure regulatory compliance.
- Processed applications and supporting documents for timely eligibility determinations.
- Reviewed case files for accuracy and completeness before finalizing decisions.
- Collaborated with team members to streamline processes and enhance service delivery.
- Maintained detailed records of client interactions and eligibility determinations.
- Resolved discrepancies in applicant information to uphold processing integrity.
- Performed administrative tasks including filing paperwork and entering data.
- Reviewed applications for completeness and accuracy prior to submission.
Medication Reconciliation Technician
Local Hospital
Indianapolis
01.2022 - 06.2025
- Conducted patient interviews in emergency room and direct admissions to collect medication histories.
- Verified medication histories by contacting retail and long-term care pharmacies.
- Collaborated with facilities to acquire comprehensive medication histories for patients.
- Reviewed programs to assess accuracy of patient fill histories.
- Updated patient profiles for pharmacists and doctors, ensuring precision of information.
- Developed office documents and training materials as required.
- Conducted thorough medication reviews for patient safety and accuracy.
- Collaborated with healthcare teams to streamline medication reconciliation processes.
- Maintained updated records of patient medications and changes in therapies.
- Assisted pharmacists in identifying discrepancies in medication lists.
- Implemented best practices for medication documentation and compliance.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Conducted follow-up calls to patients regarding their medication regimens.
Certified Pharmacy Technician
Walgreens, Meijer, and Accredo
Indianapolis
01.2010 - 07.2024
- Dispensed medications accurately according to prescriptions and pharmacy guidelines.
- Managed inventory levels to ensure medication availability and compliance.
- Processed prescription orders using pharmacy management software systems.
- Trained new technicians on workflow processes and safety protocols.
- Maintained cleanliness and organization of pharmacy workspace and supplies.
- Performed administrative duties, including filing, answering phones, and data entry.
- Adhered to all federal, state, and local regulations governing pharmacy practices.
- Handled inbound and outbound calls to patients and healthcare providers.
Switchboard Operator
Methodist Sports Medicine, The Care Group
Indianapolis
01.2004 - 01.2010
- Operated multi-line switchboard, efficiently connecting calls for medical staff and patients.
- Directed incoming calls to appropriate departments and individuals with precision.
- Managed urgent requests, ensuring immediate attention for critical inquiries.
- Provided administrative support by scheduling appointments and confirming patient visits.
- Assisted patients by delivering information about services and directing inquiries.
- Trained new operators on system procedures and customer service best practices.
- Handled confidential information with discretion and professionalism.
- Maintained awareness of office events and staff locations for caller inquiries.
Education
Noblesville High School - General Studies focus business
Noblesville High School
Noblesville01.1996
Skills
- Licensed pharmacy technician
- Switchboard operation
- Effective communication
- Creative problem-solving
- Strategic planning
- Compassionate care
- Office administration
- Application processing
- Data entry
- Inventory control
- Confidentiality management
- Medication verification
- Attention to detail
- Telephone etiquette
- Documentation and reporting
- Appointment scheduling
- Record management
- Verbal communication skills
- Customer service excellence
Certification
- Indiana Pharmacy Technician License 67019277A
References
References available upon request.
Timeline
Eligibility Associate
Knowledge Services
11.2024 - Current
Medication Reconciliation Technician
Local Hospital
01.2022 - 06.2025
Certified Pharmacy Technician
Walgreens, Meijer, and Accredo
01.2010 - 07.2024
Switchboard Operator
Methodist Sports Medicine, The Care Group
01.2004 - 01.2010
Noblesville High School - General Studies focus business
Noblesville High School
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