Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies and Activites
References
Timeline
Generic

Crystal D'souza

Mumbai

Summary

Dynamic Executive Assistant with proven expertise at Square Panda India LLP in managing VIP client relations and orchestrating seamless travel arrangements. Skilled in calendar management and event planning, I excel in enhancing operational efficiency while ensuring meticulous document and invoice management. Adept at IT and HR tasks, I bring a proactive approach to supporting executives, clients and internal staff.

Overview

17
17
years of professional experience

Work History

Executive Assistant

Square Panda India LLP
Mumbai
09.2018 - Current
  • Executive Assistant to the CEO at Square Panda India LLP Handled IT-related work such as email ID creation, adding/removing to groups, resetting passwords, monitoring activities and Wi-Fi setup, Zoom and laptop arrangements and set up for meetings.
  • Scheduling of appointments and meetings within the organization and with external parties such as vendors, suppliers and clients (current and potential).
  • Handling VIP client Andre Agassi's travel and all arrangements, coordinating with Mr. Agassi's EA, arranged for Pranam service, airport pick, drop and regular travel, arrangement of refreshments, coordinating for meetings, and document-related tasks, etc.
  • Working for MD of India - scheduling of meetings, calendar events, travel, and stay.
  • Handled stay, travel, food, and other requirements for Oman delegates during their official visits to India.
  • Coordinated with new channels and agencies with regards to setting up, recording and publishing of interviews and photo shoots that were done for the Company.
  • Handled HR related work such as coordinating with Candidates, Setting up interviews, blocking calendars.
  • Handled onboarding process which included email ID creation, introducing new employees to teams (India and Global), adding to groups (WhatsApp, email groups, and Slack), setting up devices, adding licenses, etc.
  • Timely submission of invoices pertaining to office expenses, such as credit card usage for travel, stay, food, and licenses.
  • Updating and maintaining the travel sheet with complete details such as travel and booking dates, airline details, mode of payment, and cancellations (if any), no. of days in and outside India, sharing of itinerary, web check-in and submitting boarding passes, visa, etc
  • Ensuring that birthday and work anniversary greetings are sent to employees and clients.
  • Worked closely with the new office setup: IT-related, electrical and electronics setup, water connection, and vendors.

Executive Assistant

STCI Primary Dealer Limited
Mumbai
08.2014 - 06.2018
  • Secretarial Officer to the Managing Director.
  • Handled other admin tasks, such as ordering stationery, monthly refreshments, and filing of documents, invoices, etc.
  • Handled accounts related work - Invoice checking, Vendor payments, worked on SAP, TDS and GST payment and reductions, Balance Sheets, etc
  • Event and Offsite arrangements - Booking of Air, road and stay, Office dinners, Board of Director meetings.

Process Associate

Tata Consultancy Services
Mumbai
08.2013 - 01.2014
  • Worked for Tata Consultancy Services from August 13, 2013, to January 7, 2014, as a Process Associate.

Customer Service Advisor

J.P. Morgan Chase
Mumbai
07.2010 - 01.2011
  • Worked for J.P. Morgan Chase from July 29, 2010, to January 2, 2011, as a Customer Service Advisor for IBS, handling customer accounts in the credit cards department.

Process Associate

ICLP Pvt. Ltd.
Mumbai
09.2008 - 10.2009
  • Worked for ICLP (International Customers Loyalty Programme) Pvt. Ltd. From September 22, 2008, to October 29, 2009, I worked as a Process Associate, updating websites with current promotions, offers, etc., for Lufthansa, TAP, and Brussels Airlines and their co-partners.

Education

Executive Assistant's Diploma - Executive Assistant

Davar's College
Churchgate, Mumbai
08-2014

B.Com - Accounts

St. Andrew's College
Bandra West, Mumbai
03-2008

Skills

  • Calendar management
  • Travel arrangement and coordination
  • Meeting scheduling
  • VIP and government client management
  • Document and invoice management and submission
  • Event planning
  • IT, HR and Admin related work

Accomplishments

  • Received Top Performer award in 2019 (Square Panda)
  • Received CLASS Excellence award in JP Morgan Chase for understanding Cultures, Languages and Soft Skills. Also for maintaining adherence above 98% ( log in time ) during my tenure.
  • Represented the Mumbai team in 2001 (Hockey) and was awarded as the best defender for the tournament held in Chhattisgarh.
  • Participated in School and College tournaments in athletics and hockey and Represented school and college in Hockey at State Level and sub-junior level.

Languages

Konkani
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2

Hobbies and Activites

  • Stamps and Figurine Collector.
  • Museum visits, Art and Painting.
  • Adventure sports, Trekking, Solo trips.

References

References available upon request.

Timeline

Executive Assistant

Square Panda India LLP
09.2018 - Current

Executive Assistant

STCI Primary Dealer Limited
08.2014 - 06.2018

Process Associate

Tata Consultancy Services
08.2013 - 01.2014

Customer Service Advisor

J.P. Morgan Chase
07.2010 - 01.2011

Process Associate

ICLP Pvt. Ltd.
09.2008 - 10.2009

Executive Assistant's Diploma - Executive Assistant

Davar's College

B.Com - Accounts

St. Andrew's College

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