Crystal Ford
Anderson
Summary
Dynamic leader with a proven track record at Compass Group Management, enhancing team productivity and customer satisfaction through strategic planning and staff development. Excelled in budget management and problem-solving, achieving significant operational improvements. Skilled in fostering employee relations and driving sales growth, demonstrating exceptional communication and leadership abilities.
Dedicated Food service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Assistant Director of Retail-Multi Unit Manager
Compass Group Management
11.2023 - Current
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Evaluated operational procedures regularly to identify inefficiencies or redundancies requiring immediate attention.
- Created a culture of accountability across all units by setting clear expectations for team members at every level within the organization.
- Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
- Ensured safety protocols were consistently enforced to protect both employees and customers, minimizing accidents or incidents.
- Launched new products and services successfully across all units, leading to increased market share in competitive industry sectors.
- Established key performance indicators for each location, tracking progress towards organizational objectives regularly.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
General Manager
Pizza Hut
08.2022 - 11.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager of Food Service
KFC
12.2020 - 07.2022
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
Store Manager
Dollar General
04.2017 - 06.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Education
High School Diploma -
Edinburgh High School
Edinburgh, IN05-2008
Skills
- Staff management
- Creative direction
- Strategic planning
- Data analysis
- Staff development
- Regulatory compliance
- Team operations
- Employee relations
- Crisis management
- Human resources
- Budgeting expertise
- Google drive
- Recruitment and hiring
- Problem-solving
- Computer skills
- Team leadership
- Problem resolution
- Multitasking
- Attention to detail
- Customer service
- Documentation and reporting
- Training and development
- Excellent communication
- Active listening
- Customer relationship management
- Time management
- Good judgment
- Professional and courteous
- Goal setting
- Negotiation and conflict resolution
- Schedule management
- Staff training
- Employee coaching and mentoring
- Shift scheduling
- Performance evaluations
- Budget management
- Onboarding and orientation
Timeline
Assistant Director of Retail-Multi Unit Manager
Compass Group Management
11.2023 - Current
General Manager
Pizza Hut
08.2022 - 11.2023
General Manager of Food Service
KFC
12.2020 - 07.2022
Store Manager
Dollar General
04.2017 - 06.2020
High School Diploma -
Edinburgh High School
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