Crystal Grider
Wendys Restaurant
Otisco
16
years of professional experience
Results-driven Quality Supervisor and team leader with 10+ years experience in quality control, lean manufacturing, and operational safety, production, and shipping support providing exceptional customer service. Strong background in inspections, root cause analysis, and process improvement. Committed to reliable performance, teamwork success, and delivering quality outcomes in a timely manner.
Work History
Caregiver
6 Months- Assisted Mother with personal care, mobility, and daily living activities
- Monitored changes in condition, stability, and medications and reported concerns to family members promptly
- Prepared meals, managed housekeeping, and maintained clean living spaces
- Fostered emotional connections through companionship and social interaction and emotional support to promote comfort and routine
- Administered medication reminders and followed care instructions accurately
- Supported safe transfers, ambulation, and fall prevention during daily tasks
- Organized appointments, transportation, and essential errands
- Documented care activities and maintained consistent communication with family members
- Assisted with daily living needs to maintain self-esteem and general wellness.
- Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications until fully unable and administered medications orally per Hospice guidelines until end of life
Customer Service Representative
1 Year 7 Months- Resolved customer concerns promptly, maintaining positive guest experience during peak service periods.
- Processed drive-thru and front-counter orders accurately using POS systems.
- Verified order details and coordinated corrections to reduce service delays.
- Handled cash transactions carefully, balancing register activity with attention to accuracy.
- Supported crew members by communicating customer needs and prioritizing urgent requests.
- Maintained clean service areas and followed food safety standards consistently.
- Adapted quickly to changing rushes, completing tasks efficiently under pressure.
- Assisted with menu questions, providing clear product information and courteous service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Conducted training sessions for new hires, ensuring consistent level of service across the team.
- Improved resolution time with effective problem-solving for customer complaints.
Quality Control Supervisor
10 Months- Supervised quality inspections to verify product compliance with client and safety requirements.
- Trained inspectors on defect identification, measurement tools, and documentation standards.
- Monitored production processes to catch nonconformance and reduce rework.
- Audited completed parts for visual, dimensional, and functional accuracy.
- Documented inspection results and escalated quality issues to operations leadership.
- Coordinated corrective actions with production teams to address recurring defects.
- Maintained quality records, checklists, and reporting accuracy for customer audits.
- Enforced workplace procedures and inspection protocols to support consistent output.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Streamlined production efficiency by optimizing quality control procedures for maximum output.
- Enhanced product quality by implementing rigorous inspection processes and protocols.
Cell Lead
7 Years 6 Months- Supervised cell operations, ensuring safe, consistent production flow and adherence to quality standards.
- Monitored production output, identified bottlenecks, and adjusted staffing to sustain workflow continuity.
- Coordinated material availability, machine readiness, and operator assignments to maintain efficient shift execution.
- Trained and supported team members on work instructions, inspection requirements, and process expectations.
- Enforced safety practices and lean manufacturing standards to support compliant, organized work areas.
- Resolved quality issues by isolating defects, documenting concerns, and coordinating corrective actions.
- Communicated priorities between production, quality, and maintenance teams to minimize downtime.
- Mentored junior team members, fostering professional development and growth within the organization.
- Improved cell performance by standardizing procedures and reinforcing accountability across operators.
- Improved cell production efficiency by implementing lean manufacturing principles and optimizing work processes.
- Maintained scheduling with consideration of resource availability.
- Proactively identified and addressed potential areas of risk, ensuring the long-term success of the organization.
- Managed productivity, quality, and process flow to meet requirements while ensuring customer satisfaction.
- Implemented safety protocols and conducted regular audits to maintain a safe working environment for all employees.
- Led a team of technicians to achieve production targets, ensuring timely delivery of high-quality products.
- Championed waste reduction initiatives within the department that led to significant cost savings without compromising quality.
- Conducted root cause analysis for process deviations, leading to the implementation of corrective actions and continuous improvement initiatives.
- Leveraged leadership to build and motivate strong quality and production a strong quality and production team.
- Assigned manpower and allocated work.
- Oversaw equipment maintenance schedules, minimizing downtime and ensuring optimal performance throughout the facility.
- Established a culture of accountability among staff members through routine performance evaluations and constructive feedback.
- Managed inventory levels and coordinated with procurement teams to ensure availability of raw materials and components needed for production.
- Developed effective scheduling strategies which maximized team output while maintaining employee satisfaction.
- Read and analyzed charts, work orders and production schedules to determine production requirements and evaluate current production estimates and outputs.
- Maintained regular communication within departments to plan and execute production goals.
- Reviewed production reports to resolve operational, manufacturing and maintenance problems, enhancing productivity significantly
- Recommended and implemented motivational techniques to improve production methods, equipment performance and product quality.
- Trained and certified employees on various equipment operations.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and were of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected products and machines to maintain quality and efficiency.
Education
High School Diploma
- Awarded Academic Honors Diploma
Skills
Exceptional Customer Service and problem solving abilities
Team and machine management Leader including safety
quality
productivity and shipment. Start to finish.
Follows safety
productivity and SOPs with keen attention to detail
Active listening
Critical thinking
real-time problem solving
Team collaboration with exceptional training
mentoring and leadership skills
Lean manufacturing experience including molding
assembly
quality and production management 10+ years
Lean manufacturing experience including molding
assembly
quality and production management 10+ years
Team collaboration with exceptional training
mentoring and leadership skills
Team and machine management Leader including safety
quality
productivity and shipment. Start to finish.
Continuous improvement daily (Kaizen team- 8 months)
Reliable
proper time management with excellent communication skills
Daily positive attitude with strong work ethic
eager to learn
Accomplishments
- Safety Team [8+ years] with background in PSHA certification, CPR and first responder training/certification including food safety and blood-borne illness training.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Continuous Improvement [KaizenTeam]- {8+ months} improving ergonomics, quality and productivity on assembly and molding processes.
- Supervised team of 20 staff members including productivity of 20 machines, quality management and scheduling of processes
Timeline
Caregiver
Self-employeed
01.2026 - 07.2026Read More
Customer Service Representative
Wendys Restaurant
03.2025 - 10.2026Read More
Quality Control Supervisor
MS Companies
02.2023 - 12.2023Read More
Cell Lead
Mitchell Plastics Of Charlestown
03.2011 - 09.2018Read More
Henryville Jr. Sr. High School
High School Diploma
Read More
Safety Team 8 years
Regular safety audits of entire facility resulting in correcting unsafe safety measures across facility improving employee protection, moral, and providing cost effective measures to ensure safe work environment allowing productivity to enhance and customer satisfaction to increase without issues.