Crystal Hampton
Vallonia
Summary
Dynamic Activities Assistant at Hoosier Christian Village with a strong background in resident support and relationship building. Successfully enhanced engagement through innovative activities, fostering social integration and emotional well-being. Skilled in schedule coordination and documentation, I am dedicated to promoting a positive atmosphere and delivering exceptional customer service.
Overview
2026
2026
years of professional experience
Work History
Activities Assistant
Hoosier Christian Village
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Engaged residents through events, small groups, and personal attention.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Scheduled movies, entertainment, and other special events.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
- Collaborated with interdisciplinary team members to develop comprehensive activity plans addressing the diverse needs of each resident.
- Cultivated a positive atmosphere within the facility by creating an engaging calendar filled with varied recreational offerings that appealed to different interests.
- Evaluated supplies and requested purchases to meet activity plans.
Qualified Medication Aide
Hoosier Health and Living
03.2025 - Current
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Administered prescribed drugs to high-volume patient caseload.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Enhanced patient health by accurately administering prescribed medications according to schedule.
- Upheld strict confidentiality standards, safeguarding sensitive patient information at all times during recordkeeping duties.
- Reported changes in patient status regarding drug therapy.
- Supported the nursing staff with essential tasks, streamlining the overall care process.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Qualified Medication Aide
Hoosier Christian Village
07.2012 - 03.2025
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Administered prescribed drugs to high-volume patient caseload.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Enhanced patient health by accurately administering prescribed medications according to schedule.
- Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
Certified Nurses Aide
Hoosier Christian Village
07.2012 - 03.2025
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Medical Billing Assistant
Jackson Park Physicians
03.2002 - 02.2012
- Contributed to a well-organized office environment through meticulous record-keeping and file management practices.
- Assisted in reducing patient wait times by efficiently managing appointment scheduling and front desk operations.
- Assured accurate charge capture by working closely with clinical staff to verify services provided before submitting claims.
- Assisted in the creation of training materials for new team members, ensuring a smooth onboarding process and consistent work quality.
- Collaborated with healthcare providers to obtain necessary documentation for accurate claim submissions.
- Reduced billing discrepancies by diligently reviewing medical coding and ensuring accuracy in data entry.
- Enhanced revenue collection rates with timely follow-ups on outstanding claims and appeals.
- Safeguarded patient privacy, adhering to strict HIPAA regulations during all aspects of the billing process.
- Minimized errors in claim submissions through thorough pre-audit reviews, ensuring compliance with established protocols.
- Maximized reimbursement opportunities by staying current on industry trends and new billing procedures.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Filed and updated patient information and medical records.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Liaised between patients, insurance companies, and billing office.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Delivered timely and accurate charge submissions.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Reconciled accounts receivable to general ledger.
Medical Receptionist
Maricopa County Hospital
02.2000 - 01.2002
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Education
No Degree - Nursing
Ivy Tech Community College of Indiana
Indianapolis, IN07-2026
Skills
- Senior living experience
- Relationship building
- Resident support
- Customer service
- Flexibility
- Documentation skills
- Schedule coordination
- Office administration
- Social integration
- Friendly, positive attitude
- Emotional support
- Problem-solving
Timeline
Qualified Medication Aide
Hoosier Health and Living
03.2025 - Current
Qualified Medication Aide
Hoosier Christian Village
07.2012 - 03.2025
Certified Nurses Aide
Hoosier Christian Village
07.2012 - 03.2025
Medical Billing Assistant
Jackson Park Physicians
03.2002 - 02.2012
Medical Receptionist
Maricopa County Hospital
02.2000 - 01.2002
Activities Assistant
Hoosier Christian Village
No Degree - Nursing
Ivy Tech Community College of Indiana
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