Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal L. Krizanek

Brook

Summary

Constructive individual prepared to take next step with new team in automotive manufacturing industry. Offering four years of comprehensive experience in understanding, supporting and communicating vision and goals of organization. Committed to maximizing efficiency and performance across all areas.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Team Leader

Subaru of Indiana Automotive Inc.
04.2024 - Current
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.

SIA Assoiciate

Subaru of Indiana Automotive Inc.
05.2023 - 04.2024
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Maintained organized work area by cleaning and removing hazards.

Customer Service Representative

Adkev Inc
08.2020 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Production Tech

Adkev Inc.
11.2019 - 08.2020
  • Assisted in quality control measures by performing routine inspections of products against established standards.
  • Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
  • Monitored inventory levels, ensuring adequate stock of raw materials and consumables for uninterrupted production operations.
  • Improved product quality with meticulous monitoring of manufacturing parameters and adherence to specifications.

Quality Claims Coordinator

Vector USA Inc.
02.2019 - 11.2019
  • Efficiently navigated company databases to retrieve essential information for accurate claim handling and reporting purposes.
  • Conducted detailed investigations into complex claims cases, gathering necessary information to reach accurate conclusions and determine appropriate actions.
  • Provided exceptional customer service by addressing client inquiries promptly and effectively, demonstrating empathy and understanding while working towards swift resolutions.

Shipping and Receiving Clerk

Vector USA Inc.
06.2018 - 02.2019
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.

Third Shift Cell Leader

Adkev Inc.
10.2016 - 06.2018
  • Maintained regular communication within departments to plan and execute production goals.
  • Inspected materials, products or equipment to detect defects or malfunctions.
  • Mentored junior staff members through hands-on guidance in daily tasks as well as larger career development goals.
  • Reduced waste within the cell by implementing lean manufacturing principles and continuously monitoring inventory levels.

Quality Auditor

Adkev Inc.
04.2012 - 10.2016
  • Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
  • Conducted root cause analysis of non-conformities, implementing appropriate corrective actions to prevent recurrence.
  • Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.

Education

business management

Devry University
Merrillville, IN
01.2010

General Diploma - undefined

Crown Point High School
Crown Point, IN
01.2003

Skills

  • Proficient in office equipment operation
  • Strong organizational skills
  • Assertive and adaptable
  • Self-directed with strong adherence to instructions
  • Proficient in high-pressure environments
  • Coaching and mentoring

Certification

  • Four years leadership experience using computer programs including Excel/Outlook/Word/Sharepoint
  • 10 Years experience using inventory control computer system(DTR)
  • Strong problem-solving and brainstorming skills
  • Four years supervisory experience. (up to 15 employees)
  • Forklift Certified with Vector Packaging USA(Since October 2018)
  • Basic training using Microsoft office, including Word, Excel, PowerPoint, and Access
  • Experience providing test results and relaying information in a food grade facility.

Timeline

Team Leader

Subaru of Indiana Automotive Inc.
04.2024 - Current

SIA Assoiciate

Subaru of Indiana Automotive Inc.
05.2023 - 04.2024

Customer Service Representative

Adkev Inc
08.2020 - 05.2023

Production Tech

Adkev Inc.
11.2019 - 08.2020

Quality Claims Coordinator

Vector USA Inc.
02.2019 - 11.2019

Shipping and Receiving Clerk

Vector USA Inc.
06.2018 - 02.2019

Third Shift Cell Leader

Adkev Inc.
10.2016 - 06.2018

Quality Auditor

Adkev Inc.
04.2012 - 10.2016

General Diploma - undefined

Crown Point High School

business management

Devry University

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Crystal L. Krizanek