Crystal Rochester
Bloomington
Summary
Dynamic Operations Manager with a proven track record at Cummins, excelling in team leadership and problem-solving. Spearheaded continuous improvement initiatives, enhancing efficiency and fostering a culture of accountability. Skilled in operations management and staff development, achieving higher employee retention through a positive work environment and targeted training programs.
Overview
4
4
years of professional experience
Work History
Operations Manager
Cummins
10.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Assisted in recruiting, hiring and training of team members.
Continuous Improvement Leader
Cummins
11.2021 - Current
- Developed comprehensive training programs to build a culture of continuous improvement within the organization.
- Drove cultural transformation by empowering employees to take ownership over their work processes and identify areas for improvement.
- Spearheaded adoption of new strategies, enabling improved efficiency and increased capacity for growth.
- Facilitated kaizen events, engaging employees at all levels in process improvement activities.
- Collaborated with management to establish key performance indicators, driving accountability and performance improvement.
- Led cross-functional teams for successful execution of continuous improvement projects.
Education
Business Administration And Management
Strayer University
08-2026
Skills
- Problem-solving
- Team leadership
- Operations management
- Employee relations and conflict resolution
- Decision-making
- Management
- Staff development
- Delegation
- Cross-functional communication
- Operations monitoring
Timeline
Operations Manager
Cummins
10.2024 - Current
Continuous Improvement Leader
Cummins
11.2021 - Current
Business Administration And Management
Strayer University