Crystal Satriano
Fort Wayne,IN
Summary
Meticulous Medical Records Clerk with 3 year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations
Organized Patient Service Representative with 3 plus years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Passionate about helping customers and delivering top-notch experienced in every interaction. Advanced communication, planning and conflict resolution skills. Work well with representatives of multiple departments and organizations to assist patients. Adept at direction visitors and callers, documenting patient details and updating EMR/EHR and financial systems.
Overview
14
14
years of professional experience
Work History
Health Information Clerk
Neighborhood Health
10.2021 - Current
- Processed records quickly to avoid delays and keep workflows running smoothly.
- Completed EHR audit quality maintenance procedures, processed chart requests, facilitated chart purges and organized medical record copy requests.
- Accurately scanned, indexed and inputted documents into electronic health record system.
- Used electronic health record system to scan, index and input over 250 documents a daily basis.
- Copied medical records and performed various clerical tasks as required.
- Located, retrieved, sent and scanned medical record data.
- Enhanced patient data confidentiality by adhering to strict privacy regulations and guidelines.
- Assisted in training new Health Information Clerks, sharing expertise on established procedures and best practices in the field.
- Processed medical release forms in a timely manner, ensuring proper authorization was obtained before disclosing sensitive information.
- Maintained an organized work environment through effective time management strategies.
- Provided exceptional customer service to patients, addressing inquiries related to their health records efficiently and professionally.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Scanned and uploaded medical records into electronic medical records system.
- Sorted and distributed incoming and outgoing medical records.
- Assisted in preparation of medical reports for external parties.
- Organized medical record copy and chart requests to complete EHR quality maintenance procedures.
Medical Billing Clerk
Midwest Eye Consultants
02.2021 - 03.2021
- Updated patient financial information to guarantee accuracy.
- Liaised between patients, insurance companies and billing office.
- Researched and followed up on denied insurance claims.
- Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
- Communicated with insurance providers to resolve any denied claims and resubmit.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
Medical Records Clerk
Cataract And Laser Institute
08.2020 - 02.2021
- Reviewed charts and flagged incomplete or inaccurate information.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Obtained patient releases for dissemination of information.
- Received and processed medical records requests.
- Adhered to all facility, company and legal guidelines.
- Prepared mailings of information and documentation.
Front Desk Receptionist
Cataract And Laser Institute
10.2017 - 08.2020
- Assisted patients in filling out check-in and payment paperwork.
- Compiled and reviewed medical charts.
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used EHR to schedule appointments.
- Explained plans for treatment and payment options.
Accredited Pet Training Instructor
PetSmart, Inc
10.2010 - 04.2019
- Employed positive reinforcement with animals, including using "clicker-training" method, voice rewards and food rewards.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Rossville Academy
Rossville, Tennessee05.1990
Skills
- Patient Contact
- Directing Callers
- HIPAA Compliance
- Medical Records Maintenance
- Inbound and Outbound Calling
- Professional telephone demeanor
- EMR / EHR
- Customer Service
- HIPAA Regulations
- File Organization
- Document Scanning
- Medical Records Management
Timeline
Health Information Clerk
Neighborhood Health
10.2021 - Current
Medical Billing Clerk
Midwest Eye Consultants
02.2021 - 03.2021
Medical Records Clerk
Cataract And Laser Institute
08.2020 - 02.2021
Front Desk Receptionist
Cataract And Laser Institute
10.2017 - 08.2020
Accredited Pet Training Instructor
PetSmart, Inc
10.2010 - 04.2019
High School Diploma -
Rossville Academy
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