Crystal Winkle
Fort Wayne
Summary
Compassionate and detail-oriented, with experience supporting individuals through complex care needs by coordinating services, navigating resources and advocating for person-centered outcomes. Strong communicator who works well with others to support coordinated and effective care.
Overview
20
20
years of professional experience
Work History
Community Health Worker
Aging & In-Home Services
8101 W. Jefferson Blvd. Fort Wayne, IN 46804
08.2023 - Current
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Explained required eligibility applications to members and assisted in completing applications for services.
- Collaborated with external organizations to coordinate health and social services.
- Addressed member concerns and provided support to vulnerable demographics.
- Demonstrated strong organization, self-motivation & time management skills while managing high caseloads of members.
- Participated in ongoing development opportunities to stay current on best practices and community health work, ensuring members received high-quality & effective support.
Scheduling Manager
Grabill Painting & Drywall
7212 Venture Ln. Fort Wayne, IN 46818
07.2018 - 06.2023
- Performed administrative duties such as faxing & filing confidential documents, answering multi-line phones and responding to emails.
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
- Communicated with superintendents & customers to inform of schedule changes, cancellations or additions.
- Utilized MS Office & Excel to analyze data and create spreadsheets.
- Entered information into system to update status reports.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Resolved customer complaints and answered customers questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Ice Cream Maker
Edy's Ice Cream
3426 N. Wells St. Fort Wayne, IN 46808
10.2011 - 07.2018
- Adhered to company safety policies and procedures regarding proper food safety and sanitation.
- Helped maintain a safe work environment by identifying potential hazards and taking appropriate steps to mitigate risks before accidents occurred lead by regular risk assessments.
- Maintained clean & organized work area at all times and encouraged similar dedication in team members to maximize group efficiency.
- Ensured the highest quality product by performing all required procedures, quality checks and documentation to meet specifications.
- Operate and troubleshoot machinery.
- Disassemble, clean/sanitize and reassemble all required equipment.
- Communicated directly with co-workers on issues, gave feedback when needed and trained new employees.
- Engaged/Contributed to a safety and quality minded culture by speaking up, being mindful, involved and abiding by the rules set by the company.
Medical Assistant/ CNA
Heritage Park/American Senior Communities
2001 Hobson Rd. Fort Wayne, IN 46805
05.2006 - 12.2011
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation all while promoting independence & dignity.
- Used proper body mechanics when physically assisting residents.
- Used mobility devices to transport residents.
- Maintained accurate and timely flow of information by completing thorough resident records & updating healthcare team on residents status.
- Fostered relationships with residents & their families, other caregivers and healthcare teams to achieve individual care plan targets.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Conducted regular rounds to monitor residents physical and mental status throughout shifts.
Education
Associate of Science -
Associate of Science - Medical Assistant
Brown Mackie College
Fort Wayne, IN06-2005
Skills
- Computer Savvy (Microsoft, Adobe, Excel, etc)
- Strong communication skills (written & verbal)
- Problem solving & troubleshooting
- Time management
- Detail oriented & organized
- Extensive experience working with diverse populations; including older adults with complex needs such as dementia and cognitive impairment
- HIPAA compliance
- Schedule management
- Care coordination
- Caring and empathetic
- Team work
Timeline
Community Health Worker
Aging & In-Home Services
08.2023 - Current
Scheduling Manager
Grabill Painting & Drywall
07.2018 - 06.2023
Ice Cream Maker
Edy's Ice Cream
10.2011 - 07.2018
Medical Assistant/ CNA
Heritage Park/American Senior Communities
05.2006 - 12.2011
Associate of Science -
Associate of Science - Medical Assistant
Brown Mackie College