CS Manjunath
Bangalore
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Business Operations Professional - AT&T
IBM India Pvt Ltd
Bangalore
09.2011 - Current
- Developed and implemented business process optimization strategies to improve operational efficiency.
- Analyzed current business processes and identified areas for improvement.
- Provided guidance and support to management on best practices related to operations and business strategy.
- Collaborated with stakeholders across the organization to develop and implement new policies and procedures.
- Created performance reports for senior leadership team on a regular basis.
- Conducted research into industry trends, customer feedback, and market data to inform decision making.
- Coordinated with vendors, suppliers, partners, and other external organizations to ensure smooth delivery of products or services.
- Managed budgeting activities such as forecasting expenses, tracking spending, analyzing cost savings opportunities.
- Drafted presentations for executive-level meetings highlighting key performance metrics relevant to the company's goals.
- Assisted in developing long-term strategic plans that aligned with corporate objectives.
Technical Service Associate
IBM India Pvt Ltd
Bangalore
07.2005 - 08.2011
- Provided Technical support to Novartis (Pharmaceutical Company in Switzerland).
- Logging a ticket and coordinating with resolving line of business to ensure Critical Incidents are closed within SLA.
- Assisted customers with selecting items and answering questions about products.
- Trained new associates on store operations, policies, and procedures.
- Participated in weekly team meetings to discuss sales goals and strategies.
- Supported management team to facilitate task completion and meet performance goals.
Technical Support Representative
Aditya Birla Minacs
Bangalore
05.2005 - 03.2010
- Provided technical assistance to customers through phone, email and chat support.
- Identified potential areas for improvement in existing products or services.
- Monitored customer feedback to ensure high levels of satisfaction.
- Promote a Fortune 500 company’s personal Credit Cards and Insurance to UK customers.
- Created reports on customer complaints and feedback for management review.
Education
Bachelor of Science -
BHS College
Bangalore03-2005
Associate of Science -
Vijaya College
Bangalore03-2002
High School Diploma -
BHS School
Bangalore03-2000
Skills
- New Hire Process & Pre-Offer Character Check
- Vendor Management
- Verbal Communication
- MS Office
- Team Management
- Cultural Awareness
- Computer Skills
- Written Communication
- Customer Relations
- Organizational Skills
- Critical Thinking
- Supervision and leadership
- Problem Resolution
- Quality Assurance
- Public Speaking
Accomplishments
- Appreciations from Management for preparing a Cases Allotment Strategy which reduced SLA’s, ensured volume capacity planning
- Top performers in all lines of business.
Awarded the inter vendor recognition to visit the clients UK site.
Awarded as the Best Associate for the year 2007.
Awarded as the Best Associate for the year 2008.
Commendation given by the client on excellent call quality.
Commendation given by the client on overall performance.
Languages
Kannada
First Language
English
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Telgu
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Business Operations Professional - AT&T
IBM India Pvt Ltd
09.2011 - Current
Technical Service Associate
IBM India Pvt Ltd
07.2005 - 08.2011
Technical Support Representative
Aditya Birla Minacs
05.2005 - 03.2010
Bachelor of Science -
BHS College
Associate of Science -
Vijaya College
High School Diploma -
BHS School
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