C.SELVA MUTHUKUMARAN
Lead Business Analyst
Chennai,TN
Summary
Experienced professional with 20 years in the banking and financial industry, ready for leadership roles to drive strategic initiatives. Demonstrated success in requirement gathering, process optimization, and stakeholder engagement. Trusted team player dedicated to delivering results and skilled at adapting to evolving business needs.
Overview
29
29
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
Lead Business Analyst
RBS Services private Limited
12.2018 - Current
- Developed detailed functional specifications to guide development teams in creating robust software solutions for clients.
- Conducted training sessions for end-users on new software features, increasing overall user adoption rates and improving system utilization.
- Increased team productivity through effective communication, collaboration, and resource management strategies.
- Ensured successful project outcomes by proactively identifying potential risks and implementing mitigation plans.
- Led cross-functional teams to successfully execute complex projects within scope, budget, and timeline constraints.
- Collaborated closely with executive leadership to define project objectives, develop strategic roadmaps, allocate resources appropriately, and oversee execution efforts from inception to completion.
- Optimized business operations with thorough analysis of current systems, identifying areas for improvement and recommending actionable changes.
- Boosted client satisfaction by effectively managing stakeholder expectations and delivering high-quality solutions.
- Evaluated vendor proposals for new technology implementations thoroughly considering functionality requirements as well as compatibility with existing systems architecture.
- Mentored junior analysts, providing guidance on best practices, technical skills development, and career growth opportunities.
- Implemented process improvements that resulted in significant time savings for various departments across the organization.
- Coordinated with IT teams to design and implement custom applications tailored to specific business needs, resulting in increased efficiency and effectiveness of workflows.
- Assisted in change management initiatives by providing clear guidance on process transitions while ensuring minimal disruption to daily operations.
- Leveraged strong analytical skills to identify trends, patterns, and insights from complex data sets, informing strategic business decisions.
- Reduced operational costs by conducting in-depth financial analyses and implementing cost-saving measures.
- Contributed to the establishment of standard operating procedures for business analysis processes, resulting in more effective and efficient project delivery.
- Achieved timely delivery of critical projects through effective prioritization of tasks based on urgency, importance, dependencies, resources availability.
- Collaborated with stakeholders to identify business needs and data sources.
- Championed data-driven decision-making by promoting a culture of continuous improvement and regularly monitoring key performance metrics.
Senior Business Analyst
RBS Services private Limited
10.2016 - 11.2018
- Conducted requirement workshops and user interviews with system users, stake holders and SMEs to gather functional and non-functional requirements.
- Provided strategic support in development of detailed project plans, scoping documents, work assignments and target dates; Worked in Waterfall environment with PM.
- Designed process flows including integration with allied application displaying the mode of integration using MS Visio.
- Documented current processes, frameworks, created data flow diagrams, functional requirement documents (FRD), and procedures; Created and updated business information model documents.
- Prepared system level documents, SRS, and artefacts for better understanding of system level functionality for debit and credit card applications.
- Validated approach document shared by development team for projects/change requests and obtained business concurrence for development.
- Created test cases and user interface documents to support requirements and user acceptance test plan (UAT) documents.
- Created post Go-Live operations and Business verification support process mapping documentation.
Business Analyst
RBS Services private Limited
02.2012 - 09.2016
- Interfaced with business leaders, clients and vendors to identify problem areas and leveraged business solution as part of implementing new processes and business intelligence artefacts.
- Performed GAP analysis to identify the gaps between current state hypothetical tool vs. target state and identified opportunities to enhance product offering.
- Prepared and delivered presentations for all key deliverables such as Systems Requirement Specifications (SRS), data flow diagrams, ER diagram, & (UI) user- interface designs.
- Co-ordinated with business and technology team for medium and small size projects /change request.
- Prepared detailed reports concerning cost-benefit and return to Investment analysis.
- Translated raw requirements into comprehensive, complete and accurate business requirements and functional specifications.
- Analysed data in Excel, prepared reports using pivot tables and various functions. prepared dashboards for data analytic in business intelligence for TRADE PROCESSING APPLICATION projects.
- Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
Team Lead
RBS Services private Limited
06.2009 - 01.2012
- Account opening for trade customers in TRADE PROCESSING APPLICATION.
- Act as focal point for regional Global Trade Platform (TRADE PROCESSING APPLICATION) related operation issues and primary contact to International Help Desk.
- Provide first line analysis of reported processing/system incidents.
- Advice management of critical issues impacting Production environment and broadcast the status to users.
- Provide insight and recommendations for efficiency improvements to management.
- Facilitate implementation of functional/Technical changes. This includes: Regional UAT coordination.
- Assisting in training for new functionality as part of roll out.
- Participating with other regional associates and Global Product Support in providing feedback and recommendations.
Incident Analyst
RBS Services private Limited
06.2005 - 05.2009
- Coordinated with IT for TRADE PROCESSING APPLICATION Releases / Implementations.
- Performed TRADE PROCESSING APPLICATION applications sanity checkouts during the implementation.
Chief Accountant
ZEAL - Russian Cultural Centre Pvt Ltd
01.2002 - 06.2005
Accountant
GRT Thanga Maligai Pvt Ltd.
03.1996 - 12.2001
Education
MBA - Project Management
NIBM Global
01.2020 - 01.2021
Bachelor of Commerce - undefined
Madurai Kamaraj University
Master of Commerce - undefined
Annamalai University
Skills
Agile methodologies
JIRA & Confluence
Change management
Risk analysis
GAP analysis
Root Cause analysis
Requirement Management Plan
Process Flows
Requirements analysis
Work Flows
User Stories
Test Plan & Test Cases
Change Requirement
Stakeholder management
Product management
User acceptance testing
SQL proficiency
Requirements gathering
Business process improvement
Project management
Workflow optimization
Overall Experience
Overall, 20 years of relevant experience in Trade & Banking Domain. Currently working as “Lead Business Analyst “in The Royal Bank of Scotland Pvt LTD., since June 2005. Worked as Chief Accountant in ZEAL - Russian Cultural Centre Pvt Ltd from January 2002 till June 2005. Worked in GRT Thanga Maligai Pvt Ltd., as Accountant from March 1996 till December 2001.
Rewards Recognitions
- Twice awarded the “ Best Performer of the year “ 2007 & 2010
- Awarded ACE SUPERSTAR for significant achievement in Trade Finance.
- Received “ Runner Up” in Agility Award in for the month of August 2010 towards the contribution to Best performer Award received for the Trade Application Exit Project coordination.
- Silver Award
- Bronze Award
- FLP (Future Leader program) accredited
External Certifications
- PRINCE2 – Foundation
- Successfully completed Scrum Master accreditation
- Successfully completed Agile methodology
- Successfully completed UiPath functional certification
- Successfully completed Scrum Product Owner
- MBA (Project Management) 2020-21 NIBM Global, India
Education Credentials
- Bachelor of Commerce, 1993, Madurai Kamaraj University, Tamil Nadu, India
- Master of Commerce, 1996, Annamalai University, Tamil Nadu, India
Business Technical Skills
MS Office Suite (Excel, Word, PowerPoint, Outlook), MS Project, MS Visio, MS SharePoint, MS Access, SQL Server, Agile, Scrum, Kanban, Waterfall, JIRA, Advance MS Excel, Power Point, KPI Reporting, Change management, Risk, GAP, ROI, Cost-Benefit, Feasibility, Root Cause, Trade Finance, Banking, SOW, Project Plan, Project Vision, KPIs, Requirement Management Plan, RACI Matrix, BRD, SRD, FRD, UML, Use Cases, Process Flows, Data Flows, ER Diagram, User Stories, Test Plan, Test Cases, RTM, UAT Plan, Change Requirement Forms, Training Manuals
Certification
Professional Scrum Product Owner I
Timeline
SAFe Product Owner/Project Manager
01-2025
Professional Scrum Product Owner I
12-2024
SAFe Agilist 6.0
12-2024
MBA - Project Management
NIBM Global
01.2020 - 01.2021
Lead Business Analyst
RBS Services private Limited
12.2018 - Current
Senior Business Analyst
RBS Services private Limited
10.2016 - 11.2018
Business Analyst
RBS Services private Limited
02.2012 - 09.2016
Team Lead
RBS Services private Limited
06.2009 - 01.2012
Incident Analyst
RBS Services private Limited
06.2005 - 05.2009
Chief Accountant
ZEAL - Russian Cultural Centre Pvt Ltd
01.2002 - 06.2005
Accountant
GRT Thanga Maligai Pvt Ltd.
03.1996 - 12.2001
Bachelor of Commerce - undefined
Madurai Kamaraj University
Master of Commerce - undefined
Annamalai University