C S Lakshmi Pathi
Bengaluru
Summary
Results-driven hospitality operations leader with extensive experience in prestigious brands such as Holland America Line. Expertise in IT infrastructure management and customer support has led to the successful launch of innovative beverage programs and enhanced operational efficiency. Strong strategic vision and exceptional interpersonal skills consistently elevate service standards, while technical proficiency as an Assistant IT Administrator ensures effective network support, software troubleshooting, and system security. Recognized for excellence in communication, problem-solving, and teamwork, fostering collaboration to resolve issues efficiently.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant IT Systems Administrator
Elegant IT Services
Bengaluru
11.2023 - Current
- Provided technical support to users regarding hardware, software, and networking issues.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Deployed virtual machines using hypervisors like VMWare ESXi or Microsoft Hyper-V.
- Implemented inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Performed routine maintenance on servers to ensure optimal performance of the IT infrastructure.
- Updated firmware on server hardware components when necessary for improved stability and performance.
Asst Beverage Manager
Holland America Line
Seattle
09.2016 - 10.2023
- Oversaw the seamless operation of 13 bars and lounges, managed daily tasks such as scheduling, training, and implemented SOPs to ensure optimal performance & Guest Experience
- Supervised a team of 48 members, including the Head Bartender and Cellar Master, to maintain high standards of service, handled bar requisitions, and enhanced overall beverage operations efficiency
- Implemented cost control measures to optimize bar expenses while maintaining quality standards
- Collaborated with vendors to ensure timely and cost-effective procurement of bar supplies
- Spearheaded initiatives to enhance the customer experience, such as introducing new beverages and promotions
Food and Beverage Manager
Barefoot Resorts Andaman Island
Havelock Island
03.2015 - 07.2016
- Orchestrated comprehensive Food & Beverage operations for a diverse portfolio, encompassing 31 Jungle Resort cottages, a 108-cover Standalone Restaurant near the Ferry Jetty, and the Barefoot Scuba Resort, inclusive of restaurant operations
- Effectively managed a team of 36+ members, including divisional managers, ensuring seamless coordination across the entire F&B division
- Spearheaded strategic initiatives to enhance culinary offerings, collaborating with chefs and introducing innovative menu options
- Implemented cost-effective procurement strategies for F&B supplies, liaising with vendors to optimize quality and reduce expenses
- Conducted regular training programs to uphold service standards and ensure a consistent and exceptional guest dining experience
Operations Manager
Asian Fusion Seafood Cuisine & Lounge Bar
Aux Cap
09.2012 - 09.2014
- Directed end-to-end operations of a 180-sealer restaurant, overseeing the entire spectrum from dining services and full bar management to private dining functions
- Executed efficient staff management and training protocols, ensuring optimal service delivery while maintaining a seamless and high-quality dining experience
- Implemented cost-effective inventory control measures, optimizing stock levels for both the bar and kitchen
- Collaborated with culinary teams to introduce seasonal menu variations, enhancing the restaurant's offerings
Asst Restaurant Manager
Taj Hotels Resorts and Palaces
Bangalore
11.2011 - 06.2012
- Company Overview: Vivanta By Taj with 327 Rooms business hotel
- Joined as an Asst Restaurant Manager for In Room Dining, I was in responsible for room service - mini bar where i had the opportunity to set up the process for RSOT & minibar operations later moved to Coffee Shop Called Palette all day dining which can accommodate 180 guests
- Vivanta By Taj with 327 Rooms business hotel
F & B Executive
Alila Hotels & Resorts
Bangalore
10.2010 - 11.2011
- Joined as a Pre - Opening Team Alila Bangalore Involved in beverage menu set up, core process, service cycles for restaurant operations, In room dining, pool service
Manager - Operations
Kyra Hospitality Pvt Ltd
Bangalore
12.2008 - 10.2010
- Pre - Opening Team I was new to the Theatre concept dining restaurant called 'Kyra Theatre' has a capacity of about 225 designed in an intimate auditorium restaurant seating style in Level 2 & Level 1 was the fine dining North West Frontier Cuisine which can accommodate 108 Seating capacity
- I was responsible for the day to day operations
Restaurant Manager
Beijing Bites - India
Bangalore
03.2003 - 06.2005
- Company Overview: QSR Concept restaurants joined to set up new restaurants which can accommodate 70/80 Seating capacity
- I have set up three restaurants from per opening to initial operations for 6 months
- 'Koncept Foods' is a company operating a fine dining Chain restaurant 'Beijing Bites' specializing in Chinese Cuisine Food
- QSR Concept restaurants joined to set up new restaurants which can accommodate 70/80 Seating capacity
Supervisior
Tusker Entertaniment Pvt Ltd
Bangalore
01.2001 - 01.2003
- Company Overview: Tusker is a company operating a fine dining restaurant 'CIVET' in ITPL in Bangalore specializing in Asian Food
- Started as Guest Service Associate and my first job in hospitality, later then got promoted as a supervisor in 1 year
- Tusker is a company operating a fine dining restaurant 'CIVET' in ITPL in Bangalore specializing in Asian Food
Education
Diploma in Information Technology Support - Information Technology Administration And Management
Alison
08.2024
Diploma in Cyber Security - IT Security
Alison
Bangalore09.2024
Master of Business Administration (MBA) - Hotel, Motel, and Restaurant Management
ISMS (Indian School of Management & Studies)
01.2013
Bachelor of Commerce (BCom) - Business Law - Financial Management
Indian Institute of Commerce
01.2009
+2 - Physics,Chemistry,Biology
Siddaganga Institute of Technology (SIT)
Tumkur Karnataka01.2000
Shri Siddalingeshwara Residential High School
Tumkur Karnataka01-1997
Skills
- Atlassian IT Service Management (ITSM)
- Windows Server 2012 Active Directory: Management and Implementation
- ServiceNow
- Network administration
- Information security
- IT service management
- Mobile device management
- IT infrastructure management
- Hardware and software
- Software licenses and patches
- Network security
- Systems analyst
- Operating Systems
- Virtualization technologies
Certification
- CompTIA A+
- CompTIA N+
- ServiceNow IT Leadership Professional Certificate
- Atlassian IT Service Management (ITSM) Professional Certificate
- Windows Server 2012 Active Directory: Management and Implementation
- Technical Support Fundamentals - Google
- AEM Sites - Create & Manage Webpages Using AEM All Versions
- Wine Sense Training Program Level 1 & 2
- COVID-19 contact tracing
Languages
- English, Native or Bilingual
- Hindi, Professional Working
- Kannada, Native or Bilingual
- Telugu, Native or Bilingual
- Tamil, Native or Bilingual
References
References available upon request.
Timeline
Assistant IT Systems Administrator
Elegant IT Services
11.2023 - Current
Asst Beverage Manager
Holland America Line
09.2016 - 10.2023
Food and Beverage Manager
Barefoot Resorts Andaman Island
03.2015 - 07.2016
Operations Manager
Asian Fusion Seafood Cuisine & Lounge Bar
09.2012 - 09.2014
Asst Restaurant Manager
Taj Hotels Resorts and Palaces
11.2011 - 06.2012
F & B Executive
Alila Hotels & Resorts
10.2010 - 11.2011
Manager - Operations
Kyra Hospitality Pvt Ltd
12.2008 - 10.2010
Restaurant Manager
Beijing Bites - India
03.2003 - 06.2005
Supervisior
Tusker Entertaniment Pvt Ltd
01.2001 - 01.2003
- CompTIA A+
- CompTIA N+
- ServiceNow IT Leadership Professional Certificate
- Atlassian IT Service Management (ITSM) Professional Certificate
- Windows Server 2012 Active Directory: Management and Implementation
- Technical Support Fundamentals - Google
- AEM Sites - Create & Manage Webpages Using AEM All Versions
- Wine Sense Training Program Level 1 & 2
- COVID-19 contact tracing
Diploma in Information Technology Support - Information Technology Administration And Management
Alison
Diploma in Cyber Security - IT Security
Alison
Master of Business Administration (MBA) - Hotel, Motel, and Restaurant Management
ISMS (Indian School of Management & Studies)
Bachelor of Commerce (BCom) - Business Law - Financial Management
Indian Institute of Commerce
+2 - Physics,Chemistry,Biology
Siddaganga Institute of Technology (SIT)
Shri Siddalingeshwara Residential High School
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