C Somaiya Changappa
Automobile Engineer
Bangalore
Summary
Thriving in the automotive industry for 12+ years, seeking a fresh challenge as a Business Analyst, committed to advancing career by transitioning into advanced service and operations roles. Leveraging rich experience to drive strategic business insights and contribute effectively.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr. Team Lead
OLX Autos – Sobek Auto India Pvt Ltd
02.2019 - 11.2023
- Streamlined Inventory Management: Reduced Inventory Days to 2 days in April 2022, ensuring more efficient supply chain management and cost savings.
- Maximized Sales Performance: Contributed to achieving highest sale count and Gross Merchandise Volume (GMV) for three consecutive months (January to March 2022), demonstrating strong sales acumen and market understanding.
- Ensured Operational Efficiency: Maintained minimum Turnaround Time (TAT) for Refurbished Cost (RFC), optimizing service operations and enhancing customer satisfaction.
- Improved Customer Experience: Monitored and managed dealer interactions and leads using ZenDesk and Lead Squared, ensuring exceptional customer service and timely response to inquiries.
- Enhanced Financial Reporting: Collaborated with finance team to create comprehensive reports using K2 software, facilitating informed decision-making and financial analysis.
- Recognized for Outstanding Performance: Acknowledged as Outstanding Performer for May 2023, highlighting consistent dedication and exceptional results.
- Process Optimization: Streamlined delivery process, enhancing operational efficiency and reducing turnaround times.
- Effective After-sales Support: Collaborated with Channel Leads to develop extensive trackers for After-sales processes and figures, ensuring accurate reporting and efficient service delivery.
- Data Management: Conducted regular reconciliation of incoming and outgoing data and supplies, maintaining data integrity and optimizing resource utilization
- Training and Development: Conducted training and mentorship sessions for Inspection Engineers and curated training manuals, fostering continuous improvement and skill enhancement within team.
- Outstanding performance for month of May-23 for Business growth with max numbers of cars liquidation.
- Achieved monthly inventory TAT of up to 2 days in April-22.
- · Gained maximum sales revenue from Jan-22 to Mar-22 with average of $1 million.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Service Manager
Mohan Ford
01.2014 - 01.2017
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Conducted market research to identify new opportunities, leading to expansion of company's product line
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Researched and corrected customer concerns to promote company loyalty.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Created and reviewed invoices to confirm accuracy.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Sales & Service Manager
Jadwet Trading Company, Mahindra, Port Blair
01.2009 - 01.2014
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Analyzed service reports to identify areas of improvement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Implemented strategies to increase customer service satisfaction ratings.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Conducted market research to identify new opportunities, leading to expansion of company's product line.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Created and reviewed invoices to confirm accuracy.
- Successfully met targets for Sales ($18000 PA) & Service ($12000 PA).
Education
PGDM - Business, Project Management
BITS
Rajasthan2021
PGDM - Marketing
International School of Business & Research
Bangalore2018
Bachelor of Technology - Automobile Engineering
SRM University
Chennai06.2010
Skills
- Process Optimization & Dashboard Creation
- Gap Analysis & Process Improvements
- Team Leadership & Mentoring
- Customer Service & Market Research
- Customer Feedback & SOP Implementation
- Stakeholder Management & Conflict Resolution
- Project Management
- Event Management
- Evaluating Employee Work
- Onboarding and Orientation
- Performance Evaluations
- Stakeholder Management
Certification
- · Power BI from Skill Nation
- · Advance as a Digital Marketing Specialist
- · Project Management Foundations
- Product Management Professional Certificate
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Coorgi
Bilingual or Proficient (C2)
Telugu
Advanced (C1)
Malayalam
Intermediate (B1)
Timeline
Sr. Team Lead
OLX Autos – Sobek Auto India Pvt Ltd
02.2019 - 11.2023
Service Manager
Mohan Ford
01.2014 - 01.2017
Sales & Service Manager
Jadwet Trading Company, Mahindra, Port Blair
01.2009 - 01.2014
PGDM - Business, Project Management
BITS
PGDM - Marketing
International School of Business & Research
Bachelor of Technology - Automobile Engineering
SRM University
- · Power BI from Skill Nation
- · Advance as a Digital Marketing Specialist
- · Project Management Foundations
- Product Management Professional Certificate
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