CS Suraj Raju
Bengaluru
Summary
Accomplished professional promoting strategic planning to deliver best performance and risk management. Take initiative and provides end-to-end solutions to create lasting value to company. Excellent interpersonal and communication skills to maintain effective relationships with internal and external stakeholders.
Overview
3
3
years of professional experience
Work History
Dispute and Risk Specialist
PayPal
Bangalore
03.2024 - Current
- Assessed risk factors in company operations to identify potential vulnerabilities.
- Collaborated with teams to develop risk management strategies and procedures.
- Supported implementation of risk control measures across various departments.
- Demonstrated effective time management and independent work using departmental resources...
- Collaborated with stakeholders in developing plans for mitigating identified risks.
- Reviewed and assessed potential risk exposures to ensure compliance with established policies and procedures.
Customer Support Associate
First Source
Bangalore
05.2022 - 12.2023
- Responsible for end to end ownership of every interaction coupled with proactive problem solving and
provides exceptional support to customers. - Collaborated with team members to improve support processes and workflows.
- Escalated complex issues to senior staff for further assistance and resolution.
- Trained new associates on customer service protocols and best practices.
- Maintained knowledge of company products and services for effective support delivery.
- Collaborated with other departments to resolve complex issues quickly.
Education
Bachelor of Commerce - Finance
Jain University
Bangalore11-2020
Skills
- Risk analysis
- Enterprise risk management
- Microsoft Excel
- Risk mitigation
- Teamwork
- Adaptability and flexibility
- Attention to detail
- Excellent communication
Languages
- English
- Kannada
- Hindi
- Telugu
Personal Details
- Date of Birth: 11/28/97
- Nationality: Indian
Accomplishments
- Improvement of Team metrics in NPS +30%, best Team of the month, stock grant recognition.
- Completed all tasks within deadline with 90% satisfaction score,
Timeline
Dispute and Risk Specialist
PayPal
03.2024 - Current
Customer Support Associate
First Source
05.2022 - 12.2023
Bachelor of Commerce - Finance
Jain University
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