Ramakrishna Chadalavada

The role involves managing Data Centre Services and Data Centre Network Services under which I was managing the teams comprising of Storage Engineering and Operations, Compute Engineering and operations, Virtual Infrastructure Engineering and operations and Network services covering ATM, Network Engineering, network Automation, Proxy Engineering, Network Security Engineering and Telecom Expense Management, DNS Engineering as a part of Enterprise Infrastructure

• The role involves managing GNS –India teams which comprises of Network Operations and Engineering functions covering ATM, Network Engineering, network Automation, Proxy Engineering, telecom Expense Management, DNS Engineering and this is part of Enterprise Infrastructure

The role involves managing Network & Telecom infrastructure for FMR India business from Bangalore and Chennai locations

Projects Executed:

• Network Segmentation (802.1x Network authentication and authorization controls using Cisco ISE infrastructure) –Completed
• Chennai new Site Build out
• Internet Gateway Setup at FMR India
• Re-Design LAN infrastructure
• Wireless LAN at all FMR India locations
• VPN Gateway (RAS) for FMR India
• Re-design the voice infrastructure-FMR India
• One phone per desk with tenant partitions
• SLA with FTG –GNS team
• IBM –XIV File server Optimization
• MYP- Planning for replacement of EOL devices
• Off site storage for tapes

• Toll bypass Network is Accenture private voice network to support the Call centre and BPO voice requirements
• The network is with 4 on shore POPs (Points of Presence) and 6 Offshore POPs in India
• This network is built primarily on Nortel MSS 7480 and Avaya S8720 PBX systems to gain the advantage of compression features offered by Nortel Passport using G.729 coding technique
• This network is moderately complex, inter connecting all POPs using IPLCs, DS3, T1, E1 Intercity and Intra City circuits
• The endpoints are both TDM and VoIP phones
• The Offshore infrastructure also comprises of voice loggers (for quality Monitoring) and WFM tools for operations management support
• The Infrastructure also comprises of Peripheral Gateways (PGs), T servers, CT devices to ensure proper call routing mechanisms in place for different projects
• The Major accomplishment in this role is to take the control of different Projects infrastructure components, combine them, and optimize the Utilization of various resources (bandwidth, concurrent call paths etc) and reduce the operational cost
• This task was successfully achieved by being Part of core team for this GOAL

My Role:

• Manage team of 32 employees including one on shore employee from US
• Manage day to day operations, manage SLA, P1 calls, RCA, Incident, Change and Release Management
• Manage Budget and Recoveries
• Exit costs
• Report monthly dashboards and SLA metrics
• Ongoing recruitment and HR activities as appropriate
• Budgetary support for ongoing Ramp up/Ramp Down plans of Projects
• Vendor negotiations for Bandwidth, Maintenance contracts, and related documentation work
• Projects Handled:
• Network Infrastructure optimization and expenses are reduced by 33% from initial cost
• New CMS servers added in HA mode to handle high volumes of business reporting
• New MPL (Managed Private Lines) were added by replacing IPLCs of one of the major carriers
• This exercise was completed with minimum down time
• New costing and design were prepared and documented for migrating to MPLS back bone leveraging the current infrastructure in place
• Various possible design options and costings were arrived for setting a new call centre at Buenos Aires, Argentina
• The current design at UK POP was changed and as per new design, the PBX was eliminated from network to save on operational costs
• This project was successfully completed after several tests and closing technical issues encountered
• Worked closely with Nortel and C&W to accomplish this task per plan
• A new POP in UK was setup to provide resiliency option to one of the major projects
• This task was completed per plan and within budget estimated
• The TBP team was formed to handle 9 projects and the same team provided operational support for 32 projects

• As a transitioned employee from Amex to IBM, my role was of Service Delivery Manager for two Major sites from Delhi and Gurgaon
• I was managing Helpdesk activities, Data centre activities, ongoing projects and customer satisfaction
• The helpdesk is the single point of contact for end users for all IT support and involves vendor management, application support, telecom, and network related support issues, PFS application support through Infosys team, Asset management, meet SLAs, consultancy support for project management etc
• My role was also to migrate current helpdesk support system to Tivoli problem management (e-ESM), identify and analyse problem trends, and provide quality based support through root cause analysis

Projects handled:

• IWB application launch all over India:
• W2K migration:
• Express cap (IVR system for Merchant authorizations):

• My role as Manager- Network Engineering and Telecommunications support at Amex TRS network across the country which comprises of legacy IBM 3745 , 1174, 3174 controllers, CISCO Routers, Domestic & International PLCs of Capacities ranging from 4.8KBPS to 2MBPS, give high uptime to all services of Call centres running at Delhi, Mumbai, Chennai , Kolkata & Bangalore, Hypercom POS equipment located at 7 cities, INET circuits to carry E-POS transactions, Help Desk activities for desktop management, handle local Telecom service providers, Regulatory compliance issues with respect to American Express Private Data/Voice Network, LAN, Lotus Notes and SAA/SNA servers, AS400 for Production Control activities

Projects handled:

• Voice solution between Bangalore-Chennai TRS
• Call centre re location from BLOK to Gurgaon
• Relocation to Gurgaon
• Chennai office Relocation
• Mumbai office Relocation
• Hyderabad Office relocation
• Next Generation Global Network

Projects Handled:

• Migration to MS Exchange
• Backup Strategy using HP Autoloader DLT 418 & CA Arc serve 6.6 Workgroup edition and Backup agent for MS-Exchange
• MS-Exchange POP3 Remote clients from Mumbai Office
• ASCEND MAX 800 RAS
• Micro frame Sentinel 2000
• DOT approvals

Projects handled:

• LAN setup at STP, Gurgaon, Haryana-India
• Platform: AS400, Windows NT 4.0, Windows NT 3.51, Netware 4.X, Oracle 7.x

• Instructor at Institute of Network Technology, New Delhi (NAEC).