Curriculum Vitae
Prathamesh Kamble, Mumbai
Summary
Results-driven Virtual Relationship Manager with over 8 years of experience in the banking industry, specializing in customer relationship management and exceptional service delivery. Proven ability to lead cross-functional teams, enhancing organizational performance through effective communication and mentoring. Recognized for strong problem-solving capabilities and adaptability, with a commitment to fostering team collaboration. Aiming for an executive leadership role to further develop team management skills and contribute strategically to organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Designation - Virtual Relationship Manager
IDFC First Bank
Thane Hiranandani Estate
08.2024 - Current
- Responded to client inquiries and resolved complaints.
- Formulated specific financial plans addressing client's personal needs.
- Educated clients on available financial products such as loans, investments, and credit cards.
- Coordinated inter-department efforts for enhanced customer satisfaction.
- Handled customer inquiries and complaints efficiently.
- Provided technical support for products and services as needed.
- Documented every client interaction accurately in the organizational system.
- Tracked sales performance metrics and generated reports on a monthly basis.
- Managed incoming calls from customers, answering questions and addressing concerns in a professional manner.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Promoted available products and services to customers during service, account management and order calls.
- Developed and implemented audit plans to ensure compliance with applicable regulations.
- Conducted risk assessments to identify areas of non-compliance and provided recommendations for corrective action.
- Monitored adherence to internal policies, procedures, and controls across the organization.
- Analyzed business operations and processes to determine potential risks of fraud or non-compliance.
- Ensured that all employees are aware of their responsibilities under applicable laws and regulations.
Designation - Virtual Relationship Manager
HDFC BANK PVT LTD
Mumbai
08.2019 - 07.2024
- Enhanced connections with existing High Net Worth Customers regarding liabilities.
- Enhanced product offerings by promoting loan against securities, EMI options, and credit card upgrades.
- Offered solutions by collaborating across departments for premium accounts.
- Expanded banking relationship by introducing updated products.
- Maintaining a complete track record of all service requests raised from our side, and taking the necessary follow-up.
- Ensuring high levels of customer service orientation to meet benchmark NPS.
- Handling super-premium customer calls on inbound services related to credit card complaints, disputes, loans, etc.
- Resolved Managing Director Complaints, Escalation Complaints, and Grievances Complaints.
- Attending to customers' related complaints in emails and providing a response after case analysis.
- Followed up on complaint statuses and sales-related inquiries to ensure customer satisfaction.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Consistently made decisions for effective issue resolution.
- Formulated and deployed tactics for improved customer experience.
- Provided detailed summaries of performance metrics to higher management each month.
- Trained colleagues for improved productivity.
Designation - Senior Bank Officer
HDB FINANCIAL SERVICES LTD
Mumbai
03.2016 - 08.2019
- Handled full spectrum of client services.
- Conducted outreach to customers regarding bank account information.
- Tracked sales data across various products (PL, HL, AL, LAP, LAS, EL, GL, TWL, GI, LI).
- Efficiently handled escalated situations for asset management in absence of supervision.
- Influencing and motivating the team to develop interpersonal skills in them.
- Ensuring the YTD target should be achieved in December.
- Coordinated activities on the floor when supervisor was unavailable.
- Mentoring the team to achieve daily targets in the absence of the floor supervisor.
- Implemented new updates and distributed them across the floor.
- Helping supervisors in maintaining the daily records.
- Implemented strategies to take advantage of new opportunities.
- Selected, developed, and evaluated personnel to achieve business objectives.
Skills
- Team Leadership
- Customer Relationship Management
- Staff Management
- Credit evaluations
- Loan reviews
- Financial analysis and planning
- Strategic Planning
- Financial planning processes
- Product Recommendations
- Risk Management
- Product expertise
- Credit risk management
- Application processing
- Operations Management
Accomplishments
Notable Achievements and Initiatives,
- Exceed targeted results in customer retention, client expectations, sales and support as well as other customer service goals.
- Highest customer appreciation topper several times.
- Highest Assets Business Achiever
- Highest Appreciation topper Across Pan India
Education
- Secondary School Certificate, Mar, 2010
- Higher Secondary Certificate, Mar, 2012
- Bachelor Of Commerce, Apr, 2015
Higher Qualifications
Master In Business Administration,
Specialization In
Banking in Finance Management (2022 - 2024)
Successfully completed With Grade A+
From Dr. D. Y. Patil Vidhyapeeth, Pune.
Certification
- Digital Intelligence form Harvard Manage Mentor in Aug, 2023.3 Aug, 2023.
- Digital Intelligence form Harvard Manage Mentor in Aug, 2023.
- Finance Essentials form Harvard Manage Mentor in Oct, 2023.
- Business Plan Developments form Harvard Manage Mentor in Oct, 2023.
- Fundamentals of Credit Management from Alison in June, 2024.
- investment Risk Management from Coursera project network in June, 2024
Personal Information
- Father's Name: Keru Kamble
- Date of Birth: 03/27/94
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Buddhist
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2
Affiliations
Like Outdoor and Adventure Activities:
- Hiking, camping, or other outdoor pursuits
- Adventure sports or activities
Hobbies and Interests:
- Include hobbies that showcase skills or qualities relevant to the job
- (e.g Playing Synthesizer, chess, Badminton)
Disclaimer
I hereby declare that the information furnished above is true to best of my knowledge.
I appreciate your understanding and look forward to the opportunity to discuss how my skills and experiences align with the requirements of the position.
--------
Date :
Place : : PRATHAMESH KERU KAMBLE
Timeline
Designation - Virtual Relationship Manager
IDFC First Bank
08.2024 - Current
Designation - Virtual Relationship Manager
HDFC BANK PVT LTD
08.2019 - 07.2024
Designation - Senior Bank Officer
HDB FINANCIAL SERVICES LTD
03.2016 - 08.2019
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