Summary
Overview
Work History
Education
Skills
Certification
Other Information
Interests
Timeline

John Richard

Hyderabad

Summary

To be placed as a content writer for better responsibilities in your workplace.

Overview

1
1
Language
5
5
Certifications
22
22
years of professional experience

Work History

  • 20 + years of learning from IT, ITES, Marketing and Training domain experience. Strong Communication, Collaboration and Coordination Skills with clients and employees.

  • Content / Copy Writing assignments.
  • Responsible for Content Writing of articles, blogs and quick reads
  • Updating landing pages and blogs with Content
  • Writing Content, updating, modifying and deleting content on need basis
  • Storytelling, Story boarding through content writing / copy ads.

Consultant

01.2013 - 03.2020
  • Content / Copy Writing for Educational Institutions & other Organizations
  • Contract & Freelance opportunities

Sr. Associate OPS

WNS
06.2012 - 01.2013
  • Dealt with Insurance Payments for the BPO Industry. Handled Australian Clients.
  • Responsible for Insurance payments and dealt with Voice Process.
  • Responsible for Inbound calling, attending concerns of the Customers.
  • Dealt with Assessors, Fleet owners and other clientele for payments.
  • Domain: Insurance

Inside Sales / Marketing

Family Business – Facile Communication Systems
06.2005 - 06.2012
  • Handled Personal Business that dealt with Inside Sales, Demand Generation and Lead Generation for Fax machines and Copiers. We were distributors for brother fax, Canon & Modi Photocopiers.
  • Responsible for Inside Sales, generating leads and marketing of Fax machines and Copiers.
  • Prospecting and Closing deals.
  • Dealt with Individual and Corporate Sales.
  • Managed a team of 3 Service Engineers.
  • Technologies: Inside Sales, Demand Generation, Industrial Selling

Sr. Officer – Quality Assurance

LGSI, South Korea for LGSI Bangalore
05.2004 - 02.2005
  • Projects were three kinds as mentioned. Projects involved developing game software to the various phone models of LG. Projects were to be quality monitored and test centric in nature for new games, OS Kernel improvements.
  • Project Facilitation, training South Korean clients.
  • Audits, BS7799 implementation initiatives, Process Improvements.
  • Training and improving process control measures and new initiatives for QMS to the Korean team.
  • Assist in implementing security policies and guidelines for overall Information security.
  • Assisting in Risk and compliance issues for ISMS implementation across the organization.
  • Coordinating and collaborating with Management Security Forum (MSF) initiatives.
  • Create awareness among employees for ISMS through poster campaigns, road-shows and training.
  • Technologies: C++, Embedded Programming, Reverse Engineering Projects

Process Associate

GE Capital
09.2003 - 05.2004
  • GE Capital had Medical Applications which had to be tested along the Guidelines of 21 CFR’s.
  • Tested the Web applications that were to be used by Medical Professionals.
  • Process Updations related to Dashboard pointers and CTQ’s (Critical to Quality).
  • Training team members on Internal Process updates.
  • Technologies: Web Application Testing involving Healthcare domain
  • Beta Testing, Lotus Notes, TestDirector (IBM Testing Tools)

Sr. Engineer (Quality)

Satyam Computer Services Limited
03.2001 - 12.2001
  • General Electric and Merrill Lynch were few major accounts which had several end user projects for SATYAM. Projects included traditional SDLC (Software Development Life Cycle) and FDLC (Feature Development Lifecycle & Single phase projects).
  • Conducting PPM’s for Projects, Internal audits and process improvements.
  • Managing Projects for SDLC, FDLC and single phase projects.
  • Facilitating QMR’s for training, QMR presentation for the management.
  • Managed a team of 3 members as an additional assignment.
  • Handling Audits Internal, External and Surveillance Audits.
  • Risk Management & “end to end” Project facilitation.
  • Technologies: JAVA, VB, Testing & FDLC projects
  • CMM, VSS, QUALIFY (QUALIFY for You)

Sr. Engineer (Quality)

Siva Consulting
09.1999 - 06.2000
  • IBM Singapore team developed Indic version of Lotus Notes Software. IBM-Lotus partnered with Indian Clients to beta test the product through Smoke (black box testing) and Vanilla (White box) testing.
  • Downloading builds and “ftp” the builds.
  • Beta test the builds and report bugs.
  • Training the IBM-Singapore team on quality initiatives via Lotus Notes Conferencing tool.
  • Categorization of bugs according to their severity status.
  • Coordinating with the testing team of IBM Singapore for test results on a daily / weekly basis.
  • Reporting the testing activities and status to the Senior Management representatives.
  • Ensure that the bugs are properly reported in the bug tracker and software tracker.
  • Smoke testing, vanilla testing & communicating results related to testing with offshore team and IBM-Singapore team.
  • Technologies: Lotus Notes Groupware versions 4.0 - 6.0

Programmer and Tester

AP Social Welfare, AP District Secondary Education, COM Vision India Pvt. Ltd
02.1998 - 08.1999
  • Projects belonging to Govt. of Andhra Pradesh were handled by the local client, COMVISION INDIA Private Ltd. Projects included streamlining data and information over the Internet and developing web pages and training the personnel at Govt. Institutions.
  • Programmed and tested FMOS (File MOinitoring System) and WISE (Web Page Information SystEm).
  • Negotiated requirements with the Government client - AP Social Welfare for projects.
  • Technologies: Lotus Notes Groupware versions 4.0 - 6.0 along with Oracle 8.0
  • Lotus Notes (UI) & Oracle Backend

Education

Diploma - Computer Applications

SETWIN
01.1995
GPA: 71% (First Class with a Distinction)

M. Sc - Geology

KSM, Osmania University
01.1993
  • Stood second in the University.
  • GPA: 74% (Distinction)

Skills

Process Frameworks: CMMi, LEAN Six Sigma, ISO 27002:2005, ISO 9001:2008

Languages/Technologies: COBOL, Lotus Notes, Manual Testing methodologies, Black box and White box testing along with fair understanding of C & JAVA languages

Source Control System: CVS, Microsoft Visual Source Safe (VSS)

Operating Systems: Windows XP, Unix, Linux

Other Technologies: Fair understanding of Agile & Scrum, Cloud Technologies, Mobile Technologies, Artificial Intelligence (AI), TDD, BDD & others

Certification

Certified Lead Auditor for Information Security Management System (ISO 27001:2005) from British Standards Institute (BSI).

Other Information

Worked as a Teacher, Stocks & Shares assessor and handled many other small time jobs during the initial stages of my work life.

Interests

Book reading, Music

Timeline

Consultant -
01.2013 - 03.2020
Sr. Associate OPS - WNS
06.2012 - 01.2013
Inside Sales / Marketing - Family Business – Facile Communication Systems
06.2005 - 06.2012
Sr. Officer – Quality Assurance - LGSI, South Korea for LGSI Bangalore
05.2004 - 02.2005
Process Associate - GE Capital
09.2003 - 05.2004
Sr. Engineer (Quality) - Satyam Computer Services Limited
03.2001 - 12.2001
Sr. Engineer (Quality) - Siva Consulting
09.1999 - 06.2000
Programmer and Tester - AP Social Welfare, AP District Secondary Education, COM Vision India Pvt. Ltd
02.1998 - 08.1999
KSM, Osmania University - M. Sc, Geology
SETWIN - Diploma, Computer Applications
John Richard