Summary
Overview
Work history
Education
Skills
Languages
Certification
Accomplishments
Timeline
Volunteer
Lalit Acharya

Lalit Acharya

PUNE,MAHARASHTRA

Summary



  • An achievement oriented professional offering over 2.5 decades of multi-disciplinary and diversified experience in Mortgage operations, credit admin,collection and recoveries, sales & marketing,customer service management , People management,vendor management,inventory management and compliance management for the assigned geography with key focus on profitability and providing high-quality services to the clients with adherence to Housing Finance Regulation, polices guidelines and procedures.

Overview

28
28
years of professional experience
10
10
years of post-secondary education
1
1
Certification

Work history

Geography Operation Head

Piramal Finance (Erstwhile DHFL)
PUNE, MAHARASHTRA
10.2021 - Current
  • Reduced costs and improved operations by analyzing processes and customer feedback.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
  • Minimized discrepancies by effectively training employees on best practices, policies and procedures.
  • Strategically scheduled and managed 85 staff members, maintaining high-performing business operations of 48 locations of Rest Of Maharashtra and Goa
  • Adhered to employee relations processes while recruiting, retaining and developing staff.
  • Led overall direction, coordination and evaluation of department functions.
  • Developed, recommended and implemented strategies to improve employee work quality and speed.
  • Managed and motivated high-performing teams for successful KPI attainment.
  • Drove performance while managing and maintaining customer expectations, quality standards and SLAs for 42K live loans and INR 2700 Cr
  • Worked constructively with other functional team i.e. Sales,Legal,Technical team for timely loan disbursement

Regional Operations Manager

Dewan Housing Finance Corporation Ltd(DHFL)
PUNE, MAHARASHTRA
12.2017 - 09.2021
  • Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
  • Analysed financial data to track and achieve budget targets.
  • Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
  • Minimised discrepancies by effectively training employees on best practices, policies and procedures.
  • Developed, recommended and implemented strategies to improve employee work quality and speed.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Aided senior leadership by recommending corrective actions and improvements to company operations.
  • Strategically scheduled and managed 75 staff members, maintaining high-performing business operations.
  • Drove performance while managing and maintaining customer expectations, quality standards and SLAs for 33 locations, Live loans of 52K and portfolio of INR 6000

Senior Area Operations Manager

Dewan Housing Finance Corporation Ltd(DHFL)
Rajkot, Vadodara , India
07.2006 - 12.2017
  • · Managed 4 branch locations and more than 15 towns across Gujarat state in India heading a team of 20 plus people across all functions i.e., Sales, credit, technical, legal, collection and recovery, Retail Liability (Fixed Deposits), marketing, Accounts as a Branch Manager, Branch Operation Manager, Area Operation Manager, Sr. Area Operation Manager at Vadodara and Rajkot branches in Gujrat State –India. During the tenure average monthly underwrite 100 cases of Home loans and Mortgage loans from average INR 11 lacs. There was approval limit of INR 30 lac and up to INR 1cr with Zonal Credit Manager.It is required to do the personal visit in case of self employed profiles to assess the case. It was required to cross check the business references with creditors and debtors of loan customers to arrive conclusion of actual business turnover and profitability. It was also got repayment of othere loans and payment to creditors and check for payment receiving from debtors as well in time. As there is still many businesses having large cash component which not showing on books so credit assessment of business is very crucial in all such cases. There are some businesses having average profit margin which could assess as per turnover on books.
  • Company has focused on Lower Middle income Group and Middle Income Group customer who are first time home buyers. It is also considered customers are not having regular income source and documentary proof.


  • As Area Operation Manager there is overall responsibility of Credit underwriting of loans with approval , technical underwriting – Legal under writing & approval, Collection and recoveries, Loan disbursements, customer service management till the closure of accounts, banking and reconciliation of accounts, Administration of branches including new branches’s identify and take it up to fully equipped and run.
  • Authorized officer of company for property attachment as per Law and order from District Collectors. Led a team of Recovery officer and Recovery executives.
  • Achieved highest Loan disbursement of INR 40 crore and 178 new customers in single month in Oct-2017
  • Managed Loan operations post Credit approval to complete life cycle of loan for more than 4K customers
  • Supported company growth by working constructively with sales, credit, legal and technical team members of 40+ people, generating new business opportunities

Jr Astt to Branch Officer

GRUH Finance Ltd now merged with Bandhan Bank
Rajkot, Junagadh, Surendranagar, India
09.1995 - 07.2006
  • · Had started as a Jr Astt -Technical in Sept-1995 and was taken care technical and valuation of properties first 6 months. Later on I involved myself for credit underwriting., Loan Disbursement, Customer service Management, Collection and Recoveries, banking and reconciliation, cash and cheque management, Sales and marketing. Take care of marketing visits at locations where there was no branch. On Specific days; visit the locations , seat in to hotel for a day, entertain custoomers for loans, do credit appraisal, technical visit, legal coordinate with local advocate, do collection and recovery as well during visits , disbursement of the cases and post disbursement services also to be taken care.
  • · I had attended Morvi, Bhuj, Gandhidham,Bhavnagar, Surendranagar and Jamnagar locations for weekly marketing visits and later on fixed up the locations with offices there to serve the customer all week days.
  • Company was established in 1988 promoted by HDFC Ltd which was pioneer in Housing Finance other than banks. to Retail Office In-charge (branch officer) till July-2006 handled various secured loan mortgage operation from marketing, technical underwriting, credit underwriting, legal under writing, collection and recoveries, accounting etc at Rajkot and Surendranagar branches in Gujrat state – India. Served more than 10K customer across more than 50 location in Sautrashtra and Kutch area. Company was given in interior villages also so there were mroethan 60 portfolio belongs not non-urban areas & villages

Education

Master of Business Administration - Human Resource Management

Jaipur National University
India
01.2019 - 06.2021

Bachelor of Business Administration - Management

University of Mysore
India
01.2015 - 07.2018

Diploma In Civil Engineering - Civil Engineering

Government Polytechnic
Rajkot, Gujarat,India
09.1989 - 09.1993

Skills

  • Mortgage lending operations
  • Customer service management
  • Loan collateral documents and Inventory management
  • Secured loan Credit underwriting
  • Retail Liability sales and Operations
  • Home loan and Mortgage loan sales and marketing
  • Legal and technical appraisal of loans
  • Collection and Recoveries of secured loan
  • People engagement, on boarding and Retention
  • Work management in High pressure environment
  • Implementation of policies and processes
  • Training and development of team
  • Micro soft office competancy
  • Risk management
  • Vendor management
  • Inter functional people management
  • 5S auditing
  • Quality compliance procedures and audit management
  • Resource planning and allocation

Languages

Hindi
Fluent
Gujarati
Native
English
Upper intermediate
Marathi
Beginner

Certification

  • Certified commercial banker - Vskill
  • Certificate in banking and Financial market - A Risk Perspective from IIM - Banglore

Accomplishments

  • Major contributions towards managing end-to-end functions of Audit, Credit, Legal, Collections and achieving all business target and fees income (processing fees and insurance commission); attained “Best Branch Award” in PAN India for the year 2011-12 with cash prize of INR 50K; rewarded with Maruti Wagon-R car for the achievement in a company DHFL Received
  • Best Branch Award in collection in “C” category branches in PAN India with cash prize of Rs.30K in 2012-13 in a company DHFL Recognized as the
  • Runner up for MRTA Attachment Insurance 2nd highest number cases (issuance) PAN India in fourth quarter in 2013-14 in a company DHFL
  • Attained a tour of Malaysia, Switzerland, Thailand and Singapore on achieving different target and individual performance in a company DHFL

    • · Selected under Zenith Talent pool -2017 of company with 50 people PAN India; attended Clifton strengths – strength discovery and development test & training in April 2018 in DHFL

  • Received award for FY 1999-2000 –Excellent at work
  • Received award for FY 2000-2001 – Excellent in Customer service

Timeline

Geography Operation Head

Piramal Finance (Erstwhile DHFL)
10.2021 - Current

Master of Business Administration - Human Resource Management

Jaipur National University
01.2019 - 06.2021

Regional Operations Manager

Dewan Housing Finance Corporation Ltd(DHFL)
12.2017 - 09.2021

Bachelor of Business Administration - Management

University of Mysore
01.2015 - 07.2018

Senior Area Operations Manager

Dewan Housing Finance Corporation Ltd(DHFL)
07.2006 - 12.2017

Jr Astt to Branch Officer

GRUH Finance Ltd now merged with Bandhan Bank
09.1995 - 07.2006

Diploma In Civil Engineering - Civil Engineering

Government Polytechnic
09.1989 - 09.1993

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Lalit Acharya