MS Office
Hi, I’m
Narendra Singh Thakur
Logistics Professional
Indore
Summary
"Experienced professional with 25+ years in Business Development, Collection, Client Relations, and Team Management within the transportation sector. Seeking dynamic opportunities in the private sector to leverage expertise in optimizing resources and driving business growth. Committed to delivering results and enhancing customer experience while fostering personal and professional growth."
Overview
26
years of professional experience
3
Languages
6
years of post-secondary education
Work History
Scorpion Express Pvt. Ltd. Indore, India
Regional Sales Manager
01.2024 - Current
Job overview
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Executed successful promotional events and trade shows.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
Tech Route Logistics Pvt LtdIndore, India
Regional Head ( Sales & Operation)
07.2021 - 11.2023
Job overview
- Overall responsibility of achieving the sales through teams, branches, BA and franchisee
- Monitoring Sales, Operations, CRM, Receivable, Accounts, HR & Administration
- Delivery cost brought to 0.90 paisa per kg and pickup rs.70 paisa /kg for within 25 kilometer
- Over all set-up done in MP Vidharbha like Recruitment, Sub Branches, Vendor and franchisee development
- Presently doing a business of 55 lacs per month.
- Attended weekly meetings to discuss and optimize strategies.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Enhanced client satisfaction by addressing concerns promptly, resolving issues efficiently with tailored solutions.
Patel Roadways – A Div of Stellar Value Chain Pvt ltdIndore, India
Regional Manager ( Sales & Operation)
09.2019 - 05.2021
Job overview
- Accountable for achieving profit targets by managing Sales, Operations, CRM, Receivables, Accounts, HR, and Administration.
- Overseeing a business portfolio of 60 lakhs in my region.
- Strategizing and implementing operational setups, vendor management, and lane development.
- Ensuring timely connectivity of all loads in attached vehicles, with co-loading as needed.
- Formulating annual budgets, managing expenditures, analyzing variances, and proactively implementing corrective measures.
- Address customer complaints proactively, offering effective solutions and feedback.
- Monitor timely collection of proof of delivery (POD) and submission of bills for prompt payment collection.
- Strictly adhere to cutoff times for both Line Haul and Feeder Route operations.
- Maintain outstanding receivables under 90 days.
- Perform comprehensive departmental performance reviews via MRM, inspiring teams towards excellence.
- Assume role of Profit Centre Head, driving top-line and bottom-line growth while attaining set GP&NP goals.
BHMS Trans IndoreIndore, India
Head of Marketing
09.2017 - 08.2019
Job overview
- Established own business in hardcore transportation, focusing on Bulk and FTL loads.
- Achieved average monthly revenue of Rs 18 lakhs from Ex-Indore to destinations nationwide.
- Maintained a profit margin of 12%.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
V-Trans India LtdIndore, India
Area Manager –Central Area
03.2014 - 09.2017
Job overview
- Conducted weekly analysis of operational costs, covering Door Delivery & Collection, Handling Expenses, and ODA.
- Held the position of Profit Center Head, overseeing both top-line and bottom-line performance, while achieving SGP/FGP targets.
- Successfully managed Sundry and FTL operations amounting to Rs 85 lakhs per month.
- Identified, evaluated, negotiated, and appointed vendors/franchisees across Madhya Pradesh.
- Consistently met set targets for Gross Profit (GP) and Net Profit (NP) on a monthly basis.
- Ensured monthly targets for Sundry and FTL operations were consistently achieved within my area.
- Provided diligent oversight of sales activities, ensuring strategic efforts were directed towards securing major accounts.
- Achieved an impressive 100% customer retention rate through a solution-focused and service-oriented sales approach.
- Oversaw a team of 40 staff, spanning across 7 branches and Transhipment, successfully managing a business with a revenue size of Rs 85.00 lakhs, demonstrating a remarkable growth of Rs 45.00 lakhs.
- Cultivated a dynamic team environment, fostering motivation and excellence among team members.
Startrek Logistics Pvt LtdMumbai, India
Area Sales Manager For New Business
05.2013 - 04.2014
Job overview
- Generated and qualified leads for major customers with potentials exceeding Rs 5.0 Lakhs.
- Consistently met quarterly targets set for sales performance.
- Secured contracts with five major customers in a short span, including Hamilton, Bard India, Akumentis, Ess Dee, and Trend Sutra Platform.
GATI-KWEPanvel, India
Sales Manager
08.2010 - 05.2013
Job overview
- Establish targets for executives, focusing on business and collection goals.
- Ensure monthly FTL business targets are consistently achieved for both self and team in the eastern sector.
- Conduct regular reviews to closely monitor team sales activities and drive goal attainment.
- Strategically analyze existing customer potential to enhance business share.
- Proactively generate and assess leads for Full Truck Load (FTL) in the eastern sector.
- Skillfully negotiate and secure optimal prices for major clients.
- Effectively renew contracts as needed, while maintaining consistently high Yield/kg levels.
- Identify and capitalize on prospective business opportunities within the organization, maintaining an 80:20 ratio of business generation from existing customers.
- Provide exemplary customer service by promptly addressing queries and ensuring delivery and service quality norms are met.
- Diligently monitor outstanding balances of credit customers, ensuring timely bill submission.
- Achieve timely bill submission and collection, targeting 60% of the opening outstanding amount.
- Demonstrate a robust 25% growth in business.
- Maintain an exceptional 98% service efficiency rate (Delivery Efficiency) and consistently achieve 100% of sales targets, with collections meeting 60% of opening targets.
- Successfully qualify for the "Mission 100 Crores" incentive, earning a 50k incentive for both me and my team.
- Receive a monthly cash incentive of Rs 5000, incentivizing consistent target achievement.
SPEEDAGE CARGO SERVICES(TNT)Pune, India
Controlling Territory Manager
09.2005 - 08.2010
Job overview
- Proficiently managing cargo business operations, currently valued at Rs. 57 Lakhs per month.
- Strategically developing and nurturing a robust franchisee network to expand market reach and penetration.
- Delivering comprehensive on-the-job and classroom training sessions to franchisees and their staff, ensuring adherence to high-performance standards and service quality benchmarks.
- Diligently monitoring franchisee performance metrics to consistently maintain and elevate prescribed service standards.
- Leading the formulation and execution of sales strategies and policies, effectively translating them into actionable plans to drive sustainable business growth.
- Implementing and optimizing a sophisticated truck management system from branch to hub on a daily basis, guaranteeing seamless operations and punctual deliveries.
- Proactively overseeing booking and delivery service levels, rate per kg, and exercising stringent controls over account department operations through CBS checks to uphold financial integrity.
Relogistics Pvt LtdNashik, India
Branch Manager
07.2003 - 08.2005
Job overview
- Effectively managed a thriving business valued at Rs. 45.00 lakhs per month for FTL vertical.
- Directed operations at Nasik Branch, actively involved in cultivating relationships with new clients.
- Consistently met and surpassed monthly business targets set by the company.
- Proactively monitored outstanding balances of TBB clients and diligently managed daily cash flow in the branch, leveraging CBS, Petty Cash Book, and other tools.
- Ensured seamless reporting and coordination with HO, while maintaining a keen eye on service levels, operational activities, and promptly implementing corrective measures as needed, including administrative duties.
- Conducted comprehensive weekly reviews of sales targets with all Sales Managers, fostering a culture of accountability and performance excellence.
Gati LtdAurangabad, India
Executive Sales
12.2000 - 05.2002
Job overview
- Efficiently managed a business portfolio amounting to Rs. 35 lakhs per month.
- Responsible for overseeing major accounts in Aurangabad and Pune regions.
- Demonstrated a remarkable 30% growth within the allotted area.
- Maintained an exceptional track record of consistently achieving targets and effectively managing outstanding balances, while minimizing bad debts.
Vadilal Milk Products LtdJalgaon, India
Sales Officer
08.1998 - 11.2000
Job overview
- Effectively managed 8 stockiest outlets across the Khandes Region.
- Spearheaded stock inventory management and streamlined order placement processes.
- Consistently met and exceeded monthly sales targets.
- Proactively developed the market by establishing new dealer relationships and conducting thorough competitor analysis.
- Significantly increased sales from 40.0 lakhs to 80.0 lakhs, demonstrating exceptional growth and performance.
Education
North Maharashtra University Jalgaon, India
MBA from Marketing
04.1996 - 12.1998
PO Naahata College
B. Com from Commerce
04.1993 - 03.1996
Skills
Team building
Financial Reporting
Certified Treasury Professional
Budget Forecasting
Relationship Management
Asset Control
Collections Actions
Adaptability
Financial Risk Manager (FRM)
Organizational Skills
Interviewing and Hiring
Time Management
Risk Assessment
Team Collaboration
Active Listening
Staff recruitment
Operations Management
Sales Support
Process Improvement
Project Management
Excellent Communication
Sales management
Prioritizing and Planning
Software
CRM
Gati GEMS ( 20)
EDGE Software
Accomplishments
- Maintained 98% service efficiency (Delivery Efficiency).-( SPEED EDGE, GATI KWE, RELOGISTICS, V-TRANS, PATEL ROADWAYS, TECHROUTE)
- Achieved 100% of sales targets.-( SPEED EDGE, GATI KWE, RELOGISTICS, V-TRANS, PATEL ROADWAYS, TECHROUTE)
- Consistently met collection targets at 60% of the opening balance.-( SPEED EDGE, GATI KWE, RELOGISTICS, V-TRANS, PATEL ROADWAYS, TECHROUTE)
- Qualified with my team in the "Mission 100 Crores" initiative, earning a 50k incentive.-GATI KWE(2011-12, 2012-13)
- Received a monthly cash incentive of Rs. 5000 for consistently achieving targets.-GATI KWE(2011-12, 2012-13)
- Delivered a 25% growth in business. -GATI KWE(2011-12)
- Received Above Expectation Rating consistently for 2 years.- GATI KWE(2011-12, 2012-13)
Interests
Solo Bike Trip
Mingling with People
Playing Outdoor Games
Cooking
Timeline
Regional Sales Manager
Scorpion Express Pvt. Ltd.
01.2024 - Current
Regional Head ( Sales & Operation)
Tech Route Logistics Pvt Ltd
07.2021 - 11.2023
Regional Manager ( Sales & Operation)
Patel Roadways – A Div of Stellar Value Chain Pvt ltd
09.2019 - 05.2021
Head of Marketing
BHMS Trans Indore
09.2017 - 08.2019
Area Manager –Central Area
V-Trans India Ltd
03.2014 - 09.2017
Area Sales Manager For New Business
Startrek Logistics Pvt Ltd
05.2013 - 04.2014
Sales Manager
GATI-KWE
08.2010 - 05.2013
Controlling Territory Manager
SPEEDAGE CARGO SERVICES(TNT)
09.2005 - 08.2010
Branch Manager
Relogistics Pvt Ltd
07.2003 - 08.2005
Executive Sales
Gati Ltd
12.2000 - 05.2002
Sales Officer
Vadilal Milk Products Ltd
08.1998 - 11.2000
North Maharashtra University
MBA from Marketing
04.1996 - 12.1998
PO Naahata College
B. Com from Commerce
04.1993 - 03.1996