DEEPU PATHAK
Assistant Housekeeping Manager
Lucknow
Summary
Detail-oriented and proactive Assistant Housekeeping Manager with hands-on experience in managing housekeeping operations across both Indian and international hospitality environments, including Dubai. Proven ability to supervise staff, uphold hygiene and safety standards, and ensure guest satisfaction through effective coordination and attention to detail. Committed to delivering exceptional service and maintaining a pristine, welcoming environment for guests.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Assistant Housekeeping Manager
Sarovar Hotels
11.2024 - Current
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
- Facilitated cross-departmental cooperation between housekeeping management team members on various initiatives.
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
- Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
Assistant Housekeeping Manager
Taj Cidade De Goa
12.2023 - 10.2024
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Facilitated cross-departmental cooperation between housekeeping management team members on various initiatives.
- Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Demonstrated attention to detail when performing deep-cleaning tasks, resulting in outstanding room condition upon completion.
Pre-Opening Housekeeping Supervisor
Al Khoory Sky Garden
11.2021 - 10.2023
- Assist in establishing housekeeping SOPs, cleaning schedules, and workflows.
- Help define housekeeping zones and allocate storage and service areas.
- Participate in the selection and setup of equipment, tools, linen, and supplies.
- Support procurement by coordinating with vendors for cleaning agents, guest supplies, linen, and uniforms.
- Receive and organize housekeeping inventory, ensuring correct stock levels before opening.
- Assist in recruiting housekeeping team members.
- Conduct orientation and on-the-job training for housekeeping staff on SOPs, safety, and hygiene standards.
- Supervise deep cleaning and setup of guest rooms, public areas, and back-of-house facilities.
- Ensure all rooms meet brand standards and are guest-ready before soft opening.
- Work closely with engineering, front office, and security teams for operational readiness.
- Report and follow up on defects, snag lists, and pending installations.
- Maintain logs, checklists, and inspection records.
Housekeeping Supervisor
Crown Plaza
07.2020 - 02.2021
- Oversee the cleaning and maintenance of guest rooms, corridors, public areas, and back-of-house.
- Ensure that all areas meet established cleanliness and quality standards.
- Assign duties to housekeeping staff based on occupancy and shift requirements.
- Monitor staff performance and provide guidance or corrective action as needed.
- Assist in training new staff on cleaning procedures, safety, and guest interaction.
- Respond promptly to guest requests, special needs, and complaints, ensuring high satisfaction.
- Ensure guest supplies and amenities are replenished and properly presented.
- Assist in planning for VIP arrivals, group bookings, and special events.
- Ensure all housekeeping procedures comply with hygiene, health, and safety regulations.
Housekeeping Supervisor
The Roseate New Delhi
01.2019 - 05.2020
- Monitor usage of cleaning materials, linen, and guest supplies; report needs to the Executive Housekeeper.
- Ensure proper storage and usage of equipment and chemicals in line with safety guidelines.
- Assign duties to housekeeping staff and ensure timely completion of tasks.
- Monitor inventory levels of linen, cleaning supplies, and guest amenities.
- Support the Executive Housekeeper in daily operations and team supervision.
- Train and guide team members on SOPs, hygiene protocols, and guest service.
- Coordinate with the front office for room status updates and guest requirements.
- Increased employee performance through effective supervision and training.
Housekeeping Supervisor
Hilton
07.2017 - 12.2018
- Lead a team of housekeeping attendants to ensure high standards of cleanliness and presentation.
- Plan and delegate daily tasks and room assignments based on occupancy and priorities.
- Monitor cleaning procedures and ensure all staff follow safety and hygiene protocols.
- Perform routine checks of rooms, corridors, and public areas for quality assurance.
- Collaborate with the front office team to update room statuses and handle rush requests.
- Maintain housekeeping records, including inspection reports and lost & found logs.
- Handle guest feedback efficiently, ensuring quick resolution and service recovery.
- Train new hires and conduct refresher training for ongoing skill development.
- Oversee proper use and maintenance of housekeeping tools, carts, and machinery.
- Support inventory control by monitoring usage of supplies and assisting with requisitions.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
Industrial Trainee
Crown Plaza Mayur Vihar
03.2017 - 06.2017
- To ensure standards of cleanliness and hygiene are maintained in all rooms and public area, in accordance with correct standards and procedures.
- To ensure that all equipment, furniture, and furnishings are maintained, checked, and kept in good working order in accordance with correct procedures and report all relevant faults.
- Maintaining all the records related to Rooms, Public area snagging and getting high standards of output from facility providers.
- To ensure that any complaints or feedback from guests are dealt with in a time, thereby ensuring comfort and guest satisfaction.
- To take all reasonable steps to ensure the safety of guests, property, and the staff.
- Monitoring Guest Satisfaction
- Tracking Guest Comments and complaints
- Set up the stores & maintaining with bin card (Minibar, guest supplies and chemicals)
- Evaluating associate's performance and productivity
- Inventory and stock management for housekeeping cleaning agents, consumable and guest supplies to maintain established pars.
- Handling of guest floor, public area, and various types of equipment's
Education
B.Sc. - Hotel & Catering Management
SRM University
Modinagar, Delhi NCR 07.2014 - 07.2017
12th -
UP Board RNIC
Gorakhpur10th -
SDDT Intermediate College
GorakhpurSkills
Process optimization expertise
Quality assurance inspection
Process control
Statistical process control
Multitasking Abilities
Team collaboration
Inventory and stocking
Safety standards compliance
Timeline
Assistant Housekeeping Manager
Sarovar Hotels
11.2024 - Current
Assistant Housekeeping Manager
Taj Cidade De Goa
12.2023 - 10.2024
Pre-Opening Housekeeping Supervisor
Al Khoory Sky Garden
11.2021 - 10.2023
Housekeeping Supervisor
Crown Plaza
07.2020 - 02.2021
Housekeeping Supervisor
The Roseate New Delhi
01.2019 - 05.2020
Housekeeping Supervisor
Hilton
07.2017 - 12.2018
Industrial Trainee
Crown Plaza Mayur Vihar
03.2017 - 06.2017
B.Sc. - Hotel & Catering Management
SRM University
07.2014 - 07.2017
12th -
UP Board RNIC
10th -
SDDT Intermediate College
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