CYLJO JOSE
Vythiri
Summary
Dynamic Front Desk Receptionist with proven expertise at Hotel Mint Flower, excelling in customer service and conflict resolution. Adept at managing check-in/check-out processes and enhancing guest experiences through effective communication. Fluent in English and German, I consistently foster a welcoming environment, ensuring guest satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Hotel Mint Flower
Bathery
05.2022 - 06.2023
- Welcomed guests warmly, creating a positive first impression at Hotel Mint Flower.
- Managed check-in and check-out procedures efficiently for all visitors.
- Answered phone calls and responded to guest inquiries promptly.
- Maintained cleanliness and organization of the front desk area.
- Addressed and resolved guest complaints with professionalism, enhancing overall guest satisfaction.
- Greeted customers with enthusiasm, ensuring a welcoming atmosphere for all visitors.
Education
NSSEMHSS
Kalpetta , IndiaGoethe Zentrum Kochi/Trivandrum
Kochi, India Skills
- Office management
- Customer service
- Client communication
- Bilingual proficiency
- Communication skills
- Conflict resolution
- Problem-solving skills
- Time management
Languages
English
First Language
German
Intermediate (B1)
B1
Timeline
Front Desk Receptionist
Hotel Mint Flower
05.2022 - 06.2023
NSSEMHSS
Goethe Zentrum Kochi/Trivandrum