Cymline Jecintha
Chennai
Summary
Adept at driving transformative learning solutions, I spearheaded instructional design and global training initiatives, enhancing workforce capabilities by 40%. Specializing in microlearning and stakeholder collaboration, my strategic approach to eLearning development and mentorship sets a benchmark in creating operational excellence.
Overview
11
11
years of professional experience
Work History
Manager Training & Instructional Design
Novac Technology Solutions
Chennai
03.2023 - Current
- Team Leadership & Training – Manage a team of onsite and remote instructional designers, providing coaching, governance, and performance appraisals.
- AI & Storyboard Development – Train IDs on creating Level 1 to Level 3 storyboards using AI tools and industry-standard methodologies.
- End-to-End Project Management – Oversee the design, development, and delivery of client training projects from concept to execution.
- Global Learning Solutions – Design training plans, agendas, and certification programs for B2B employees across the US, UK, CA, India, and Middle Eastern markets.
- Diverse Learning Modalities – Develop microlearning, video-based, SCORM-compliant, self-study, and Articulate-based training solutions.
- Business Strategy & Coordination – Align learning strategies with company goals, business mapping, and strategic planning.
- Client and Vendor Collaboration – Partner with clients and vendors to launch programs and ensure training meets global standards.
- New Project Development – Identify and drive new learning initiatives, innovations, and business opportunities.
- Recruitment and Talent Management – Lead campus drives (CEFR), hiring of permanent and temporary IDs, and workforce planning.
Assistant Manager | Sr. Instructional Designer
PalGenie Learning Mastery Services
Chennai
05.2022 - 02.2023
- Instructional Design Leadership – Manage a team of 20 trainers and instructional designers, driving innovation in learning strategies and methodologies.
- Advanced ID Training – Train teams on instructional design best practices, including microlearning, video-based learning, self-study, and Articulate-based training development.
- Facilitation and Learning Governance – Coach trainers on facilitation techniques, training governance, and instructional project management to enhance learning impact.
- Global Learning Solutions – Design and implement training plans, agendas, and certification programs for B2B employees across the US, UK, CA, India, and Middle Eastern markets.
Lead -Communication Trainer | Instructional Designer
Sutherland Global Services
Chennai
01.2019 - 05.2022
- Global Learning Solutions – Design and facilitate culture-specific training modules for the US, UK, CA, Indian, and Middle Eastern markets.
- Instructional Design Expertise – Develop microlearning, video-based, self-study, and Articulate-driven learning programs for diverse learners.
- Trainer Development & Governance – Train and certify trainers in facilitation styles, training governance, and instructional best practices.
- Corporate Training & Coaching – Deliver customer service, grammar, communication, and soft skills training to enhance workforce capabilities.
- Client-Specific Training Management – Lead ramp-up and training programs for major clients like Amazon, McAfee, AT&T, EMAAR, and Lyft Safety.
- Performance & Engagement Strategies – Implement Bottom Quartile Improvement Plans, coaching, and behavioral training to drive performance.
- Reporting & Analytics – Create, manage, and analyze reports to track training effectiveness, and optimize learning strategies.
- Upskilling & TTT (Train-the-Trainer) – Develop and certify associates, equipping them to transition into skilled trainers.
- Vendor & Program Management – Oversee end-to-end vendor coordination for seamless training execution and certification programs.
Soft Skills Trainer/Client Partner
Access Healthcare Services
07.2017 - 11.2018
- Instructional Design & Content Development – Designed and developed training content for Effective Business Communication, Listening Skills, and Teamwork, ensuring engaging and structured learning experiences.
- Soft Skills & Workplace Training – Created and delivered soft skills programs, including Business Writing, Customer Service, Time Management, Teamwork, and Workplace Etiquette, training 1,400+ employees across 70+ batches.
- Campus to Corporate Training – Designed and facilitated new hire training programs, ensuring a smooth transition from academia to the corporate environment.
- Adult Learning & Experiential Design – Applied adult learning principles and experiential learning techniques to maximize training effectiveness.
- Blended Learning & Training Methodologies – Utilized a variety of instructional design models, learning tools, and training methodologies to enhance learner engagement and retention.
- Training Impact & Performance Measurement – Evaluated training effectiveness through assessments, surveys, and performance metrics, ensuring continuous improvement.
- Stakeholder Collaboration & Training Calendar – Conducted monthly reviews with business stakeholders to plan, align, and refine the training strategy and calendar.
- Talent Development & Upskilling – Identified high-potential employees and designed targeted learning interventions based on their capabilities.
- Reporting & Learning Analytics – Developed quarterly and monthly training dashboards for stakeholders, providing insights on training impact and engagement.
- Learning Program Optimization – Managed the design, delivery, and continuous enhancement of training programs to align with organizational goals and evolving learning needs.
Soft Skills Quality Analyst
CSS Corp Pvt Ltd
01.2016 - 07.2017
- Performance-Based Coaching & Development – Provide targeted coaching to employees based on evaluations and observed learning gaps, enhancing their skills and performance.
- Training Needs Analysis (TNA) & Content Design – Conduct training needs assessments and develop customized instructional modules aligned with performance improvement goals.
- Instructional Strategy & Program Design – Design and deliver skill-specific training programs to address competency gaps and drive measurable learning outcomes.
- Data-Driven Learning Interventions – Analyze monitoring insights, performance metrics, and CSAT scores to tailor coaching and training strategies.
- Call Monitoring & Real-Time Coaching – Apply instructional design principles to structure coaching frameworks that improve communication, problem-solving, and customer interaction skills.
- Blended Learning & Engagement – Utilize microlearning, scenario-based training, and interactive methodologies to maximize employee engagement and retention.
- Continuous Learning & Value Addition – Implement learning initiatives and innovative training approaches to enhance project success and team performance.
- Collaboration & Stakeholder Engagement – Work closely with business leaders, trainers, and instructional designers to align learning strategies with organizational goals.
Feasibility Analyst
Icon Clinical Research
01.2014 - 01.2016
- Providing searches on Investigators by country or by specialty:
- Providing analysis on past recruitment rates by indication/country etc
- Data entry/analysis
- Generation of reports/dashboards, including development of new reports if required
- Generation of communication templates etc
Education
B. TECH - Biotechnology
Karunya University
CoimbatoreClass XII -
St. Mary’s matriculation Higher Secondary School
ChennaiCLASS X -
CSI Ewart Matriculation Higher Secondary School
ChennaiSkills
- Learning Program Design & Development
- Microlearning & Blended Learning Solutions
- Scenario-Based Training & Content Creation
- eLearning Development (Articulate, SCORM)
- Agile Methodology for Global Projects
- Curriculum Mapping & Alignment
- Evaluation & Assessment Design
- Performance Improvement Strategies
- Coaching & Mentoring
- End-to-End Project Management
- Stakeholder Collaboration & Communication
- Resource Allocation & Budget Management
- Reporting & Analytics (Dashboards, KPIs)
- Vendor & Team Management
- Risk Management & Problem Resolution
Disclaimer
I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief and I undertake to inform you of any changes therein, immediately. In case any of the above information is found to be false or untrue or misleading or misrepresenting, I am aware that I may be held liable for it.
Hobbies and Interests
- Music
- Travelling
- Doodling
- Singing
- Dancing
- Writing
- Event Management
Affiliations
- Social Outreach – Volunteering with local NGOs to support community development and educational programs.
- Environmental Initiatives – Participating in community clean-up drives and actively engaging in tree planting initiatives.
- Fitness Activities – Running marathons, cycling, and regularly participating in fitness challenges to maintain a healthy lifestyle.
- Interior Design Interest – Exploring and experimenting with home decor and interior design ideas to enhance living spaces.
- Engagement in Thought Leadership – Actively participating in social media debates and and organizing events to explore emerging trends and ideas in various fields.
Languages
- English, Fluent
- Tamil, Fluent
- American Sign Language, Conversational
Timeline
Manager Training & Instructional Design
Novac Technology Solutions
03.2023 - Current
Assistant Manager | Sr. Instructional Designer
PalGenie Learning Mastery Services
05.2022 - 02.2023
Lead -Communication Trainer | Instructional Designer
Sutherland Global Services
01.2019 - 05.2022
Soft Skills Trainer/Client Partner
Access Healthcare Services
07.2017 - 11.2018
Soft Skills Quality Analyst
CSS Corp Pvt Ltd
01.2016 - 07.2017
Feasibility Analyst
Icon Clinical Research
01.2014 - 01.2016
B. TECH - Biotechnology
Karunya University
Class XII -
St. Mary’s matriculation Higher Secondary School
CLASS X -
CSI Ewart Matriculation Higher Secondary School
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