Cynthia Brothers
Dyer
Summary
Energetically progressed from a Phone Operator at The American Group to a managerial role, showcasing exceptional customer service and telephone etiquette. Mastered administrative tasks and data entry, significantly enhancing call distribution efficiency. Demonstrated leadership by training new staff, underscoring a blend of hard and soft skills without relying on routine tasks.
Overview
10
10
years of professional experience
Work History
Phone Operator
The American Group
08.2021 - Current
- Answer center line phones for medical facilities and major businesses.
- Direct calls to the appropriate professionals.
- Facilitate schedules for steel mill employees.
- Promoted from operator to manager.
- Responsible for overseeing the employees.
Waitress/Hostess
Top Notch Restaurant
11.2015 - 08.2021
- Demonstrated excellent customer service skills, including greeting customers, taking orders, and responding to inquiries.
- Mastered the use of a cash register while taking orders and processing payments.
- Demonstrated strong multitasking capabilities while taking orders and delivering food promptly.
- Assisted in training new employees on proper procedures for taking orders from customers.
Pharmacy Technician
CVS
04.2018 - 01.2020
- Received prescriptions, refilled requests, sorted pills and verified that information is complete and accurate.
- Prepared bulk medicines, filled prescriptions with prescribed medications and typed and affixed labels.
- Answered telephones and responded to questions/requests.
- Billing, collecting payments, data entry.
Education
Pharmacy Tech - Pharmacy Technician
In Training College
Lowell06.2017
Medical Assistant - undefined
Commonwealth Business College
Merrillville06.2005
Skills
- Customer Service
- Telephone Etiquette
- Administrative tasks
- Data Entry
Timeline
Phone Operator
The American Group
08.2021 - Current
Pharmacy Technician
CVS
04.2018 - 01.2020
Waitress/Hostess
Top Notch Restaurant
11.2015 - 08.2021
Pharmacy Tech - Pharmacy Technician
In Training College
Medical Assistant - undefined
Commonwealth Business College
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