CYNTHIA EUNICE BHASKER
Watford
Summary
Senior Process Associate with 4 years of experience at Tata Consultancy Services, supporting Google Media & OTT platforms. Experienced in product operations, media network management, OTT workflows, and QA (Manual, Automation, API). Proven SME and workflow trainer with strong cross-functional collaboration and quality ownership.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Process Associate
Tata Consultancy Services (TCS)
Bangalore, Karnataka, India
10.2021 - 09.2025
- Client: Google | Product: YouTube TV
- Responsibilities:
- Served as primary liaison between Google product team and TCS development team for YouTube TV.
- Monitored and analyzed product performance, identifying areas for feature improvements and optimizations.
- Collaborated with cross-functional teams to ensure timely delivery of product updates across web, mobile, and TV platforms.
- Assisted in testing, validating, and rolling out new features, ensuring seamless user experience.
- Maintained product documentation, release notes, and user guides.
- Key Achievements:
- Contributed to the launch of [specific feature, e.g., “personalized recommendations”], improving engagement by [100%]
- Identified and resolved key UX issues, reducing user complaints by [100%]
- Recognized for effectively bridging client requirements with product execution.
Education
Master of Business Administration (MBA) - Finance & Marketing
Kristu Jayanti College, Bengaluru North University
01-2021
Bachelor of Business Administration (BBA) - undefined
CMR University
Bangalore01-2019
Skills
- Product & Operations: Product Operations, Media Management, OTT Platforms, Workflow Optimization
- Quality Assurance: Manual Testing, Automation Testing, API Testing, Defect Tracking
- Tools: UMS Page, CMS Page, Gracenote, YTV Brand Page Chauffeur
- Analytics & Productivity: Excel, PowerPoint, Tableau, IBM SPSS, IBM Cognos
Certification
- Google Analytics (Beginner & Advanced)
- NPTEL – Managerial Skills for Interpersonal Dynamics
- Statistics 101 – IBM CognitiveClass.ai
- Tally ERP 9.0
Timeline
Senior Process Associate
Tata Consultancy Services (TCS)
10.2021 - 09.2025
Bachelor of Business Administration (BBA) - undefined
CMR University
Master of Business Administration (MBA) - Finance & Marketing
Kristu Jayanti College, Bengaluru North University
EXPERIENCE
- Professional Summary
- Product Specialist with 4 years of experience in digital streaming platforms. Experienced in working with global clients, including Google, on YouTube TV, focusing on product optimization, feature rollout, and enhancing user experience. Skilled in analyzing metrics, collaborating with cross-functional teams, and translating business needs into actionable product improvements.
Core Competencies
- Product Lifecycle Management & Feature Prioritization
- OTT/Streaming Platforms: YouTube TV, Video & Content Delivery
- Analytics & User Insights: Engagement, Retention, Feedback Analysis
- Client & Stakeholder Collaboration
- Agile/Scrum Methodologies
- Issue Tracking & Resolution Coordination
ADDITIONAL
- Research Paper Presenter – KRISYM 2021 International Conference
- Multiple National-Level Business Quiz Winner