Cynthia Holder
Edinburg,IN
Summary
Dynamic Senior Registered Client Associate at Merrill Lynch with expertise in client onboarding and wealth management. Proven track record in enhancing customer satisfaction through clear communication and relationship building. Skilled in financial planning and compliance, successfully streamlined account management processes, resulting in increased efficiency and client retention.
Professional client service specialist with strong expertise in financial services. Proven track record in fostering team collaboration and driving results. Adept at managing client relationships, ensuring compliance, and supporting financial advisors. Known for adaptability, reliability, and effective communication.
Registered Client Associate provides dedicated operational and sales assistance to support office initiatives. Offers 40 years of professional and internship experience with demonstrated client service and technical skills. Well-versed in investment and banking products, policies and procedures.
Financial services professional, ready to contribute extensive client relationship management skills and financial knowledge. Proven record of supporting financial advisors and ensuring smooth client interactions. Collaborates effectively with team members, consistently achieving high client satisfaction through adaptability and problem-solving abilities.
Registered Client Associate provides dedicated operational and sales assistance to support office initiatives. Offers 40 years of professional and internship experience with demonstrated client service and technical skills. Well-versed in investment and banking products, policies and procedures.
Overview
2026
2026
years of professional experience
Work History
Senior Registered Client Associate
Merrill Lynch
09.2008 - Current
- Managed client onboarding processes, ensuring compliance with regulatory requirements and internal policies.
- Facilitated communication between clients and financial advisors to enhance service delivery and satisfaction.
- Developed and maintained comprehensive client documentation systems to improve information accessibility and accuracy.
- Streamlined account management workflows, reducing processing time for client requests and inquiries.
- Prepared forms such as receipts, withdrawal orders or transfer confirmations based on transaction requests from stockholders.
- Processed and verified all new account applications and documents.
- Input transfer data into system and manually updated accounting and certificate records.
- Assisted brokers and advisors with servicing clients by preparing financial plans, conducting investment research and completing trades and transactions.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries, and providing quotes.
- Facilitated new client onboarding process and investment account setup.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Mentored junior associates, sharing best practices to foster professional growth within the team.
- Played a key role in organizing client events and seminars, strengthening community ties and promoting thought leadership within the industry.
- Coordinated with operations teams to manage asset transfers efficiently while minimizing disruptions for clients during transitions.
- Supported new client onboarding process by gathering necessary documentation and completing required paperwork accurately.
- Managed complex transactions, coordinating with internal departments and external partners to provide seamless service to clients.
- Facilitated effective communication between clients and financial advisors, ensuring all parties were informed about relevant account changes or updates.
- Participated in ongoing education initiatives, staying current on industry trends and regulatory updates to better serve clients.
- Contributed to business development efforts by identifying opportunities for cross-selling services or expanding existing relationships.
- Participated in team meetings and strategy sessions, contributing valuable insights to improve overall performance and client outcomes.
- Resolved client inquiries promptly, demonstrating superior customer service skills and dedication to client satisfaction.
- Streamlined account management processes, resulting in increased efficiency and client satisfaction.
- Provided exceptional administrative support to financial advisors, ensuring timely and accurate completion of all required tasks.
- Maintained strict confidentiality when handling sensitive information related to client accounts or personal finances.
- Ensured compliance with company policies and industry regulations, maintaining accurate records for audits and inspections.
- Monitored account activity closely, proactively addressing potential issues before they escalated into larger problems for clients or the firm.
- Analyzed client feedback to identify improvement areas in service offerings, contributing to strategic decision-making processes.
- Implemented new software tools for tracking client interactions, improving response times by enhancing data organization.
Registered Client Service Associate
Smith Barney
2002 - 09.2008
- Managed client inquiries, resolving issues efficiently and enhancing overall customer satisfaction.
- Developed comprehensive account documentation to streamline processes and ensure compliance with industry regulations.
- Coordinated communication between clients and financial advisors to facilitate project execution and enhance service delivery.
- Implemented process improvements that increased operational efficiency in account management workflows.
- Supported financial advisors with preparing documentation, contributing to the successful onboarding of new clients.
- Contributed to team success by collaborating effectively with colleagues, sharing knowledge and assisting with projects as needed.
- Provided each client with exceptional level of service by responding quickly to issues and answering questions.
- Provided exceptional customer service through clear communication and active listening, resolving issues quickly and professionally.
- Coordinated logistics for special events like seminars or webinars targeted at attracting new clients or providing educational opportunities for existing ones.
- Increased client retention rate by proactively monitoring accounts for potential issues, contacting clients when necessary.
- Built long lasting relationships with clients by listening, offering insight and being valuable resource.
- Expedited the preparation of client meetings by gathering relevant materials ahead of time, facilitating smooth interactions between advisors and their clients.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate account information.
- Managed tasks efficiently during periods of high volume or tight deadlines without compromising quality or attention to detail.
- Maintained a high level of accuracy in processing financial transactions, reducing errors and ensuring timely completion.
- Handled minor account issues quickly and escalated major problems immediately for assistance and resolution.
- Provided back-up support to other team members during peak periods or absences, ensuring seamless service delivery to clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved accounting, service and delivery concerns.
- Created and maintained detailed database to develop promotional sales.
Education
Associate of Science - Business Administration
Vincennes University
Vincennes, Indiana, IN05-1985
Skills
- Account maintenance
- Insurance planning
- Performance reporting
- Retirement planning
- Series 7 license
- Series 65 license
- Series 63 license
- Financial planning
- Estate planning
- Client onboarding
- Wealth management expertise
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Clear communication
- Organizational skills
- Team collaboration
- Active listening
- Relationship building
- Professional ethics
- Task prioritization
- Interpersonal skills
- Computer literacy
- Time management abilities
- Written communication
- Relationship management
- Order execution
- Problem-solving aptitude
- Client retention
Timeline
Senior Registered Client Associate
Merrill Lynch
09.2008 - Current
Registered Client Service Associate
Smith Barney
2002 - 09.2008
Associate of Science - Business Administration
Vincennes University