Cynthia Ivory
Hobart
Summary
Experienced healthcare professional with a strong focus on organization and patience. Dedicated to providing exceptional patient advocacy and education, while consistently striving for efficiency. Proven ability to effectively coordinate busy offices and maintain professionalism in high-pressure situations.
Overview
16
16
years of professional experience
Work History
Patient Services Representative
University of Chicago Medicine
09.2013 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used Epic to schedule appointments.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
Pediatric Referral Coordinator
Family Friends Healthcare
10.2009 - 09.2013
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Scheduled appointments with specialists on behalf of clients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Assisted with completion of referral forms and verified data accuracy and completion
- Processed referral requests from patients, doctors and other health care professionals.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
Certificate of Medical Office Assistant - Medical Technology
The College of Office Technology
Chicago, IL11-2004
Skills
- Patient intake management
- Patient insurance validation
- Patient care coordination
- Maintaining patient confidentiality
- Electronic medical records management
- Proficient in Spanish
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Timeline
Patient Services Representative
University of Chicago Medicine
09.2013 - Current
Pediatric Referral Coordinator
Family Friends Healthcare
10.2009 - 09.2013
Certificate of Medical Office Assistant - Medical Technology
The College of Office Technology
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