Rupinder Kaur
Chandigarh
Summary
Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food & Beverage Associate
Taj Exotica Resort & Spa
07.2023 - Current
- Serves patrons with food and beverages in a positive and friendly manner.
- Provides information to help food and beverage selections.
- Presents ordered choices in a prompt and efficient manner.
- Maintains dining ambiance with an enthusiastic attitude.
- Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
- Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
- Transmits orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests.
- Keeps kitchen staff informed by noting timing of meal progression.
- Serves orders by picking up and delivering patrons’ choices from bar and kitchen and delivering accompaniments and condiments from service bars.
- Responds to additional patron requirements by inquiring of needs and observing dining process.
- Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
- Concludes dining experience by acknowledging choice of establishment and inviting patrons to return.
- Taking feedbacks from guest and request them to write it on Trip advisor.
- Responsible to set up as per the Banquet Event Order(BEO)
- Responsible for closing of the event, month end inventory etc.
- Assign for other duties in restaurant as an when required
Food & Beverage Associate
J W Marriott Hotel
01.2023 - 06.2023
- Worked with Chinese Specialty Restaurant - 'XO'
- Worked closely with the team to ensure smooth operation of the business.
- Prepares all cold and hot beverage ordered.
- Responsible for maintaining adequate supply of beverages and packing materials; at the same time ensures proper stock rotation.
- Greets, guides, takes orders, serves food and drinks and attends to the needs of customers in the dining area.
- Acts as a sales person by recommending food items with the objectives of providing professional food service, and increasing sales as well as customers’ awareness.
- Assists in the beverage area from time to time.
- Ensures the feedback of customers, especially complaints concerning service and food quality, is brought to the attention of the Restaurant Manager.
- Ensures that the dining area is continually clean.
- Ensures that all food warmers and beverage stations are regularly replenished.
- Take care and maintain all Restaurant equipment.
- Any ad-hoc duties as assigned by Restaurant Manager.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Food & Beverage Associate
The Cabbana Resorts & Spa
01.2022 - 01.2023
- Assist in creating a warm and welcoming environment for our guests.
- Ensure that guests are seated and provided with menus promptly
- Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
- Familiarise with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
- Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
- Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
- Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
- Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
- Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
- Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
- Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary
- Assist in the set up and preparation, and provide service duties for functions as required
- Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
- Ensure that all front of house and guest areas are well maintained at all times
- Any other duties as directed by the Restaurant & Bar Manager or other member of the management team
Education
High School Diploma -
Frankfinn Institute
Jalandhar 10+2 - Science Education
Sant Baba Bhuri Wale Public Senior Secondary
Amritsar10th -
M S Public School
AmritsarSkills
- Good communication and interpersonal skills with confident and outgoing personality and an ability to interact with people at all levels
- Ability to take initiative and resolve queries in a practical and positive manner
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude towards guests and colleagues
- Ability to work as part of a team
- Good attention to detail
- Ability to work under pressure
- Positive and flexible approach to work
Certification
Udaan 2020 - Customer Interaction Program.
Recognized as best employee of the month.
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Punjabi
Advanced (C1)
Additional Information
Passport Details
Passport No. - U4405832
Date of Issue - 07/09/2020
Date of Expiry- 06/09/2030
Place of Issue - Amritsar, Punjab
Timeline
Food & Beverage Associate
Taj Exotica Resort & Spa
07.2023 - Current
Food & Beverage Associate
J W Marriott Hotel
01.2023 - 06.2023
Food & Beverage Associate
The Cabbana Resorts & Spa
01.2022 - 01.2023
High School Diploma -
Frankfinn Institute
10+2 - Science Education
Sant Baba Bhuri Wale Public Senior Secondary
10th -
M S Public School
Udaan 2020 - Customer Interaction Program.
Recognized as best employee of the month.
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