CYNTHIYA SAM
Project Manager
CHENNAI
Summary
Project Manager and Practicing scrum master excels in managing multiple teams across horizontals under different tech stack like Java,SpringBoot and AEM. Demonstrated high rate of success in building and driving teams through efficient operations and people management. Successfully executed Fixed Price and Time & Material projects in Onsite-Offsite engagement models managing teams across the globe. Had played various roles and responsibilities during my career span right from Developer to Marketing Analyst then groomed as a Team Lead and then as Project Manager now managing Multiple Projects development & delivery cycle and support. Have good experience in both AGILE & Waterfall based SDLC processes ,excels in SPRINT based deliveries.
Overview
12
12
years of professional experience
5
5
Certifications
Work History
Project Manager cum Scrum Master
TCS
9 2023 - Current
- Playing the role of Project Manager alongside practicing as Scrum Master for multiple teams across horizontals
- Experience in handling vast teams in onsite /offshore delivery model
- Currently handles 30+ members on both development, delivery and post-Live support cycles
- Effectively managing teams with their day-to-day activities, and meeting all key metrics as defined in the Service Level Agreement (SLA) of the contract
- Possess Excellent skill sets in Client management, Stakeholder management, Risk mitigation and R&B activities
- Responsible for the Product development and delivery life cycle starting from Planning, Requirements gathering, prioritization, execution of the modules / features / upgrades which also includes collaboration with the key customer stakeholders and as well as the development team
- People Management- recruit, train, retain, supervise, appraise, release/evict - providing functional and technical guidance, managing the Billing & Collection Cycle, resolving the issues, conflicts, periodic status updates to management - with the goal of customer satisfaction and thereby ensure Revenue recognition
- Timely Sprint deliveries ensured quality delivery to customer paving way for on-time invoicing and delivery
- Accountable for providing Agile Metrics Sprint Throughput, cycle time, Code Coverage, Test Execution Frequency, Predictability, Sprint Productivity,)projects to all stakeholders
- Participate in Iteration Planning to review the identified stories, understand Acceptance criteria and ensure the stories are ready to work for Sprint & Executed Agile ceremonies including Grooming sessions, Daily standups, Retrospectives.
Technical Lead & Operations Manager
TCS
01.2021 - 09.2022
- Worked as Team Lead for a team of 6 Members and played as Overall Operations Manager for the portfolio
- Lead the team in completing FIAP compliance effort for the customers with respect to the standards defined and scanning their code & meeting the acceptance criteria provided by the Audit teams
- Created new Built-in strategies to complete QC on Adoption Assessments Sheets for High, Critical applications as part of FIAP compliance Effort
- Analyze, Identify & Document process for TPM (third party maintained )Applications by collecting evidence to adhere with all the ITGC controls
- Identified and documented all the Critical Data Elements mapping involved in each process flow for Apps
- Designed control flows for various Business Applications as a part of migration and risk compliance strategies
- Acted as the liaison between product, IT stakeholders and various other teams to review the Artifacts which team has submitted
- Responsible for Status reporting to customer management to track FIAP deliverables w.r.t Metrics, Gap Analysis, Burn-Down Charts for all in-scope Third party applications(total 990 apps)
- Owned the project schedule and met 100% of the feature deadlines by proactively identifying and mitigating any roadblocks
- Operations Manager Responsibilities - Revenue Analysis for a Portfolio of 100+ Members including Onshore, Nearshore and Offshore which validates Gaps in billing, Accruals, Reversals on monthly basis, Timesheet compliances w.r.to customer billing, Onboarding of Associates across verticals from BGC initiations to Billing, Budgeting (in Both FP, T&M Mode) , VISA initiations, Recruitments, Appraisals, Audits , Project Management Review.
Technical Lead Offshore
TCS
09.2019 - 12.2020
- Played as Technical Lead for Content Management System(CMS) Transformation project which is a migration effort from SDL Tridion to Adobe Tool Stack, wherein AEM will be integrated within all existing system
- Responsible for Planning and migrating the user forms in AEM
- Involved in initial analysis of existing and to be upgraded business flows and integrations of applications
- Provided upgrade strategy in building the architecture to connect DAM(Digital Asset Management) & AEM Sites in the new CMS System
- Developed Front door portal in Service Now to track user requests and issues with AEM
- Building Media Library using AEM Assets to upload and publish content and Administering DAM
- Published Quarterly and Monthly reports based on the performance data
- Coordinate with testing and release management teams for production migration planning and execution
- Demonstrated ability to work independently and to collaborate with clients effectively
- Onboarded associates at offshore with Niche skills in building this team from scratch which started as Single Member to a team of Ten.
Marketing Analyst/ Developer
TCS
07.2017 - 08.2019
- Started as Developer and Analyst in Digital Asset Management and Migration Effort which is to ensure quality assets are available for Marketing teams
- Migrated Digital Assets from existing system OTMM to Adobe Experience Manager Tool Stack
- Analysis of workflows used in OTMM 10 and 11 Versions to tag the metadata in Asset Library
- Uploaded and Tagged Assets and Metadata in OTMM from where its migrated to new Adobe Assets Platform
- Developed VB Scripts & Commands to pull out the metadata of assets and listed them in formats to be uploaded
- Built Macro and executed to extract the required Metadata to de-dupe the assets
- Identified and utilized a Software named Directory Lister to extract the Metadata on millions of Digital Assets
- Executed SQL Queries on Oracle DB to segregate the Duplicate Assets and mark them as identified
- Identified the Tag Maker Functionality in AEM to update smart tags for Assets in the library
- Functionality of Asset Ingestor Tool has been identified and demoed which helps in bulk upload of assets from local to AEM Repository(around 6Million)
- Quality Assurance of deliverables has been monitored and documented which resulted in customer retention rate.
Developer
TCS
06.2013 - 03.2017
- Worked as Developer in Captiva and Upgrade of Captiva 6.5 to 7.1 that has scope of classifying documents using HPA & keyword templates to extract data & load in Content Management Systems
- Created workflows in Capture Flow Designers according to business through various inputs
- Merged various similar workflows to a single master flow in Designer platform for various LOBs
- Hands-on Experience in Dispatcher Manager, Input Accel, Dispatcher Classification, Classification edit and Captiva Designer Modules
- Performed Optical Character Recognition (OCR) for automatic classification, indexing and extraction, routing extracted data to modules
- Exposure on Client side scripting of Email Import Module by imparting the existing functionalities of Multi Directory watch tool
- Worked on Service Request for production support enhancements
- Involved in estimations, creating design documents and Quality checks
- As Backup lead for the team supporting Project management activities
- Performed daily/ weekly/ monthly reporting provide input on case backlog, technical process, and new processes within the team.
Developer
TCS
02.2012 - 03.2013
- Started as Developer in the support and maintenance project that involves Job Monitoring and handling tickets with issues related to mapping in Informatica
- Created Mappings and linking them from source to target thereby performing ETL services
- Developed mappings equivalent to the stored procedure using various transformations like Expressions, Filters, Look-Ups
- Analysis of existing mappings and documenting them for review
- Conducted impact analysis to determine the severity of an incident
- Coordinated with problem owners, SMEs to get the requirements to resolve tickets due to failure of running ARIBA jobs.
Education
B.E - Electronics And Communication -
SRM Easwari Engineering College
Chennai 04.2001 -
Skills
Project Management
JIRA
Agile Scrum
Kanban
Team Management
EMC Captiva Capture 71
Captiva 65
AEM Assets
AEM Sites
Informatica
Contract Management
Client Relations
Document Management
Certification
SAFe Practitioner
Timeline
Technical Lead & Operations Manager
TCS
01.2021 - 09.2022
Technical Lead Offshore
TCS
09.2019 - 12.2020
Marketing Analyst/ Developer
TCS
07.2017 - 08.2019
Developer
TCS
06.2013 - 03.2017
Developer
TCS
02.2012 - 03.2013
B.E - Electronics And Communication -
SRM Easwari Engineering College
04.2001 -
Project Manager cum Scrum Master
TCS
9 2023 - Current
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