CYRUS FERNANDES
Mulund West
Summary
Dynamic Fleet Personnel Officer with extensive experience at Scorpio Marine Management, adept at strategic planning and effective team management. Proven track record in optimizing crew change processes and enhancing operational efficiency. Skilled in document management and fostering stakeholder engagement, ensuring compliance with industry standards while delivering exceptional results.
Overview
19
19
years of professional experience
Work History
Fleet Personnel Officer
Scorpio Marine Management India Private Limited
07.2016 - Current
- Leading and managing a team of (people) in-charge of crew changes and associated process for a Fleet of 25+ vessels ensuring smooth execution of crew change plans
- Budget management associated with crew change (DA costs / Flight fares / Overlap wages etc.)
- Engagement with P&I clubs during medical relief for ship staff and medical visits
- Updates of crew management software and vessel crew lists
- Monitoring movement of seafarers during crew change processes and updating all relevant stakeholders
- Verification and approval of disbursement accounts
- Co-ordinating and tracking appraisal reports and other crew records as required by vessel managers, superintendent for crew performance monitoring and evaluation
- Certification for ship staff in accordance with Flag State and Oil Major requirements
Crew Purser
Carnival UK (P&O Cruises)
04.2013 - 05.2015
- Company Overview: Southampton- United Kingdom
- Responsible for all administrative matters related to officers/ crew / concession staff & contractors
- Arranging visas for disembarking crew as and when required through continual communication with shore side team and port agents
- Dealing with the logistics of crew change for both embarking and disembarking crew and ensuring required manning levels for all departments on-board
- Assisting and supporting crew members needing relief on medical and compassionate grounds
- Preparing and presenting all relevant documentation to immigration/ custom officials on arrival into each port
- Updating the Pax/ crew list and emergency management duties onboard the vessel
- Organizing and declaring all valid certificates held by all crew members on-board
- Supervising and handling financial transactions (Foreign exchange remittances // Incentive/ bonus payouts / month end wages)
- Auditing accounts in crew office to ensure no variances and ensuring compliance with procedures
- Research and ensuring currency of all operational requirements in accordance with latest Industry rules and regulations
- Southampton- United Kingdom
Reception/ Front Office Manager
Carnival UK (P&O Cruises)
03.2010 - 03.2013
- Company Overview: Southampton- United Kingdom
- Performance monitoring of the Receptionists/ Front Office staff to ensure optimal services to guests onboard
- Conduct of structured appraisals of direct reports and staff one-on-one meetings
- Provided different training modules to build team confidence towards handling of escalations efficiently
- Oversight of Passenger Terminal operations in Southampton and liaison between the terminal check in staff and the ship
- Roster Planning and fatigue management
- Satisfactory customer complaints handling
- Ensuring and maintaining highest of guests satisfaction
- Training new recruits as per company standards
- Conducting refresher training to ensure optimum performance from the team to achieve CSQ targets
- Southampton- United Kingdom
Passenger Services Assistant
Carnival UK (P&O Cruises)
10.2008 - 03.2010
- Company Overview: Southampton- United Kingdom
- Billing and Cash Management for a Float with a value of GBP10, 000 including various currencies
- Accurately recording of incidents in the ships database
- Handling passenger queries by applying the right customer service techniques
- Ensuring 100% compliance towards the ship’s safety guidelines
- Southampton- United Kingdom
Senior Customer Service Associate
Accenture
09.2006 - 09.2008
- Company Overview: Motor Insurance Company
- Customer assistance for notification of claims and management of post claims service-related queries
- Accident details and timelines compilation for processing of insurance claims from clients
- Advice to customers regarding insurance conditions and impacts from claims including changes to future insurance premiums
- Actioning priority repairs for vehicles as required and assisting customers through the process
- As a claim processor a complete understanding of the company policy and procedure was needed to evaluate the insured claims
- Complex claims referrals and handling
- Motor Insurance Company
Education
Bachelor of Arts -
Skills
- Document management system and reporting
- Process improvement
- Excellent communication skills
- Strategic planning
- Project Management
- Effective Team building and management
- Knowledge and experience based robust problem resolution and decision making
- Workflow and Time management
- Office Administration and Facilities Management
- Planning and Recruitment
- Travel Management and Co-ordination
- Staff Training and Development
- Integrated Management Systems
- Customer and stakeholder engagement
- Tanker operations and manning
- STCW Convention
- ISM Code
Availability
3 months’ notice to current employer
References
Available on request
Timeline
Fleet Personnel Officer
Scorpio Marine Management India Private Limited
07.2016 - Current
Crew Purser
Carnival UK (P&O Cruises)
04.2013 - 05.2015
Reception/ Front Office Manager
Carnival UK (P&O Cruises)
03.2010 - 03.2013
Passenger Services Assistant
Carnival UK (P&O Cruises)
10.2008 - 03.2010
Senior Customer Service Associate
Accenture
09.2006 - 09.2008
Bachelor of Arts -
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