Sidra Khan

• Improved software efficiency by troubleshooting and resolving coding issues.
• Saved time and resources by identifying and fixing bugs before product deployment.
• Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
• Enhanced user experience through designing and implementing user-friendly interfaces.

Solely led the Notification Revamp project, restructuring the existing AWS Lambda-based architecture to reduce the number of functions from 13 to 5. Resolved inefficiencies such as inconsistent key naming, lack of version control, and insufficient logging. Implemented Infrastructure-as-Code (IaC) for streamlined deployment and centralized monitoring, empowering customer service teams to independently manage notifications via a UI.

Integrated third-party systems like Suprema Biostar and Ubio, resolving access control challenges and enhancing client security. Collaborated on innovative projects, including Temi robots, Mendix app, and coffee printer integrations, LED Screens to improve visitor experiences.

Controlling Fake Client consignee failures | Designed and implemented a system to prevent fake pre-dispatch NSL applications, and improving operational accuracy.

Scan Service | Service to store and retrieve tracking information about the shipment.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.