D. GANAPATHI

Knowledgeable Service Advisor with successful history of building long-lasting relationships between dealers and customers by serving as trusted advisor. Greet customers promptly and professionally. Listen carefully to customers needing advice on performance issues or requesting recommended services. Confident in all communications and detailed in completing accurate inspections. Dedicated Customer Support Service focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks.

• Global Clients Coordinator, Managed major clients including Target (US), Dansk Super Market, Shop Direct Limited, and so on, Received Purchase Order (PO) from Clients via EDI; managed vendors based on PO details, Accepted booking from vendors and coordinated with destination to get approval, Monitored online booking with liners, Attained export documents from vendor & updated shipping order, Planned for Container Stuffing (CFS & CY) and shared shipping & B/L instructions to liner, Got OBL from liner and issued HBL/FCR to vendor with charges invoice, Dispatched documents to destination agent/ client, Checked export documentations like commercial invoice and packing list and uploaded correct documents in portal and released the pouch, Implemented process improvement strategy & methodology, ensured maximum operational efficiency; defined service standards and guidelines that serve as benchmark for excellent service delivery, Assessed the customer feedback, evaluated areas of improvements & provided critical feedback to the associates on improvements and achieved higher customer satisfaction matrices, Coordinated with internal/ external clients for running successful business operations and implementing procedures & service standards for business excellence, Delivered high quality services to support client’s business needs and achieve high client satisfaction
• Clients Target Special Requirements, Coordinated with Shipping and Transport Team and directed vehicle to shipper factory, Coordinated with Destination office to arrange intercompany billing payment, Coordinated with Shipper arranger commercial invoice and packing list within clients’ cut-off, Synchronized activities from empty container yard till on-boarding confirmation at export port, Updated shipment delay or rollover report, Prepared weekly and monthly transport auditing report
• SAP R/3 Processing in Modules OTC & RTP, Processed shipper invoice via SAP package and service provider’s payments, Created purchase requisition, purchase order and goods receipt, Cleared vendors outstanding payments via SAP and reports like SO, FCR, HBL & CBL, Presented complete SAP reporting to the management
• ZOHO Book Processing in Modules OTC & RTP, Processed shipper invoice via ZOHO Book package and service provider’s payments, Created purchase requisition, purchase order and goods receipt, Cleared vendors outstanding payments via ZOHO and reports like Booking, HBL & CBL, Presented complete SAP reporting to the management