D. MURALI
BANGALORE
Summary
- To be successful professional through honesty, hard working and sincerity in challenging environment. Have proven skills in management to lead organize and motivate a group of work force in order to deliver quality output. Have creative and innovative approach in formulating plans and developing solutions in area of Administrative and operational aspects. Always believe in the Principle "Quality is never an accident".
- A dynamic professional with 14 years 9 Months of experience in the field of Retail Operations, Sales Administration, Merchandising, Customer service, Business Development, New Store Set-ups, Stock Management, Administration, etc.
- Currently associated with A Tata & Tesco Star bazaar, as a store Manager.
- Understands and responds quickly to the changing needs of both external and internal customers. Drives a customer centric culture.
- Strong analytical skills including trend analysis and the ability to develop innovative tactics to resolve problems.
- Effectiveness in completing the task. Solutions and end result.
- Adept at managing the retail operations with key focus on the top line profitability by ensuring the optimal utilization of resources.
- Percentage to sales, Dept Sales - ABP Achievements.
- Shrinkage Controlling RTV/DAD / Dump/Margins And P&L.
- Availability of products 100% Ratio.
- Indenting, opening purchase orders / Inventory Management
- Store SOP Compliance and Maintaining Store as per planogram and hygiene
- Increasing Qty Per Bill by One Piece. Maintains Audit greater than 85%.
- Remarkable ability to ensure proper selection, training, motivation and counseling of all employees.
- Preparing daily sales report into excel spreadsheets and mail it to the A M.
- Verify checklists of bills and payment vouchers Day wise
Overview
19
19
years of professional experience
Work History
Store Manager
Grand Hyper,Residency Group
06.2022 - Current
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed and implemented successful staff incentive programs to motivate employees.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Reported issues to higher management with great detail.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Rotated merchandise and displays to feature new products and promotions.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Raised property accuracy and accountability by creating new automated tracking method.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised guests at front counter, answering questions regarding products.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Approved regular payroll submissions for employees.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted in recruiting, hiring and training of team members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Gained extensive knowledge in data entry, analysis and reporting.
- Strengthened communication skills through regular interactions with others.
- Applied effective time management techniques to meet tight deadlines.
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Developed strong communication and organizational skills through working on group projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Store Manager
A Tata & Tesco Star bazaar
03.2019 - 03.2022
- Tata & Tesco Star bazaar, as a store Manager.
Asst. store manager- Reliance (Smart)
Reliance retail ltd
09.2018 - 02.2019
- Positions Held: Asst
- Store manager- Reliance (Smart)
Department Manager - Food
Future Value Retail India Limited
09.2011 - 09.2018
- Positions Held: Department Manager - Food
Food Supervisor
Big Bazaar
06.2010 - 09.2011
- Positions Held: Food Supervisor
Restaurant Manager
Hotel Lotus Park
02.2009 - 03.2010
- Positions Held: Restaurant Manager
BQT. Manager
Clarks Exotica
03.2008 - 01.2009
- Positions Held: BQT
- Manager
Restaurant Manager & Room Service In charge
Hotel Vaishnavi Residency
05.2005 - 02.2008
- Positions Held: Restaurant Manager & Room Service In charge
Education
Diploma in Hotel management -
Sri chakara Institute of Catering Technology & Hotel Management.Thanjavur
07.2004
SSC -
SRS Junior College, Puttur
02.2001
Skills
- Computer Basics
- MS Office & MS-Excel
- Windows 3,7
- Internet Concepts
- SAP
- TP LINUX Software
Languages
English
Telugu
Hindi
Kannada
Tamil
Malayalam
Personal Information
- Passport Number: K8253744
- Father's Name: D. CHANDRAIAH
- Date of Birth: 05/25/87
- Nationality: INDIAN
- Marital Status: Married
Awards And Appreciations
- Awarded as the BEST EMPLOYEE of the year in Vaishnavi Residency, Bangalore.
- Recognized in the Hotel Magazine - Budding Bllue of Vaisnavi Residency for Excellence Customer Service.
- Awarded the BEST EMPLOYEE of the year in BigBazaar, Chennai.
- Recognized as the Best Department in the month of October 2012 at Big Bazaar. (A Division of future Value Retail Limited) Rajajinagar Bangalore.
- Best Department in the month of October 2012 at Big Bazaar. (A Division of future Value Retail Limited) Rajajinagar Bangalore.
- Awarded the Best Food Team 2012-2013 in the country for Leading & Training a Team In Future Group(Big Bazaar- A Division of Future Value Retail Limited) Rajajinagar, Bangalore.
- Everest sales done at 2023 awarded by company.
Hobbies and Interests
- Playing Football
- Hockey
- Badminton
Disclaimer
I hereby confirm that, I am confident in my skills in the industry and also the above furnished information's are true to my knowledge.
Timeline
Store Manager
Grand Hyper,Residency Group
06.2022 - Current
Store Manager
A Tata & Tesco Star bazaar
03.2019 - 03.2022
Asst. store manager- Reliance (Smart)
Reliance retail ltd
09.2018 - 02.2019
Department Manager - Food
Future Value Retail India Limited
09.2011 - 09.2018
Food Supervisor
Big Bazaar
06.2010 - 09.2011
Restaurant Manager
Hotel Lotus Park
02.2009 - 03.2010
BQT. Manager
Clarks Exotica
03.2008 - 01.2009
Restaurant Manager & Room Service In charge
Hotel Vaishnavi Residency
05.2005 - 02.2008
Diploma in Hotel management -
Sri chakara Institute of Catering Technology & Hotel Management.Thanjavur
SSC -
SRS Junior College, Puttur
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