Personally interested in mortgage and housing finance, digital banking innovations, and customer-focused service models I enjoy learning new digital tools, understanding financial systems, and continuously improving through real-world experiences
Pavan Kumar D
Banking & Loan Operations Specialist – Mortgage | Customer Service | Cash Handling
Bengaluru,KA
Summary
Dynamic and results-driven banking professional with 9 years of progressive experience in retail banking, mortgage loan processing, and customer engagement. Demonstrated ability to streamline loan operations, optimize branch workflows, and deliver exceptional service across housing finance, digital banking, and account management. Recognized for consistently exceeding performance targets, ensuring regulatory compliance, and fostering long-term client relationships. Eager to leverage my expertise in a growth-focused mortgage lending environment.
Overview
10
10
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Assistant Manager – Retail Banking
Canara Bank
04.2022 - 05.2025
- Handled end-to-end processing of housing, personal, and mortgage loans, including documentation, disbursal, and customer verification
- Managed customer service, account opening (CASA), KYC compliance, and daily banking operations
- Promoted and supported digital banking products (mobile banking, UPI, net banking) and educated customers on usage
- Oversaw branch operations including cash management, clearing, and compliance audits
- Coordinated with credit and risk teams for loan approvals and recovery processes
- Maintained strong customer relationships, ensuring satisfaction and retention
- Supervised junior staff and supported branch targets and business development activities
Customer Service Associate
Canara Bank
06.2015 - 03.2022
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Assisted customers with queries related to loan products, account services, and digital banking channels
- Handled cash transactions, account opening (CASA), and fund transfers with accuracy and adherence to compliance
- Educated customers on usage of mobile banking, UPI, and internet banking platforms
- Supported backend teams with KYC verification, statement generation, and service request processing
Education
Bachelor of Science - Mathematics, Compute Science , Electronics
Balayesu Degree College, Hindupur.
Hindupur, India 04.2001 -
Skills
Operations management
Additional Information
- Quick learner with strong adaptability to new tools and technologies
- Committed to continuous skill development and personal growth
- Ability to handle pressure and meet deadlines in high-volume environments
- Strong ethical values and customer-first approach
- Open to relocation and flexible work environments
Certification
MS Excel
Interests
Timeline
Assistant Manager – Retail Banking
Canara Bank
04.2022 - 05.2025
Customer Service Associate
Canara Bank
06.2015 - 03.2022
Bachelor of Science - Mathematics, Compute Science , Electronics
Balayesu Degree College, Hindupur.
04.2001 -
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