D SATHIYAMOORTHY
TINDIVANAM
Summary
Dynamic IT Service Desk Engineer with extensive experience at PERFECT COMPUTER SOLUTION, excelling in IT troubleshooting and customer service. Proven ability to enhance system performance through script development and proactive monitoring. Recognized for delivering exceptional support and training, ensuring high customer satisfaction and operational efficiency. Accurate office intern bringing top-notch abilities in customer relations, administrative support, and office management. Responsible, self-motivated team player committed to the field.
Overview
20
20
years of professional experience
Work History
Administrative
VHUB Technologies Private Limited
Coimbatore
01.2023 - 03.2025
- Completed administrative tasks to support senior employees.
- Purchase Order Generation.
- Sending reports via email.
- IT Troubleshooting and Support.
- Section Supervisor.
- Performed administrative tasks related to program operations.
- Provided administrative support to the accounting department.
- Provided administrative support to department staff members.
- Performed administrative tasks related to marketing activities.
- Developed efficient procedures to streamline administrative tasks.
- Provided comprehensive administrative support to Investment Advisors.
- Represented clients in administrative hearings.
- Provided administrative support to departmental staff.
- Performed administrative tasks associated with accounts receivable.
- Provided general administrative support to office staff.
- Completed administrative paperwork related to personnel matters.
- Developed and implemented administrative policies and procedures.
- Provided general administrative support when needed.
- Provided administrative support to the production staff.
- Provided administrative support to Social Services staff.
- Supervised administrative tasks related to production operations.
- Provided administrative support to property management staff.
- Providing administrative support to management team members.
- Assisted management with administrative tasks when required.
- Provided administrative support to the management team.
- Provided administrative support to management team.
- Provided administrative support including filing, photocopying, faxing.
- Provided administrative support to the service department.
- Monitored performance of all administrative personnel.
IT Service Desk Engineer
PERFECT COMPUTER SOLUTION
Tindivanam
01.2015 - 12.2022
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Monitored system performance metrics to identify areas of improvement or potential issues before they arise.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Assessed service desk requests against predefined criteria in order prioritize them according to urgency.
- Developed scripts using PowerShell or Batch File scripting languages to automate repetitive administrative tasks.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Collaborated with external vendors when needed in order to resolve customer queries efficiently.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided training sessions to staff members on how to use company-specific software programs effectively.
- Participated in after-hours on-call rotation for critical support needs.
- Conducted remote diagnostics to identify and solve technical problems.
- Updated customer information and account status in the database following each interaction.
- Maintained up-to-date case documentation for future reference.
- Demonstrated advanced product knowledge to solve customer issues.
- Provided technical assistance to users with hardware and software related issues.
- Maintained a comprehensive inventory of IT assets including hardware, software licenses and warranties.
- Created accounts for new users and reset passwords for existing users on various systems.
- Assisted in the installation, configuration and troubleshooting of operating systems and applications.
- Deployed new computers across the organization ensuring all necessary applications were installed correctly.
- Managed the configuration and setup of customer accounts and systems.
- Performed regular maintenance tasks such as patching, scanning, backup and recovery processes.
- Installed upgrades to ensure that all systems were running the latest version of software and hardware.
- Assisted in the development and updating of technical documentation and support guides.
IT Service Desk Engineer
LOGIC COMPUTERS
Chennai
03.2008 - 12.2014
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Monitored system performance metrics to identify areas of improvement or potential issues before they arise.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Developed and maintained strong relations with customers to meet quality expectations.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
IT Service Desk Engineer
ATREND
Chennai
10.2005 - 03.2006
- Walked customers through common phone hardware and software configurations to maximize service functionality.
Final Quality Tester
WIPRO LTD
Pondicherry
10.2004 - 10.2005
- Completed unit and regression tests on software and individual modules.
- Wipro limited computer manufacturing and General Electronics manufacturing. I
was responsible there for integrations and testing troubleshooting and maintenance of
Computer Systems and general electronics final quality testing.
Education
BBA - Computer Applications Development
Annamalai University
Annamalainagar India08-2007
Skills
- IT troubleshooting
- Purchase order generation
- Technical documentation
- System performance monitoring
- Script development
- Customer service
Languages
Tamil
First Language
English
Beginner
A1
Timeline
Administrative
VHUB Technologies Private Limited
01.2023 - 03.2025
IT Service Desk Engineer
PERFECT COMPUTER SOLUTION
01.2015 - 12.2022
IT Service Desk Engineer
LOGIC COMPUTERS
03.2008 - 12.2014
IT Service Desk Engineer
ATREND
10.2005 - 03.2006
Final Quality Tester
WIPRO LTD
10.2004 - 10.2005
BBA - Computer Applications Development
Annamalai University
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