D. Srikant Rao
RPA Developer
Hyderabad,Hyderabad
Summary
Versatile IT professional with over 13 years of experience spanning IT infrastructure delivery, service management, and RPA/automation development. Specialized in deploying scalable solutions using Microsoft Power Platform—including Power Automate (Cloud & Desktop) and Power Apps—to streamline processes and accelerate digital transformation. Microsoft Certified (PL-900, PL-500) and experienced in managing enterprise support, automation governance, and cross-functional collaboration in global environments.
Overview
14
14
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Workflow Configuration Consultant (DOC IN)
HSBC Electronic Data Processing
01.2023 - Current
- Delivered process automation solutions using Power Platform tools (PAD,PAC and Power Apps)
- Managing development and ongoing maintenance of enterprise (IBM BPM -iQueue Basic Workflow) workflow tools
- Drafting configuration requirement documents and securing stakeholder approvals
- Contributing to system analysis, solution design, and QA testing
- Formulating governance policies and recommending workflow improvements
- Liaising with cross-functional teams from concept through delivery
- Supporting live workflows and implementing structured change requests
- Troubleshooting issues and coordinating with vendors and automation communities
Workflow Configuration Analyst (DOC IN)
HSBC Electronic Data Processing
11.2020 - 01.2023
- Delivered process automation solutions using (IBM BPM -iQueue Basic WorkFlow) tools aligned with finance workflows
- Providing consultancy support to global business units on imaging, scanning, and automation requirements
- Partnered with teams to gather requirements and translate into functional use cases
- Participated in UAT, testing, development and documentation
Senior System Administrator – IT Infrastructure Delivery
HSBC EDP (India) Pvt. Ltd.
04.2015 - 11.2020
- Managed Windows 10 migrations, Exchange Online rollout, and incident response
- Handled L3 support for VPN, Citrix, Lotus Notes, and HSBC apps
- Attended CAB calls and implemented corrective actions in line with ITIL
- Mentored teams and automated patching and server health checks
- Supported Blue Prism VM setup and troubleshooting
System Engineer
Falcon Force Pvt. Ltd.
02.2011 - 03.2014
- Administered servers, user accounts, email configurations, and firewalls
- Delivered user provisioning and first-line IT support across business functions
- Played a key role in Firewall Policy creation and restriction of website using content /URL filter for different users
- Configured & maintained Mail Client Microsoft Outlook 2007/2010 and also performed troubleshooting of Email Accounts
Education
B.Sc. - Information Technology
Sikkim Manipal University
Skills
- Power Automate (Cloud/Desktop)
- Power Apps
- Dataverse
- Power FX
- Windows Server
- Active Directory
- VMware
- Patch Management
- Automation Design
- SharePoint
- MS Office
Certification
Microsoft Certified: Power Platform Fundamentals (PL-900)
Accomplishments
- Commended for zero escalations in reviews
- Key contributor to COVID-19 continuity planning
- Resolved long-standing service issues with cross-team collaboration
- Promoted reusable workflow practices and automation reuse strategies
Project Highlights
- FST Case Management (Power Apps + Blue Prism): Enabled SLA-based request workflows (Ongoing)
- AMH Audit Letter (WCAS) - (Power Automate Desktop Attended): Reduced manual effort by 70%
- Blue Prism Support: Configured VMs and resolved runtime errors in production bots
Core Skills
Power Automate (Cloud/Desktop), Power Apps, Dataverse, Power FX, Windows Server, Active Directory, VMware, Patch Management, Automation Design, SharePoint, Outlook, SQL Server, Office 365, Citrix, AS/400, Incident/Problem/Change Management (ITIL), BCP & UAT Support, Stakeholder Management, Documentation (SDD,PDD)
Timeline
Workflow Configuration Consultant (DOC IN)
HSBC Electronic Data Processing
01.2023 - Current
Workflow Configuration Analyst (DOC IN)
HSBC Electronic Data Processing
11.2020 - 01.2023
Senior System Administrator – IT Infrastructure Delivery
HSBC EDP (India) Pvt. Ltd.
04.2015 - 11.2020
System Engineer
Falcon Force Pvt. Ltd.
02.2011 - 03.2014
B.Sc. - Information Technology
Sikkim Manipal University
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