D. SWAPNA
ASSET MANAGEMENT
Chennai,TN
Summary
To work with pride in a reputed organization having abundant scope and be an asset to my employer and to implement & expand the existing knowledge.
Overview
16
16
years of professional experience
1
1
Language
Work History
Officer Field Service Coordinator
Olympus Medical systems India Pvt ltd
12.2012 - Current
- Drug license handling
- Preparing Annual Maintenance Contract/Invoice
- Payment settled in SFDC against Invoice
- SAP(Preparing Quotation/PO processing/Payment settlement/AR checking/Downloading invoices/Sales item processing/Installation report generation)
- Working Software SAP/SFDC/Velocity/ESAS.
- Handling Preventive Maintenance every month
- Manage client’s complaints and provide solution via mail or call.
- Responsible for managing and handling customer managerial work.
- Handle variety of customer care work like product details and information, customer Product queries and solving problems.
- Responsible for providing customer care service to the clients and fulfilled their requirements via mail.
- Performed duties like clients enquires and solved their problems
- Attended customer phone calls and mails.
- Helped customer service coordinator.
- Coordinated work effectively.
- Handling Engineers
- Handling assets
- Maintaining Account Receivable
- Sending letter to customer for pending payment
- Follow ups engineers for pending payment.
- Arranging hotel booking and cab booking for our co-workers
- Updating installation data to management
- Handling engineer’s incentives
- Handling Preventive Maintenance for PAN India
- Velocity handling to dispatching equipment’s.
- Demo & Loaner management(Invoicing/Dispatching)
- Sales Invoice and item handling
- Mailing communication with FSE, Sales & Marketing Team and Other branches for queries.
- MIS report sharing to management.
- Deposit cheque into bank account and settled in our software.
- Sending accessory items to customers through courier
- Bank Guarantee Preparation for Government Order.
- Coordinated field service activities to ensure timely response to customer needs, enhancing operational efficiency and satisfaction.
- Developed and implemented training programs for service personnel, resulting in improved technical proficiency and service quality.
- Managed scheduling and dispatching of service technicians, optimizing resource allocation and reducing response times.
- Collaborated with cross-functional teams to streamline processes, leading to increased productivity and reduced downtime for clients.
Coordinator
Maha Electronics Pvt Ltd Co (HP Authorized Service Center)
09.2011 - 12.2012
- Give customer service like solving complaints and giving product details and more.
- Manage client’s complaints and provide solution.
- Responsible for managing and handling customer managerial work.
- Handle variety of customer care work like product details and information, customer product queries and solving problems.
- Prepare customer problem solving report and present them to the senior board meeting.
- Responsible for providing customer care service to the clients and fulfilled their requirements.
- Performed duties like clients enquires and solved there problems, programming queries.
- Attended customer phone calls and mails.
- Helped customer service coordinator.
- Coordinated work effectively.
- Handling Engineers
- Handling Assets(Hardware)
- Do additional duties and tasks as require.
- Trouble shot network connectivity, network printing and user access issues.
- Interacting with customers, providing information in answer to inquires about products, accounts, and services.
- Taking service inquiry calls from customers or clients and dispatching the suitable customer service associate to address questions.
- Answering the questions of customers regarding the organization’s products or services and its operation or maintenance.
- Handling and resolving customer complaints, or special orders via mail or phone.
Service Coordinator
Team Computers Pvt Ltd Company
08.2010 - 07.2011
- Give customer service like solving complaints and giving product details and more.
- Manage client’s complaints and provide solution.
- Responsible for managing and handling customer managerial work.
- Handle variety of customer care work like product details and information, customer product queries and solving problems.
- Prepare customer problem solving report and present them to the senior board meeting.
- Responsible for providing customer care service to the clients and fulfilled their requirements.
- Performed duties like clients enquires and solved there problems, programming queries.
- Attended customer phone calls and mails.
- Helped customer service coordinator.
- Coordinated work effectively.
CSR (Airtel Postpaid Bills)
First Source Solutions Pvt Ltd.
06.2009 - 03.2010
- To make out bond calls.
- To meet and solve the customer issues related to the Bills
- To satisfy the customer needs in Plans
- To give the original information about the Plans, Offers
Education
B.COM -
SIR THEAGARAYA COLLEGE
D.C.A & M.S.Office
Apollo Computer Education
Type Writing (Lower)
Siva Kumar Institute of Commerce
MBA -
University of Madras
04.2001 -
H.Sc. - undefined
Moongbai Goenka Girls Hr.Sec.School
03.2006
Skills
Drug license handling
SAP ERP
SFDC CRM
Payment settlement
Asset management
Velocity
Interests
Watching TV, Reading book
DECLARATION:
I do here by declare that the information furnished above is true and correct to the best of my knowledge. Place: Chennai Date: (D.SWAPNA)
Profile
- Profile:
- Name: D.SWAPNA
- Father’s Name: N.B.Devandran
- Date of Birth: 1988-03-17
- Sex: Female
- Marital Status: Married
- Nationality: Indian
- Languages Known: Tamil & English.
Timeline
Officer Field Service Coordinator
Olympus Medical systems India Pvt ltd
12.2012 - Current
Coordinator
Maha Electronics Pvt Ltd Co (HP Authorized Service Center)
09.2011 - 12.2012
Service Coordinator
Team Computers Pvt Ltd Company
08.2010 - 07.2011
CSR (Airtel Postpaid Bills)
First Source Solutions Pvt Ltd.
06.2009 - 03.2010
MBA -
University of Madras
04.2001 -
D.C.A & M.S.Office
Apollo Computer Education
Type Writing (Lower)
Siva Kumar Institute of Commerce
H.Sc. - undefined
Moongbai Goenka Girls Hr.Sec.School
B.COM -
SIR THEAGARAYA COLLEGE