Hi, I’m
D V Baskaran
General Manager
Chennai,Tamil Nadu
Summary
Acquired an experience of 24 years in Business industries Marketing and sales ,business management as well as employee Management.
A self starter with entrepreneurial management skills having around 24 years of qualitative experience in sales, marketing, Business management , employee Management.
An excellent planner with proven abilities in accelerating growth, generating customer loyalty levels and serving Retail and corporate sector customers effectively.
Overview
28
years of professional experience
Work History
Godalaya MotorsChennai
General Manager
11.2024 - Current
Job overview
Dhruvan FordChennai
Asst General Manager
10.2019 - 10.2024
Job overview
Rajalakshmi CarsChennai
Branch Head
01.2018 - 01.2019
Job overview
- Maruti dealers
Khivraj RenaultChennai
Senior Service Manager
01.2016 - 01.2018
Job overview
- Authorized Dealer
RamKay FiatChennai
Service Manager
01.2015 - 01.2016
Job overview
Harsha ToyotaChennai
Front Office Manager Service
01.2012 - 01.2015
Job overview
VST TataChennai
Customer Relation Manager
01.2006 - 01.2012
Job overview
Arabin Mix CoDubai
Floor Supervisor
01.1999 - 01.2006
Job overview
Royal Enfield MotorsChennai
Trainee Vehicle Assy
01.1998 - 01.1999
Job overview
Education
Annai Velankanni college
DME
University Overview
Manipal University
B.Com
University Overview
Madurai kamarajar university
MBA from HR
University Overview
Skills
- Business management
- Customers Legal issues handling
- Learning and development
- Parts Inventory management
- Employee Engagement
- Organization Change & Development
- Accidental vehicle insurance handling
- Grievance Handling
- Recruitment
- Marketing Activity strategy program
- Counselling
- Team handling
- Employees Performance evaluation review management
- Data Analysis
- Technically sound
- Department wise SOP documentation
- Strategic Human Resource
- Performance Management System -Monthly
- Process Implementations
- Competency Mapping
- Rewards & Recognition
Professional Synopsis
Professional Synopsis
24, Business management, Customers Legal issues handling, Learning and development, Parts Inventory management, Employee Engagement, Organization Change & Development, Accidental vehicle insurance handling, Grievance Handling, Recruitment, Marketing Activity strategy program, Counselling, Team handling, Employees Performance evaluation review management, Data Analysis, Technically sound, Department wise SOP documentation, Strategic Human Resource, Performance Management System -Monthly, Process Implementations, Competency Mapping, Rewards & RecognitionIt Credentials
It Credentials
- Operating System - Ms-Dos, Windows, Excel
- Application: Ms-Office Word, Excel, PowerPoint
- CRMDMS SOFTWARE
Personal Information
Personal Information
Marital Status: MarriedTraining
Training
- Mercedes - Benz Commercial Vehicle Training, Dubai
- After Sales Core Process, Tata Motors, Pune
- E Learning Level - 1 Related to After Sales Standards, Tata Motors, Pune
- Technical know-how of Repairs and Maintenance of TATA complete range of vehicle
- Technical know-how of TATA newly introduced engines
- Toyota Training on Dealer Management Services, Chennai
- Toyota Brand Academy training
- Fiat Service Policy /Customer Service program
- Product launch on Fiat New Models (Aventura)
- Workshop operation Training at MSIL
- Professional Service Manager Training at Ford
Disclaimer
Disclaimer
I hereby declare that the above data are true to the best of my knowledge.Timeline
General Manager
Godalaya Motors
11.2024 - Current
Asst General Manager
Dhruvan Ford
10.2019 - 10.2024
Branch Head
Rajalakshmi Cars
01.2018 - 01.2019
Senior Service Manager
Khivraj Renault
01.2016 - 01.2018
Service Manager
RamKay Fiat
01.2015 - 01.2016
Front Office Manager Service
Harsha Toyota
01.2012 - 01.2015
Customer Relation Manager
VST Tata
01.2006 - 01.2012
Floor Supervisor
Arabin Mix Co
01.1999 - 01.2006
Trainee Vehicle Assy
Royal Enfield Motors
01.1998 - 01.1999
Annai Velankanni college
DME
Manipal University
B.Com
Madurai kamarajar university
MBA from HR