D. VIDYA
Technical Support Engineer
Hyderabad
Summary
Diligent and customer-focused IT Support with 4.7 years of experience providing technical assistance and resolving software issues. Worked extensively on project specific to ITIL Incident, Change and Problem Management. Skilled in computer desktop & server support with Implementation, Maintenance, Management and Administration of servers. Strong communicator with a passion for delivering high-quality support and fostering positive client relationships with the ability to manage timelines effectively.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
NOC Support Engineer
Mahindra Satyam
11.2009 - 9 2010
- Experience in maintaining Windows/Unix/Linux Server running in Production & Pre-Production environment.
- Ensured Incident management via ITIL based ITSM Policies and procedures.
- Monitored and managed Client Infrastructure without any critical alerts and maintained virus free environment.
- Configured IP assignment, core network configuration, and DNS setup, DHCP & Active Directory Services for new users.
- Enhanced system security through regular software updates, patch management, and vulnerability assessments.
- Ensured maximum availability of critical systems through proactive health checks and performance monitoring.
- Supported disaster recovery efforts by assisting with backup configurations, replication, testing plans, and restoring services when necessary.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Optimized network infrastructure through routine maintenance, configuration updates, and hardware upgrades.
- Created user accounts and assigned permissions and managing user accounts as per requirement.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
- Closed first-time tickets quickly and met resolution volume requirements.
Senior Coordinator
Supra IT Solutions Pvt Ltd (HP Partner)
11.2005 - 06.2006
- Handled Laptops, Desktops and Onsite Customer Feedback calls
- Organized team of service engineers and service related calls.
- Handled customer escalation and taking care of call till call closure.
- Collaborated closely with VeriFone project details to Citibank Groups..
- Worked as admin coordinator in Bank of Baroda projects.
- Interceded between employees during arguments and diffused tense situations.
Team Leader
Illam Foundations
01.2007 - 10.2009
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Created and managed project plans, timelines and budgets.
Senior Animator, Designer & Administrator
INTER ED
11.2004 - 10.2005
- Created marketing materials, including brochures, flyers and product catalogs to brand standards.
- Used Adobe Creative Suite to edit images for use in marketing materials and website content.
- Developed engaging multimedia content for e-learning platforms, facilitating increased student understanding and retention of material.
Senior Animator & Designer
Achiraa Technology Pvt Ltd
12.2003 - 07.2004
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Developed storyboards outlining animation plans.
- Collaborated with other animators to create coherent images within scenes.
- Created marketing materials, including brochures, flyers and product catalogs to brand standards.
Animator & Designer
3RD Eyemedia Solutions India Pvt Ltd
04.2002 - 11.2003
- Mentored junior animators, providing guidance on improving technical skills and artistic vision.
- Conducted thorough research on relevant subjects for accurate representation in animations, ensuring authenticity in storytelling.
- Expanded creative skillset through continuous professional development, incorporating new trends and technologies into personal work style.
Education
B.B.A - Business Administration And Management
University Of Madras
Chennai, Tamilnadu05.2000
Advance Diploma in Multimedia - Multimedia
Arena Multimedia
Anna Nagar, India 04.2001 -
Post Graduate Diploma in Computer Application - Computer And Information Sciences
Abacus Info-Matics
Chennai, India 04.2001 -
SSLC -
Karnataka Sangha School
Chennai, Tamilnadu04.1994
Skills
Server Administration (Windows, Linux/Unix)
- XOSoft Disaster Recovery and Replication
- eTrust Integrated Threat Management 81
- Unicenter Network and Systems Management-R111
- CA Spectrum Oneclick Console
- Unicenter Desktop and Server Management R112
- CA Unicenter Service Desk (USD)
- Microsoft SCOM 2007
- SQL 2005
ITIL Framework
- MS office
Adobe Photoshop, Adobe Premiere & After Effects, Adobe Image ready, Adobe Illustrator, 3D - Studio MAX, Macromedia Flash, Macromedia Director, Macromedia Dream Weaver, Wondershare Filmora
Certification
Post Graduate Diploma in Computer Application-(PGDCA)
Training
- CA Desktop and Server Management – 2009
- CA Network and System Management – 2009
- CA eTrust Integrated Threat Management – 2009
- CA Spectrum - 2009
- Microsoft SCOM – 2009
Timeline
NOC Support Engineer
Mahindra Satyam
11.2009 - 9 2010
Team Leader
Illam Foundations
01.2007 - 10.2009
Senior Coordinator
Supra IT Solutions Pvt Ltd (HP Partner)
11.2005 - 06.2006
Senior Animator, Designer & Administrator
INTER ED
11.2004 - 10.2005
Senior Animator & Designer
Achiraa Technology Pvt Ltd
12.2003 - 07.2004
Animator & Designer
3RD Eyemedia Solutions India Pvt Ltd
04.2002 - 11.2003
Advance Diploma in Multimedia - Multimedia
Arena Multimedia
04.2001 -
Post Graduate Diploma in Computer Application - Computer And Information Sciences
Abacus Info-Matics
04.2001 -
B.B.A - Business Administration And Management
University Of Madras
SSLC -
Karnataka Sangha School
Similar Profiles
Neeraja RaghavendranNeeraja Raghavendran
Software Engineer at Mahindra SatyamSoftware Engineer at Mahindra Satyam
Akansha AgarwalAkansha Agarwal
Junior Data Analyst at Mahindra Satyam (Satyam Computer Services Ltd)Junior Data Analyst at Mahindra Satyam (Satyam Computer Services Ltd)
BHAWANA MAKHIJABHAWANA MAKHIJA
Team Leader at MAHINDRA SATYAM BPO LIMITEDTeam Leader at MAHINDRA SATYAM BPO LIMITED
V V V SATYA NAVEENV V V SATYA NAVEEN
SAP Basis Consultant at Tata Consultancy ServicesSAP Basis Consultant at Tata Consultancy Services
Suresh BhumireddySuresh Bhumireddy
Technical Specialist at Bosch Global Software TechnologiesTechnical Specialist at Bosch Global Software Technologies