D VIJAYA

Aspiring to be a part of dynamic and responsible position where I can utilize my knowledge in contributing efficiently to the success of organization and further to enhance my skills. I am offering excellent skills in data analysis and team oversight. Pursuing a similar position where a well-qualified individual with an understanding of accounting processes and procedures is highly sought. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in MS Excel, SQL, DALI tool, People portal and ADP Ihcm tool.

• Received Shining star award of the month in March 2020
• Star of the month in maintain 100% accuracy in June 2020
• Gave Know your Client presentation.

• Amazon Development center, Processing/adjusting the maternity pay for the US EE’s. Adjustments processed on DALI. Reporting Overpayments and adding topups for weekly, biweekly and Monthly EE’s Raising SIM’s to GERM and LSRT team regarding the overpayments. Processing state adjustments for the EE’s. Based on the intake leave reason sent communications through one leave tool to the EE’s who are on leave. Pull Mytime reports to confirm/process FMLA to the eligible employees. Worked on projects to control the overpayments to the EE’s. Raised TT and worked on those SIM’s
• ADP India Pvt Ltd, Processing & Auditing all UK payroll Activities. Proven record of executing internal audits ensuring standards and regulatory of client’s requirements and collaborating with cross functional teams to drive audit process. Process payroll via ADP IHCM tool in accordance with hire to retire with company pay regulations for 1000+ U.K employees. Transmitting Weekly, Biweekly & Monthly Payroll Prepare manual pay slips and perform reversing and replacing of pay slips. Updating Progress Log for the team (which has client payroll cutoff dates) Taking training/refresher sessions within the team. Interacting with Clients and UK government for payroll related queries and for tax details. Training SPOC in the team to resolve client queries for team. Collaborated with team of 3 in the development of Robotics testing. Part of client escalation calls. Helping the clients with tax related queries and share those individual tax calculations to the clients. Placing trackers which has client payroll cutoff dates and processing details for the team to ensure accurate and timely payroll processing of payroll. Taking training sessions on Trouble Ticketing – Service Request Workflow Web Application to the new hires. Taking care off payroll cycle runs for the team and creating trackers for live status (to meet payroll deadlines). To resolve complex payrolls, contact the respective internal teams like implementation, payments and technical team in the organization. Part of few data driven projects which helps to maintain AHT of the service requests
• Amazon Development center, Working as a Process Expert in Customer Support in Escalations and Account change security team. Mentored New Hire batches in Training assisting them through the Current ongoing process and extend support during their ramp up phase Supporting team and taking huddles for the process update. Operate in Voice & Non-voice (Phone+Email+Chat) medium through Inbound/Outbound Process contributing to the Service Levels As a Customer service associate I handle the Leadership escalations calls, taking part on projects related to process improvements. Organizing FUN activities every week over the entire NA process. Analysis the reports and reduce the repeat contact rate of customers. Reaching out to the FC’s like station team/station manager/site manager for the order deliveries. Raising trouble tickets for the installations.
• [24]7 Pvt Ltd, Raising trouble tickets for the installations. Worked as an associate for Sirius-XM- US process Operate in Non-Voice medium (Chats) Guided the customers to subscribe the packages which are available and gave detailed information about the subscriptions. Will help to resetting the password by sending links from our end. Explained about payments which they paid for the subscription. Moved to escalation team where we will help the associate if they are facing any issues with the buyers account.

• Father's Name: Ravi kumar
• Date of Birth: 08/03/92
• Gender: Female
• Nationality: Indian