ANAND KUMAR U
Senior Analyst
Bengaluru
Summary
Experienced professional with a diverse background in human resources, OTC, insurance, banking, and customer service. Skilled in enhancing the employee experience in various industries. Currently focused on becoming a subject matter expert in my field.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
Work History
Senior Analyst
AB-InBev
10.2024 - Current
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Generated ad-hoc reports to evaluate specific business requirements.
Senior Analyst (PBS)
Anheuser-Busch
03.2022 - 10.2024
- Worked as a People business partner (human resource) for US and Canada employees
- Handled benefits and payroll related queries over calls, Jira tickets, e-mails and reports
- Worked on monthly and weekly reports for back-end team
- Trained new hires and existing employees on process
- Conducted weekly feedback sessions for transitioning employees
- Worked on number of projects for process development
Customer Support executive
RSC Tech LLP
01.2021 - 03.2022
- Generating codes for no-due accounts and providing it to drivers who ship goods
- Worked on updating all business accounts and also complete error rectification
Senior. Subject Matter Expert (Operations)
Concentrix Daksh Services India Private Limited
12.2019 - 08.2020
- Handling student loans, call enquiries, email assistance, auditing and conducting brainstorm sessions
Senior, Associate
WNS- World Network Services Pvt. Ltd.
10.2016 - 11.2019
- Accounts section, payment related calls, incore handling insurance policies during the policy period
- Tech support, customer support and broker services
Customer support officer
Mphasis Limited
08.2014 - 02.2016
- Bank accounts and credit card related call handling process
- Inbound web chat, inbound sales, customer service and tech support
Education
Bachelor of commerce - Finance
Indian Academy Degree College
Pre- University Examination - undefined
Indian Academy PU College
SSLC - undefined
St. Aloysius school
Skills
Achievements Awards
Upskilling: linkedin courses
Conclusion
In the past few companies which I had worked in, I have gained experience in human resource, OTC, Insurance, banking and Customer service and due to my agile nature I bring more enhanced employee experience in any given role. Currently aiming to grow as a subject matter expert.
Timeline
Senior Analyst
AB-InBev
10.2024 - Current
Senior Analyst (PBS)
Anheuser-Busch
03.2022 - 10.2024
Customer Support executive
RSC Tech LLP
01.2021 - 03.2022
Senior. Subject Matter Expert (Operations)
Concentrix Daksh Services India Private Limited
12.2019 - 08.2020
Senior, Associate
WNS- World Network Services Pvt. Ltd.
10.2016 - 11.2019
Customer support officer
Mphasis Limited
08.2014 - 02.2016
Pre- University Examination - undefined
Indian Academy PU College
SSLC - undefined
St. Aloysius school
Bachelor of commerce - Finance
Indian Academy Degree College
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